4/5 Good
GG
4 Jan 2020
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2019
Overview of Hyatt Regency West Hanoi
Photo gallery
Hyatt Regency West Hanoi
4.3/5 Excellent
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitiser provided
Explore the area
Viettel Complex1 min walk
Hanoi Indoor Games Gymnasium7 min walk
My Dinh Aquatics Centre13 min walk
Hanoi (HAN-Noi Bai Intl.)47 min drive
Choose dates to view prices
Deluxe Room, 1 King Bed
- 34 sq m
- City view
- Sleeps 3
- 1 King Bed
Suite, 3 Bedrooms, Kitchen
- 133 sq m
- City view
- Sleeps 6
- 3 King Beds
Deluxe Room, 1 King Bed, Kitchen
- 56 sq m
- City view
- Sleeps 2
- 1 King Bed
Regency, Suite, 1 King Bed, Kitchen
- 68 sq m
- City view
- Sleeps 3
- 1 King Bed
Room, 2 Single Beds
- 34 sq m
- City view
- Sleeps 3
- 2 Single Beds
Deluxe Room, 2 Single Beds
- 31 sq m
- City view
- Sleeps 3
- 2 Single Beds
Club Room, 2 Single Beds
- 34 sq m
- City view
- Sleeps 3
- 2 Single Beds
Suite, 2 Bedrooms, Kitchen
- 90 sq m
- City view
- Sleeps 4
- 2 King Beds
Regency, Suite, 1 King Bed
- 68 sq m
- City view
- Sleeps 3
- 1 King Bed
Room, 1 King Bed, Kitchenette
- 40 sq m
- Sleeps 3
- 1 King Bed
Club Room, 1 King Bed
- 34 sq m
- City view
- Sleeps 3
- 1 King Bed
Room, 1 King Bed
- 34 sq m
- City view
- Sleeps 3
- 1 King Bed
About this area
Hanoi
Located in Hanoi, Hyatt Regency West Hanoi is in the business district and near the airport. The Garden Shopping Center and Aeon Mall are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Bao Son Paradise Park. Looking to enjoy an event or a match while in town? See what's going on at My Dinh National Stadium. Spend some time exploring the area's activities, including outlet shopping.
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What's nearby
- Viettel Complex - 1 min walk
- Hanoi Indoor Games Gymnasium - 7 min walk
- My Dinh Aquatics Centre - 13 min walk
- My Dinh National Stadium - 15 min walk
- Vietnam University of Commerce - 19 min walk
Getting around
- Hanoi Yen Vien Station - 20 min drive
- Hanoi (HAN-Noi Bai Intl.) - 47 min drive
Restaurants
- Where to eat
- Lackah – Poolside buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
- Little Korea – Garden-view restaurant offering Korean cuisine. Open daily.
- Barista – Open daily.
- Pool Bar – Poolside bar. Open daily.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Social distancing
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and public transport
- Free secured self-parking on site
- On-site parking options include a carport
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 20.79 for adults and USD 10.4 for children
- 2 restaurants and 1 coffee shop/cafe
- 2 bars/lounges and 1 poolside bar
- 24-hour room service
- Coffee/tea in a common area
Things to do
- 24-hour fitness centre
- Children's pool
- Designer shops
- Full-service spa
- Outdoor pool
- Playground
- Sauna
- Shopping
- Steam room
Family friendly
- Babysitting/childcare (surcharge)
- Children's club (surcharge)
- Children's pool
- Dry cleaning service
- Free cots/infant beds
- Free supervised childcare/activities
- Corner/local shop
- In-room childcare (surcharge)
- Laundry facilities
- Outdoor pool
- Playground
- Rollaway/extra beds (surcharge)
- Snack bar/deli
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Lift
- Free newspapers in reception
- Front-desk safe
- Gift shop/newsstand
- Corner/local shop
- Library
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Turndown service
- Wedding services
- Change of towels (on request)
- Change of bedsheets (on request)
Languages spoken
- Chinese
- English
- French
- Japanese
- Korean
- Vietnamese
Business services
- 24-hour business centre
- 10 meeting rooms
- Conference centre (4499 square feet of space)
Outdoors
- BBQ grill(s)
- Garden
- Pool sunloungers
- Terrace
Spa
- 16 treatment rooms
- Aromatherapy
- Ayurvedic treatments
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - prenatal
- Massage - Swedish
- Massage - Thai
- Massage/treatment rooms
- Outdoor treatment areas
- Reflexology
- Sauna
- Spa open daily
- Steam room
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Assistive listening devices available
- Bathroom emergency pull cord
- Braille signage
- In-room accessibility
- Low-height worktop and sink
- Roll-in shower
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness centre
- Wheelchair-accessible lounge
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair accessible (may have limitations)
More
- Designated smoking areas
- Renovated entire property – October 2020
Room amenities
Bedroom
- Climate control (air conditioning)
- Blackout drapes/curtains
- Free cots/infant beds
- Hypo-allergenic bedding
- Linens
- Pillow menu
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Bidet
- Free toiletries
- Hairdryer
- Separate bathtub and shower
- Shampoo
- Soap
- Toilet paper
- Towels
- Toothbrush and toothpaste
Entertainment
- 37-inch LCD TV
- TV channels
- iPod dock
- Films for purchase
Food and drink
- Free bottled water
- Minibar
More
- Connecting rooms available
- Desk
- Individually decorated
- Individually furnished
- Iron/ironing board
- Laptop-friendly workspace
- Phone
- Safe
- Slippers
- Turndown service
Policies
Check-in
Check-in time starts at 3 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 46.2 per night.
Free cots (infant beds)
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: USD 20.79 for adults and USD 10.4 for children (approximately)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-in fee for check-in between 3:00 PM and 9:00 PM (amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: USD 46.2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the spa without adult supervision
Guests under 5 years old are not allowed in the spa
Property is also known as
Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi Hotel
Hyatt Regency West Hanoi Hanoi
Hyatt Regency West Hanoi Hotel Hanoi
Frequently asked questions
4.3
Excellent
4.5/5
Cleanliness
4.4/5
Staff & service
4.0/5
Amenities
4.4/5
Property conditions & facilities
4/5 Good
ED, Quezon City
Business traveller, Travelled with partner
14 Sep 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
5/5 Excellent
Charles
20 Aug 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
4/5 Good
Verified traveller
Business traveller
24 Jul 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
4/5 Good
Biswanath
11 May 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure at Hanoi
Stayed 6 nights in Apr 2019
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