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Outdoor pool
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Guest reviews

4.3/5 Excellent
157 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Map

Explore the area

Popular LocationMy Dinh National Stadium15 min walk
Popular LocationThe Garden Shopping Center4 min drive
Popular LocationAON Hanoi Landmark Tower5 min drive
AirportHanoi (HAN-Noi Bai Intl.)45 min drive

Choose dates to view prices

  • Deluxe Room

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room
  • Club Room, 1 King Bed, Non Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsClub Room, 1 King Bed, Non Smoking
  • Club Room, 1 King Bed, Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsClub Room, 1 King Bed, Smoking
  • Premier Room, 1 King Bed, Non Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsPremier Room, 1 King Bed, Non Smoking
  • Premier Room, 1 King Bed, Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsPremier Room, 1 King Bed, Smoking
  • Deluxe Room, 1 King Bed, Non Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Smoking
  • Deluxe Room, 2 Single Beds, Non Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds, Non Smoking
  • Club Room, 2 Single Beds, Non Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsClub Room, 2 Single Beds, Non Smoking
  • Premier Room, 2 Single Beds, Non Smoking

    Room amenities

    • 34 sq m
    • City view
    • Sleeps 3
    More detailsPremier Room, 2 Single Beds, Non Smoking

About this area

Hanoi

Located in Hanoi, Crowne Plaza West Hanoi is in the business district and near the airport. The Garden Shopping Center and Aeon Mall are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Bao Son Paradise Park. Looking to enjoy an event or a match while in town? See what's going on at My Dinh National Stadium. Spend some time exploring the area's activities, including outlet shopping.

Visit our Hanoi travel guide
Map
Popular Location

What's nearby

  • My Dinh National Stadium - 15 min walk
  • The Garden Shopping Center - 4 min drive
  • AON Hanoi Landmark Tower - 5 min drive
  • Hanoi Museum - 5 min drive
  • Vietnam National Convention Center - 6 min drive

Getting around

  • Hanoi Yen Vien Station - 20 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 45 min drive

Restaurants

  • Where to eat
  • Lackah – Poolside buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • Little Korea – Garden-view restaurant offering Korean cuisine. Open daily.
  • Barista – Open daily.
  • Pool Bar – Poolside bar. Open daily.

About this property

Crowne Plaza West Hanoi

Family-friendly Hanoi hotel in Mỹ Đình, near My Dinh National Stadium
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. All 393 individually decorated rooms provide free WiFi, free wired Internet and iPod docks. Guests can enjoy deep soaking bathtubs, and other standard amenities include 24-hour room service, fridges and LCD TVs.
Crowne Plaza West Hanoi offers 393 forms of accommodation with iPod docking stations and minibars. Each accommodation is individually decorated. A pillow menu is available. 37-inch LCD televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Carport

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: VND 20.79 for adults and VND 10.4 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Designer shops
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

Business services

  • 24-hour business centre
  • 10 meeting rooms
  • Conference centre (4499 square feet of space)

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 37-inch LCD TV
  • TV channels
  • iPod dock
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 46.2 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: VND 20.79 for adults and VND 10.4 for children (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 46.2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the spa without adult supervision
Guests under 5 years old are not allowed in the spa

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza West Hanoi and receive a full refund?
Yes, Crowne Plaza West Hanoi offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza West Hanoi cancellation policy on our site for more details about any exclusions or requirements.
Does Crowne Plaza West Hanoi have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in begins at 3 PM. A fee applies for early check-in (subject to availability).
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is this hotel located?
This family-friendly Hanoi hotel is located near the airport, within 2 mi (3 km) of My Dinh National Stadium and The Garden Shopping Center. Hanoi Museum and Vietnam National Convention Center are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for Crowne Plaza West Hanoi

4.3
Excellent
5 - Excellent
74
4 - Good
63
3 - Okay
14
2 - Mediocre
3
1 - Poor
3
4.5
Cleanliness
4.4
Service and Staff
4.0
Amenities
4.4
Property condition

4/5 Good

  • Liked: Staff & service, room comfort

Stayed 3 nights in Dec 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Dec 2019

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 4 nights in Dec 2019

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Nice hotel. Ok for business stay if you need to go to the Convention Center, but very far from the Old Quarter area. Not much places for shopping or bars and restaurants around the hotel. Breakfast is buffet style but may need more variety on a daily basis. All staff are very friendly especially the Concierge Ns. Tam who’s very helpful.

      Stayed 4 nights in Sep 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 3 nights in Aug 2019