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Overview of Hyatt Regency West Hanoi

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Outdoor pool, pool loungers
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
37-inch LCD TV with cable channels, iPod docking station

Hyatt Regency West Hanoi

5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationViettel Complex1 min walk
    Popular LocationHanoi Indoor Games Gymnasium7 min walk
    Popular LocationMy Dinh Aquatics Centre13 min walk
    AirportHanoi (HAN-Noi Bai Intl.)47 min drive

Choose dates to view prices

Deluxe Room, 1 King Bed

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 3 Bedrooms, Kitchen

  • 133 sq m
  • City view
  • Sleeps 6
  • 3 King Beds

Deluxe Room, 1 King Bed, Kitchen

  • 56 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Regency, Suite, 1 King Bed, Kitchen

  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds

  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Deluxe Room, 2 Single Beds

  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Club Room, 2 Single Beds

  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Suite, 2 Bedrooms, Kitchen

  • 90 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

Regency, Suite, 1 King Bed

  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Kitchenette

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About this area

Hanoi

Located in Hanoi, Hyatt Regency West Hanoi is in the business district and near the airport. The Garden Shopping Center and Aeon Mall are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Bao Son Paradise Park. Looking to enjoy an event or a match while in town? See what's going on at My Dinh National Stadium. Spend some time exploring the area's activities, including outlet shopping.
Popular Location

What's nearby

  • Viettel Complex - 1 min walk
  • Hanoi Indoor Games Gymnasium - 7 min walk
  • My Dinh Aquatics Centre - 13 min walk
  • My Dinh National Stadium - 15 min walk
  • Vietnam University of Commerce - 19 min walk

Getting around

  • Hanoi Yen Vien Station - 20 min drive
  • AirportHanoi (HAN-Noi Bai Intl.) - 47 min drive

Restaurants

  • Where to eat
  • Lackah – Poolside buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • Little Korea – Garden-view restaurant offering Korean cuisine. Open daily.
  • Barista – Open daily.
  • Pool Bar – Poolside bar. Open daily.
View in a map

About this property

Hyatt Regency West Hanoi

Family-friendly Hanoi hotel in Mỹ Đình, near My Dinh National Stadium
2 restaurants, a full-service spa and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 2 bars/lounges and a 24-hour health club are on-site. All 519 individually decorated rooms provide free WiFi, free wired Internet and iPod docks. For a bit of entertainment, LCD TVs come with cable channels, and guests will also appreciate thoughtful touches such as pillow menus and bathrobes. Change of towels is available on request
Hyatt Regency West Hanoi offers 519 forms of accommodation with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. 37-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Lotus Spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • On-site parking options include a carport

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 20.79 for adults and USD 10.4 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Designer shops
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services
  • Change of towels (on request)
  • Change of bedsheets (on request)

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

Business services

  • 24-hour business centre
  • 10 meeting rooms
  • Conference centre (4499 square feet of space)

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property – October 2020

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 37-inch LCD TV
  • TV channels
  • iPod dock
  • Films for purchase

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 46.2 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 20.79 for adults and USD 10.4 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 46.2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the spa without adult supervision
Guests under 5 years old are not allowed in the spa

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi Hotel
Hyatt Regency West Hanoi Hanoi
Hyatt Regency West Hanoi Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at Hyatt Regency West Hanoi and receive a full refund?
Yes, Hyatt Regency West Hanoi offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Regency West Hanoi cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hyatt Regency West Hanoi?
As of 23 Jan,2021, prices found for a 1-night stay for 2 adults at Hyatt Regency West Hanoi on 6 Feb,2021 start from SG$124, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hyatt Regency West Hanoi have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hyatt Regency West Hanoi pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hyatt Regency West Hanoi?
Self-parking is free at this property.
What time is check-in at Hyatt Regency West Hanoi?
Check-in begins at 3 PM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available from 3:00 PM to 9:00 PM for a fee (amount varies).
What time is check-out at Hyatt Regency West Hanoi?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Hyatt Regency West Hanoi located?
This family-friendly Hanoi hotel is located near the airport, within 2 mi (3 km) of My Dinh National Stadium and The Garden Shopping Center. Hanoi Museum and Vietnam National Convention Center are also within 3 mi (5 km).
4.3
Excellent
Rating 5 - Excellent. 74 out of 157 reviews
5 - Excellent 47%
Rating 4 - Good. 63 out of 157 reviews
4 - Good 40%
Rating 3 - Okay. 14 out of 157 reviews
3 - Okay 9%
Rating 2 - Poor. 3 out of 157 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 157 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Staff & service, room comfort
Stayed 3 nights in Dec 2019

4/5 Good

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Ok for business stay if you need to go to the Convention Center, but very far from the Old Quarter area. Not much places for shopping or bars and restaurants around the hotel. Breakfast is buffet style but may need more variety on a daily basis. All staff are very friendly especially the Concierge Ns. Tam who’s very helpful.
Stayed 4 nights in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good quality but rooms close to elevators can be a bit noisy
Stayed 2 nights in Jul 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure at Hanoi
It was good and comfortable stay.
Stayed 6 nights in Apr 2019

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