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Family Airport Hotel

3.5 star property
Family-friendly hotel with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for Family Airport Hotel

1 bedroom, premium bedding, memory-foam beds, minibar
Exterior
View from room
Breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Free airport shuttle
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room

1 bedroom, premium bedding, memory-foam beds, minibar

Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LCD TV
Pillow menu
  • 32 sq m
  • Hill view
  • Sleeps 5
  • 2 King Beds

View all photos for Family Double or Twin Room

1 bedroom, premium bedding, memory-foam beds, minibar

Family Double or Twin Room

Highlights

Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LCD TV
Pillow menu
Blackout curtains
  • Harbour view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

1 bedroom, premium bedding, memory-foam beds, minibar

Deluxe Double Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room

1 bedroom, premium bedding, memory-foam beds, minibar

Basic Double Room

Highlights

Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LCD TV
Pillow menu
Blackout curtains
  • 322 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Panoramic Triple Room, Multiple Beds

1 bedroom, premium bedding, memory-foam beds, minibar

Panoramic Triple Room, Multiple Beds

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Fridge
Dining table
LCD TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed
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About the area

Map
19 Vo Nguyen Giap, Thai Phu, Mai Dinh, Soc Son, Hanoi, 10000

What's nearby

  • Melinh Plaza - 10 min drive - 9.5 km
  • Nhat Tan Bridge - 13 min drive - 17.2 km
  • West Lake - 16 min drive - 19.7 km
  • Thanh Chuong Viet Palace - 16 min drive - 19.4 km
  • Hoan Kiem Lake - 22 min drive - 25.6 km

Getting around

  • Ga Co Loa Station - 11 min drive
  • Ga Phuc Yen Station - 13 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 5 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪Ngọc Sương - Phố Hàng Ăn - ‬4 min drive
  • ‪Urbanmarket - ‬5 min drive
  • ‪Chang Pizza - ‬15 min walk
  • ‪Star Café - ‬6 min drive

About this property

Family Airport Hotel

Family-friendly hotel near Hoan Kiem Lake
Located close to Melinh Plaza and Thanh Chuong Viet Palace, Family Airport Hotel provides free airport drop-off, dry cleaning/laundry services and a business centre. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a snack bar/deli.
Additional perks include:
  • A free bus station shuttle, babysitting (surcharge) and luggage storage
  • A TV in reception, a reception hall and a lift
  • Tour/ticket information, a 24-hour front desk and a front desk safe
Room features
All guest rooms at Family Airport Hotel feature comforts, such as premium bedding and pillow menus, in addition to perks, such as air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Memory foam beds and free extra futons
  • Bathrooms with rainfall showers and separate baths/showers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and fridges

Languages

English, Japanese, Vietnamese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • 24-hour free airport drop-off shuttle on request
  • Area shuttle (surcharge) up to 2 kilometres
  • Free bus station shuttle

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • Lift
  • Tile flooring in room

More

  • 1 building
  • 7 floors
  • Built in 2016
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free extra futon
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Cleaning supplies
  • Dining table
  • Electric kettle
  • Free bottled water
  • Freezer
  • Limited room service
  • Minibar
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at noon
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property
A car is required for transport to and from this property

Property is also known as

Family Airport Hotel Hanoi
Family Airport Hanoi
Family Hotel Soc Son
Family Airport Hotel Hotel
Family Airport Hotel Hanoi
Family Airport Hotel Hotel Hanoi

Frequently asked questions

Is Family Airport Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Family Airport Hotel?

There is free parking nearby.

What time is check-in at Family Airport Hotel?

Check-in begins at noon.

What time is check-out at Family Airport Hotel?

Checkout is at noon.

Does Family Airport Hotel provide a shuttle to the airport?

Yes, there's a free shuttle from the hotel to the airport that runs on request.

Where is Family Airport Hotel located?

Located in Hanoi, this family-friendly hotel is 5.2 mi (8.4 km) from Melinh Plaza, and within 12 mi (20 km) of Nhat Tan Bridge and Thanh Chuong Viet Palace. Hoan Kiem Lake is 14.2 mi (22.9 km) away.

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Family Airport Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 3 out of 20 reviews
Rating 8 - Good. 8 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 3 out of 20 reviews
Rating 2 - Terrible. 2 out of 20 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

3.6/10

Amenities

6.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

HIDEKAZU

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable for transit of airplanes. It is located a local area, not much shops around the hotel.
Stayed 1 night in Aug 2024

8/10 Good

Julie

Liked: Staff & service
Wrong address it #10 very hard to find
Stayed 1 night in Apr 2024

4/10 Poor

YOKO

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly Jaigne Marjorie

Stayed 1 night in Sep 2023

4/10 Poor

Tomoaki

Stayed 9 nights in Mar 2023

4/10 Poor

SEUNG, 대구

Disliked: Amenities, property conditions & facilities
주변에 편의점없어요 한적한곳입니다 차라리 박닌에 가면 더 우수합니다 시설도 더 좋구요 별로였음
Stayed 1 night in May 2019

2/10 Terrible

日本人, 静岡県

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
迎えに来てくれずとても困りました　２部屋予約してたのに１部屋しか準備してませんでした　空港へ送ってもらうのにもたいへんな労力が掛かりました
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Oct 2018. 4people 1night stayed in Deluxe Quadruple Room. The room was very clean. Staff was very kind. Breakfast was simple but heartful.(almost transit hotels in Hanoi is not).but It is not easy to find location. If I go to Hanoi, I will visit Family Airport Hotel again.
Stayed 1 night in Oct 2018

8/10 Good

Vu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Mayadar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unprofessional, dishonest hotel management

We booked hotel and told them when we will arrive in Hanoi so that they can pick us up. They did not come to airport as they said they would. We called and texted them 20 times in 4 hours and they did not pick up phone. And no taxis knew where they were. So we stayed at a different hotel. They finally sent us text saying we would not be charged. Then they sent another text letting us know they will charge us and if we did not like it, we should complain to Expedia. They are VERY unprofessional, dishonest, unethical. I would recommend that you not do business with these scammers
Stayed 1 night in Oct 2017

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel w oczekiwaniu na samolot

Hotel niedaleko lotniska. Transfer ok 4 USD w jedną stronę. Śniadanie wliczone w cenę, ale bardzo małe i jednak okazało się, że trzeba było za nie zapłacić. Z kolei transfer na lotnisko był free więc prawie się wyrównało. Dojazd do centrum trwa ok. 30 minut i kosztuje ok 15 usd.
Stayed 1 night in Aug 2017

6/10 Okay

Nathalia

Liked: Cleanliness, room comfort

Convenient for early flights

Practical stay kind of close by to the airport. There is not so much around so would just recommend if you have a early flight is quite convenient to stay There. Staff seem young and not as professional as the picture shows at website. Overall room is confortable and big.
Stayed 1 night in Jul 2017

10/10 Excellent

steve, toronto canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel airport

We walked along the main highway to the hotel in half an hour. Check in easy. English wasn't understood so well but staff was so friendly and helpful that it did not matter. Hotel was clean, room clean and very nice big bathroom and everything we needed. They bent over backwards to get us on our way the next day to our destination by bus. I would stay here again and so would my wife and she can be fussy sometimes.

6/10 Okay

Hsien-Sheng

Liked: Property conditions & facilities
高速公路就在旁邊，非常吵，原來有訂早餐，被硬凹成沒有，離場時，櫃檯小姐服務態差。

8/10 Good

Tana

Liked: Cleanliness, staff & service, property conditions & facilities

Nice room near the airport.

The hotel is very close to the airport but it is too far for walk. The taxi don't want to take us there, they told us to take the small bus so we did. We didn't expect anything much since we only need to spend the night and leave the next morning for the domestic flight but the room is greater than what we thought, nice and clean especially the toilet. Staff is nice and helpful. The only drawback of this hotel is the loud noice of the traffic since the hotel is sit next to the highway to the airport.

8/10 Good

Mikael

Liked: Cleanliness, property conditions & facilities, room comfort

Bra hotell,trevlig personal.

Vi hade varit mitt i kaoset i centrum i 4 dagar, så det var skönt att få lugn och ro. Personalen var snäll, gjorde allt i sin makt för att vi skulle trivas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

海坊主, 日本 埼玉県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

空港に近いホテル

この料金にしては、部屋も清潔だしスタッフの対応も良かったと思う。 後はホテル周辺に飲食店が無かったと思うので、デリバリーとかのサービスも有ると更に良いと思う。

6/10 Okay

yumi, 広州

Liked: Staff & service
Disliked: Cleanliness, room comfort

空港から近いホテル

部屋の中が少しカビ臭く、部屋に置いてあるカップの1つが洗ってなくそのまま。その他シャワー、トイレ、手洗い場、ベットは綺麗。スタッフはフレンドリーで日本語を勉強している方がひとり。宿泊費が安いので、妥当な感じがしました。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
생각보다 넓고 생각보다 깨끗하고 쾌적한 편이었습니다. 직원들도 친절하여 인상에는 좋게 남았습니다. 다만, 조식이 굉장히 부실한 편이고 화장실이 통유리로 되어 있는 점은 다소 불편했습니다. 하지만 공항에서 가깝고 가격도 저렴한 편이어서 후에 재방문할 가능성이 높은 편입니다. 아주 좋지는 않았지만, 괜찮았습니다.