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Reviews of Grand Minerva Hotel

4 out of 5
Grand Minerva Hotel
35-37 Hang Trong, Hoan Kiem, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

tara

Stayed 20 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

allan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Great Hospitality, couldn't do enough for us during our stay, fab breakfast lots of choice.
Stayed 4 nights in Mar 2020

10/10 Excellent

Hung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Staffs
Location is perfect. Staffs is friendly.
Stayed 1 night in Feb 2020
Response from Sarah and Grand Minerva Team on 8 Feb,2020
Dear Mr Hung, Thanks so much for your great feeback. I am will sharing great review to all our staff !

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in Hanoi
Stayed 1 night in Jan 2020
Response from Sarah Le on 2 Feb,2020
Thank you so much Annie. Hope you have a great time in Vietnam. Looking to seeing you back Hanoi. Pls take care and enjoy your future. Best Regards, Sarah and Grand Minerva Team

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Sara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad
I did book my night with Hotels.com They wanted my visa for security. After I left the hotel, they charge my two extra fees. One of 11.51$ and a other of 71.47$. So I did send a email to the hotel and I got a reply saying that they don’t take e-mail. Now I need to do long distance to fix the issue. I’m very upset.
Stayed 1 night in Mar 2020

10/10 Excellent

Karim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue excelente, solo estuvimos una noche y me da tristeza no haberlo encontrado antes ya que nos trataron increíble, los chicos de la recepción muy atentos y dispuestos, nos ayudaron en todo, lo recomiendo muy ampliamente a nosotros nos fue increíble
Stayed 1 night in Mar 2020
Response from Lily on 6 Mar,2020
Dear our valued guest, I would like to personally thank you for choosing Grand Minerva Hotel & Spa for your stay in Hanoi, and taking the time to write such a fantastic review about your stay with us. I am delighted to read that you enjoyed such a lovely time with us specially our breakfast . Our team works very hard to deliver exceptional service for our guests, and it is always very heart-warming to be recognized for all of our efforts. Our entire team thanks you for your very kind words and we look forward to welcoming you back to Hanoi very soon. Best regards, Lily Pham (Ms.) - Customer Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Lily on 6 Mar,2020
Dear our valued guest, I would like to personally thank you for choosing Grand Minerva Hotel & Spa for your stay in Hanoi, and taking the time to rate 10 points on Hotel.bed. Our team works very hard to deliver exceptional service for our guests, and it is always very heart-warming to be recognized for all of our efforts. We look forward to welcoming you back to Hanoi very soon. Best regards, Lily Pham (Ms.) - Customer Service