Where do I start... The entire experience as a whole was amazing, the staff was insanely helpful and accommodating, they basically are your own personal travel agents, arranging everything, including your excursions to other hotels and places.
The rooms were very nice and relaxing, nothing to complain about there.
The Managers at the front desk have memories that borderline superhuman abilities, they knew more about our plans than we did.
After our stay we went to Sapa and Ninh Binh for 2-3 days and meanwhile the Royal Palace Hotel 2 kept our big luggage safe and each time we came back to jump to another location they eagerly greeted us with fresh drinks and offers to let us shower while waiting for a bus/limousine, along with bringing us our clean laundry we left with them while we were away.
I could not recommend this place more. The absolute best experience of hour 3 week vacation in Vietnam is not a location or event, itโs the staff of this hotel, the absolute best in their field!
Definitely we will come back to this hotel!