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VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
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Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 135 out of 169 reviews
5 - Excellent 80%
Rating 4 - Good. 26 out of 169 reviews
4 - Good 15%
Rating 3 - Okay. 4 out of 169 reviews
3 - Okay 2%
Rating 2 - Poor. 0 out of 169 reviews
2 - Poor 0%
Rating 1 - Terrible. 4 out of 169 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

3.7/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very charming, spacious and beautifully decorated hotel tugged into a quiet corner of Old Quarter of Hanoi. All the modern conveniences are in place. The staff was so polite and accommodating. I really enjoyed the the stay and no doubt will return here next visit to Hanoi.
Stayed 1 night in Apr 2022

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. A bit overpriced for what they offer. Close to many sights and easy to get around for shopping and dinning. Room need to more sound proof. Unless you are on the top floor expect foot steps. Also expect wall and hallway noise. Housekeeping does a very good job keeping rooms clean. Response to text messaging is very quick to get support.
Stayed 2 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful friendly and accommodating. Great location price reasonable. Will definitely book here again on my next visit
Stayed 1 night in Dec 2020

5/5 Excellent

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice, big and itโ€™s nicely furnished. Staff are so kind, polite, helpful and friendly! The hotel is located at an Old Quarter of the City and itโ€™s in great location where you can just walk to the lake, night market, restaurants and a lot to see around. Everything is amazing at this hotel! I highly recommend this hotel!
Stayed 2 nights in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

4/5 Good

Stayed 2 nights in May 2020

5/5 Excellent

Stayed 2 nights in May 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Friendly
A nice combination of luxury hotel with very friendly non pretentious Vietnamese staff. The rooms are big, nicely furnished, big windows, large bathroom, big enclosed shower, endless hot water, etc. The room and beds are super comfortable. The hotel is precisely managed and everything runs smoothly and works well. The ever present staff is super friendly and always looking for ways to brighten your stay and be of assistance. Ian in particular was outstanding with great English and travel assistance skills. He acquired visa extensions for us and advised us on what turned out to be the best part of our travels. We also learned about Vietnamese culture for the hotel staff. Tracy pointed us to local favorite restaurants with authentic Vietnamese devoid of tourists. You always feel like a special guest at this hotel. Superb spot for an extended stay.
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people at this boutique hotel and Hanoi were absolutely fabulous. They could not have been more kind and helpful. The hotel itself is located in the old part of the city very busy lots of traffic but also lots to see. Sadly the Air pollution was bad We were there and we had some difficulty being outside. I would recommend staying at this hotel the beds were comfortable the room was quiet and the staff was amazing.
Stayed 4 nights in Dec 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, super friendly staff, nice hotel. Has hot water...
Stayed 4 nights in Mar 2020