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InterContinental Hanoi Westlake, an IHG Hotel

Photo gallery for InterContinental Hanoi Westlake, an IHG Hotel

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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Balcony

Overview of InterContinental Hanoi Westlake, an IHG Hotel

InterContinental Hanoi Westlake, an IHG Hotel

5.0 star property

4.4/5 Excellent

Top rated for staff & service (4.5/5)

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
5 Tu Hoa, Hanoi, 10000

Explore the area

  • Popular LocationWest Lake2 min walk
  • Popular LocationTran Quoc Pagoda6 min drive
  • Popular LocationQuan Thanh Temple10 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)30 min drive

Room options

About this area

Hanoi

Located on a lake, InterContinental Hanoi Westlake, an IHG Hotel is in Tay Ho, a neighbourhood in Hanoi. Trinh Cong Son Walking Street and Train Street are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Hanoi Botanical Garden. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Indoor Games Gymnasium or My Dinh Aquatics Centre.

What's nearby

  • West Lake - 2 min walk
  • Ho Tay Water Park - 4 min drive
  • Tran Quoc Pagoda - 6 min drive
  • Quan Thanh Temple - 10 min drive
  • Presidential Palace - 11 min drive

Getting around

  • Hanoi Long Bien Station - 10 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive

About this property

InterContinental Hanoi Westlake, an IHG Hotel

5-star luxury hotel in the heart of Tay Ho
Consider a stay at InterContinental Hanoi Westlake, an IHG Hotel and take advantage of a round-trip airport shuttle, a swim-up bar and a poolside bar. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and brunch. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • Coffee/tea in the lobby, multilingual staff and ATM/banking services
  • Guest reviews speak well of the dining options, breakfast and helpful staff
Room features
All 318 rooms offer comforts, such as 24-hour room service and pillow menu, in addition to perks, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Select Comfort beds, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and deep-soaking baths
  • LCD TVs with premium channels
  • Balconies, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AMโ€“10:30 AM: USD 25 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - noon
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: USD 25 per person (approximately)
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake, an IHG Hotel Hotel
InterContinental Hanoi Westlake, an IHG Hotel Hanoi
InterContinental Hanoi Westlake, an IHG Hotel Hotel Hanoi

Frequently asked questions

Does InterContinental Hanoi Westlake, an IHG Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 26 Sept,2022, prices found for a 1-night stay for 2 adults at on 30 Sept,2022 start from S$197.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Hanoi Westlake, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental Hanoi Westlake, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at InterContinental Hanoi Westlake, an IHG Hotel?

Check-in is from 3 PM - noon. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at InterContinental Hanoi Westlake, an IHG Hotel?

Checkout is at noon. Late checkout is available for a fee (amount may vary).

Does InterContinental Hanoi Westlake, an IHG Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 88 per vehicle applies.

Where is InterContinental Hanoi Westlake, an IHG Hotel located?

Located in Tay Ho, this luxury hotel is 0.1 mi (0.1 km) from West Lake and 2.5 mi (4 km) from Hoan Kiem Lake. Syrena Shopping Center and Tran Quoc Pagoda are also within 1 mile (2 km).

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 587 out of 1000 reviews
5 - Excellent 59%
Rating 4 - Good. 321 out of 1000 reviews
4 - Good 32%
Rating 3 - Okay. 52 out of 1000 reviews
3 - Okay 5%
Rating 2 - Poor. 23 out of 1000 reviews
2 - Poor 2%
Rating 1 - Terrible. 17 out of 1000 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Sajjid
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the lake resort like so u feel like you are not in a big capital city. Great location and nice community! Hanoi has so much history!
Stayed 4 nights in Sep 2022

5/5 Excellent

Chloe, Singapore
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my second visit and I enjoyed staying again! The hotel is a bit far from the busy area so It was very quiet and the traffic was less crowded. I stayed in the room on the lake which offers a great view! The room was spacious and good enough to stay two people. My mom also loved the room and the view. All the staffs were very friendly. Also, I recommend using Sunset bar to enjoy the beautiful sunset.
Stayed 2 nights in Aug 2022

2/5 Poor

Stanley
Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed at this IC a number of times over the years. This time I note the hotel seems to be focusing on the package tour crowd and has lost its sense of class. The rooms were minimally equipped--very few amenities (because their demographic will walk off with everything?) including tissue in the room. Had to eat breakfast in a hallway because the dining room could not hold the crowd. The cocktail we ordered was from a mixer. Basically after paying $204 for a night, I was asking myself "why?" This isn't the IC I remembered.
Stayed 1 night in Jul 2022

5/5 Excellent

Andrew
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overwater lake view room was incredible with uninterrupted views of city skyline. Would stay here again.
Stayed 2 nights in Jul 2022

5/5 Excellent

ZHONG
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

3/5 Okay

Hanh, Tarzana
Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are very old and rug dirty. Needs to be remodeled immediately. Disappointed in the price I paid for the room and the quality received. I would have stayed at JW Marriott
Stayed 1 night in May 2022

5/5 Excellent

Kim
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/5 Good

Robert James Weiks
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

5/5 Excellent

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

2/5 Poor

Justine
Disliked: Property conditions & facilities
Unsatisfactory
Disappointed how run down this once a 5 star hotel was. During this covid time guests were mainly local Vietnamese with loud manners using health clubs as well as room next door.
Stayed 1 night in Dec 2020