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InterContinental Hanoi Westlake, an IHG Hotel

Photo gallery for InterContinental Hanoi Westlake, an IHG Hotel

Property amenity
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Balcony

Overview of InterContinental Hanoi Westlake, an IHG Hotel

InterContinental Hanoi Westlake, an IHG Hotel

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
5 Tu Hoa, Hanoi, 10000

Explore the area

  • Popular LocationWest Lake2 min walk
  • Popular LocationTran Quoc Pagoda2 min drive
  • Popular LocationQuan Thanh Temple3 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)29 min drive

Room options

About this area

Hanoi

Located on a lake, InterContinental Hanoi Westlake, an IHG Hotel is in Tay Ho, a neighbourhood in Hanoi. Trinh Cong Son Walking Street and Train Street are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Indoor Games Gymnasium or My Dinh Aquatics Centre.

What's nearby

  • West Lake - 2 min walk
  • Tran Quoc Pagoda - 2 min drive
  • Quan Thanh Temple - 3 min drive
  • Ho Tay Water Park - 4 min drive
  • Presidential Palace - 4 min drive

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 31 min drive

Restaurants

  • Maison de Têt décor - 2 min walk
  • Hanoi Taco Bar - 4 min walk
  • Saint Honore - 4 min walk
  • Linguini Fini - 4 min walk
  • Oriberry - 5 min walk

About this property

InterContinental Hanoi Westlake, an IHG Hotel

5-star luxury hotel located in Tay Ho
Consider a stay at InterContinental Hanoi Westlake, an IHG Hotel and take advantage of a return airport shuttle, a swim-up bar and a poolside bar. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and brunch. Free in-room WiFi is available to all guests, along with a terrace and a cafe.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • A front desk safe, a 24-hour front desk and meeting rooms
  • Guest reviews speak well of the dining options, breakfast and helpful staff
Room features
All 318 rooms offer comforts, such as 24-hour room service and pillow menus, in addition to perks, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Select Comfort beds, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and deep-soaking baths
  • LCD TVs with premium channels
  • Balconies, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: USD 23 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - noon
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: USD 23 per person (approximately)
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake, an IHG Hotel Hotel
InterContinental Hanoi Westlake, an IHG Hotel Hanoi
InterContinental Hanoi Westlake, an IHG Hotel Hotel Hanoi

Frequently asked questions

Does InterContinental Hanoi Westlake, an IHG Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 6 Feb,2023, prices found for a 1-night stay for 2 adults at on 17 Feb,2023 start from S$192.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Hanoi Westlake, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental Hanoi Westlake, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at InterContinental Hanoi Westlake, an IHG Hotel?

Check-in is from 3 PM - noon. A fee applies for early check-in (subject to availability).

What time is check-out at InterContinental Hanoi Westlake, an IHG Hotel?

Checkout is at noon. Late check-out is available for a fee.

Does InterContinental Hanoi Westlake, an IHG Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 88 per vehicle applies.

Where is InterContinental Hanoi Westlake, an IHG Hotel located?

Located in Tay Ho, this luxury hotel is 0.1 mi (0.1 km) from West Lake and 2.5 mi (4 km) from Hoan Kiem Lake. Syrena Shopping Center and Tran Quoc Pagoda are also within 1 mile (2 km).

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1011 reviews" "
" "10 - Excellent 58%
Rating 8 - Good. 326 out of 1011 reviews" "
" "8 - Good 32%
Rating 6 - Okay. 53 out of 1011 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 24 out of 1011 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 18 out of 1011 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

8/10 Good

WAI CHEN, Shanghai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably because of Vietnam TET holiday, too many people, and seems the staffs was not flexible enough.
Stayed 1 night in Jan 2023

10/10 Excellent

Yi Xuan, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with awesome views
Stayed 2 nights in Jan 2023

8/10 Good

ALLA KESAVA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The guidance from the property is of poor quality

10/10 Excellent

Kendra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. The pool was gorgeous. Great food!

8/10 Good

Serdar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
On a nice lake, nice views. Little bit noisy, not walkable.
Stayed 2 nights in Nov 2022

8/10 Good

Kutay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property right on the lake with great vistas. Rooms on the lake are on the large size with great beds and bathrooms. Loved sitting on the balcony of my room after a long day of meetings.
Stayed 3 nights in Nov 2022

10/10 Excellent

Andrew, Levin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well located, has friendly and helpful staff
Stayed 1 night in Nov 2022

2/10 Terrible

Steven Anthony, San Francisco

10/10 Excellent

Joachim

Stayed 1 night in Sep 2022

10/10 Excellent

Sajjid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the lake resort like so u feel like you are not in a big capital city. Great location and nice community! Hanoi has so much history!
Stayed 4 nights in Sep 2022