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Overview of Lotte Hotel Hanoi

Photo gallery

2 bars/lounges, cocktail bar
Indoor pool, outdoor pool
View from Room
View from Room
1 bedroom, premium bedding, down duvet, minibar

Lotte Hotel Hanoi

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationLotte Center Hanoi4 min walk
    Popular LocationAustralian Embassy6 min walk
    Popular LocationVan Phuc Diplomatic Corps9 min walk
    AirportHanoi (HAN-Noi Bai Intl.)34 min drive

Choose dates to view prices

  • Deluxe Twin Room with Spa Package

    Room amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Twin Room with Spa Package
  • Club Deluxe Twins (No children in Club Lounge)

    5/5 guest room rating

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsClub Deluxe Twins (No children in Club Lounge)
  • Club Junior Suite Twins (No children in Club Lounge)

    5/5 guest room rating

    Room amenities

    • 61 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsClub Junior Suite Twins (No children in Club Lounge)
  • Deluxe King Room with Spa Package

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe King Room with Spa Package
  • Deluxe King Room

    4.8/5 guest room rating

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe King Room
  • Junior Suite Twins

    4.7/5 guest room rating

    Room amenities

    • 61 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsJunior Suite Twins
  • Deluxe Twin Room

    4.9/5 guest room rating

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Twin Room
  • Club Junior Suite King (No children in Club Lounge)

    5/5 guest room rating

    Room amenities

    • 61 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsClub Junior Suite King (No children in Club Lounge)
  • Junior Suite Twin Free Mooncake Set

    Room amenities

    • 61 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsJunior Suite Twin Free Mooncake Set
  • Junior Suite King

    4.8/5 guest room rating

    Room amenities

    • 61 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite King
  • Club Deluxe King (No children in Club Lounge)

    4.9/5 guest room rating

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsClub Deluxe King (No children in Club Lounge)
  • Premier Suite, 1 King Bed

    Room amenities

    • 147 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Suite, 1 King Bed
  • Deluxe Suite, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 99 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Suite, 1 King Bed

About this area

Hanoi

Located in Ba Dinh neighbourhood, Lotte Hotel Hanoi is connected to a shopping centre. Thang Long Water Puppet Theatre and Ho Chi Minh Museum are cultural highlights, and some of the area's notable landmarks include Ho Chi Minh Mausoleum and Temple of Literature. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium.
Popular Location

What's nearby

  • Lotte Center Hanoi - 4 min walk
  • Australian Embassy - 6 min walk
  • Van Phuc Diplomatic Corps - 9 min walk
  • US Embassy - 2 min drive
  • Vietnam Museum of Ethnology - 5 min drive

Getting around

  • Hanoi Railway Station - 12 min drive
  • AirportHanoi (HAN-Noi Bai Intl.) - 34 min drive

Restaurants

  • Where to eat
  • Grill 63 – Restaurant with a bar. Serves breakfast, lunch and dinner.
  • Red River – Restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Tim Ho Wan – Restaurant offering dim sum.
  • Top of Hanoi – Brasserie with a bar.

About this property

Lotte Hotel Hanoi

Luxury hotel connected to a shopping centre in Ba Dinh, walk to Lotte Center Hanoi
4 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 2 bars/lounges and a health club are on-site. All 318 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, LED TVs come with cable channels, and guests will also appreciate thoughtful touches such as pillow menus and slippers.
Lotte Hotel Hanoi offers 318 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters and premium bedding. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Basketball
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Japanese
  • Korean
  • Vietnamese

Business services

  • 3 meeting rooms
  • Business centre
  • Conference space (13870 square feet)

Outdoors

  • BBQ grill(s)

Spa

  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 48-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for VND 1713596.0 per day.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: VND 1155000 per vehicle (one way)
  • Rollaway bed fee: VND 1713596.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at Lotte Hotel Hanoi and receive a full refund?
Yes, Lotte Hotel Hanoi offers free cancellation on select room rates, because flexibility matters! Please refer to Lotte Hotel Hanoi cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Lotte Hotel Hanoi?
As of 17 Jan,2021, prices found for a 1-night stay for 2 adults at Lotte Hotel Hanoi on 3 Feb,2021 start from SG$177, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Lotte Hotel Hanoi have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Lotte Hotel Hanoi pet-friendly?
No, pets are not allowed at this property.
How much is parking at Lotte Hotel Hanoi?
Self-parking is free at this property.
What time is check-in at Lotte Hotel Hanoi?
Check-in begins at 2:00 PM.
What time is check-out at Lotte Hotel Hanoi?
Checkout is at noon.
Does Lotte Hotel Hanoi provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of VND 1155000 per vehicle, one way, applies.
Where is Lotte Hotel Hanoi located?
Located in Ba Dinh, this luxury hotel is within 1 mile (2 km) of Embassy of Japan and Lotte Center Hanoi. Ho Chi Minh Mausoleum and Vietnam Museum of Ethnology are also within 2 miles (3 km).
4.7
Exceptional
Rating 5 - Excellent. 726 out of 928 reviews
5 - Excellent 78%
Rating 4 - Good. 151 out of 928 reviews
4 - Good 16%
Rating 3 - Okay. 29 out of 928 reviews
3 - Okay 3%
Rating 2 - Poor. 14 out of 928 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 928 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
ery good experience
It was amazing. The staff was really nice and friendly. Any kind of assistance they were there to help out. I would rate their service as 10/10
Stayed 4 nights in Jul 2020

5/5 Excellent

Stayed 1 night in Jun 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

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