Interior

Reviews of Luxeden Hotel

3.5 out of 5
Luxeden Hotel
78 Tran Thai Tong Street, Cau Giay District, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 64 reviews" "
Rating 8 - Good. 26 out of 64 reviews" "
Rating 6 - Okay. 14 out of 64 reviews" "
Rating 4 - Poor. 0 out of 64 reviews" "
Rating 2 - Terrible. 3 out of 64 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with restaurants. By the main road and if your room faces the road then it will be noisy else nothin to complain except internet.
Stayed 2 nights in Feb 2020
Response from Luxeden Hotel on 13 Feb,2020
Dear Valuable guest On behalf of all Luxeden Hotel staff, please give me sincere thanks to you. Thank you for taking the time to share your comments when staying in Luxeden. We promise to try harder to bring good quality service to you and customers during the next business trip. Welcome back to the nearest occasion! Wish you a new week with lots of fun! Best regards! Thuy Trang

10/10 Excellent

Woraphon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
wonderful staffs and prefect response for any request. Room is clean and reasonable price.
Stayed 3 nights in Mar 2018
Response from Victor Lai on 19 Mar,2018
Dear Mr Woraphon, Thank you so much for giving us a good comment and high score for our hotel. We are very happy with your satisfaction and look forward to seeing you again in the near future. Best wishes!

10/10 Excellent

SEAN, atlanta, ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service all around
This is a great place to be. The service was good and hospitable. The location is great because I can walk to bank, coffee shop or a restaurant. This is a good hotel and when I comeback one day, I will choose this again.
Stayed 7 nights in Nov 2017
Response from Victor Lai - Sales Manager on 3 Dec,2017
Dear Mr Sean, Many thanks for your review. Your satisfaction is our happiness and encouragement to boost the services better and better. We look forward to seeing you again in the near future. Best wishes!

6/10 Okay

Verified traveller

Response from Hien on 6 May,2017
Dear Sir/Madam, Thank you so much for giving us a good commendation on our hotel services. Your satisfaction is our core aim. Look forward to seeing you again in the near future. Best regards!

8/10 Good

Kek Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel.
Overall itvwas good and comfort. Staffs was very good in their services granted. Location was ok with many surrounding restaurants.
Response from Hien on 30 Mar,2017
Dear Mr Kek Hong, Thank you so much for your good recommendation on our hotel services. We highly appreciate it as it will encourage us alot to boost the service better day by day. We always consider guests' satisfaction is our core aim. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

Mihir, Bangalore, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, with very cooperative staff
we really enjoyed our stay at the hotel, particularly because of the cooperation of the hotel staff

10/10 Excellent

Kim, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this hotel. good breakfast to me.
This hotel is good to stay to me for 2days. I recommend this hotel. The position is near to japanese resident site, but also near to Korean, because it takes 5~10 minutes to go to Korean site trung hoa and my dinh. It takes 10~15 minutes when I go to Hoan kiem, because of traffic jam.

8/10 Good

Thanh, Seattle, Washington USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and great service.
Excellent customer accomodation. Hotel bar supposed to be closed at 10PM. Our large group was there till midnight and the bartender was stll there to serve us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
アットホームな雰囲気で良かったです
Stayed 4 nights in Oct 2023
Response from Thanks from Luxeden Hotel on 4 Nov,2023
Dear Sir,We thank you so much for your feedback!We do hope tohave mỏe chance to welcome you back to Luxeden Hotel!Best regards,Van Anh Ms

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

HIROSHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Luxeden Hotel on 26 Jun,2023
Thank you for your feedbackWe look forward to welcoming you at Luxeden hotel!

6/10 Okay

Tatsuya

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Verified traveller

問題なく、良かったです
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Thư cảm ơn on 17 Aug,2020
Kính gửi Quý Khách! Cảm ơn Quý khách đã dành thời gian chia sser đánh giá về dịch vụ của Khachs sạn Luxeden. Rất tiếc vì Luxeden đã không không đem lại cho Quý Khách một trải nghiệm lưu trú đáng nhớ. Luxeden rất mong nhận được chia sẻ chi tiết hơn của Quý Khách, giúp Khách sạn cải thiện dịch vụ tốt hơn từ những ý kiến đóng góp cụ thể. Hy vọng Luxeden sẽ có thêm cơ hội được phục vụ Quý Khách! Chúc Quý khách và gia đình sức khỏe ! Trân trọng! Ms Vân Anh - GM

10/10 Excellent

Nao, Okayama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつも利用しています。日本の番組もテレビで見ることができます。近くには美味しくて安いレストランがいくつかあります。
Stayed 3 nights in Feb 2020
Response from Luxeden Hotel on 20 Feb,2020
Dear Valuable Guest On behalf of all Luxeden Hotel staff, please give me sincere thanks to you. Thank you for taking the time to share your comments when staying in Luxeden. We promise to try harder to bring good quality service to you and customers during the next business trip. Welcome back to the nearest occasion! Wish you a new week with lots of fun! Best regards! Thuy Trang

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつもお世話になってます。ありがとうございます。
Stayed 3 nights in Jan 2020
Response from Luxeden Hotel on 13 Feb,2020
Dear Valualbe Guest On behalf of all Luxeden Hotel staff, please give me sincere thanks to you. Thank you for taking the time to share your comments when staying in Luxeden. We promise to try harder to bring good quality service to you and customers during the next business trip. Welcome back to the nearest occasion! Wish you a new week with lots of fun! Best regards! Thuy Trang

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
リーズナブルな価格で清潔感もあるので、出張の際にいつも利用しています。スタッフがフレンドリーでさまざまなサポートもしてくれるところが特に好きです。
Stayed 4 nights in Dec 2019
Response from Luxeden Hotel on 18 Dec,2019
Dear Value Customer Warmest greetings from Luxeden Hotel! On be half of Hotel Management Broad, I would like to thank you so much for choosing our Luxeden Hotel for stay in Hanoi. I hope that you all have really enjoyed your staying with us. We are highly appreciated your evaluation for our Luxeden Hotel's service. Your comment and suggestions are essential to help us to continue to improve our service to meet your expectation and serve you better next time. We do hope to have chance to welcome you again at Luxeden Hotel soon, Thank with best regard Thuy Trang (Ms.) - Sales Online

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
仕事の関係でよく利用しています。日本人も多く利用していますが、ほとんどの方は仕事関係で宿泊されています。近くにはレストランもたくさんあるので、非常に便利です。
Stayed 4 nights in Oct 2019
Response from Luxeden Hotel on 21 Oct,2019
Dear Valued guest, Have a great day! Warmest greetings from Luxeden Hotel! On be half of Hotel Management Broad, I would like to thank you so much for choosing our Luxeden Hotel for stay in Hanoi. I hope that you all have really enjoyed your staying with us. We are highly appreciated your evaluation for our Luxeden Hotel's service. Your comment and suggestions are essential to help us to continue to improve our service to meet your expectation and serve you better next time. We do hope to have chance to welcome you again at Luxeden Hotel soon, Please don't hesitate to contact me directly if you have any further assistance, Thanks with best regards, Thuy Trang - Sales Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
安心して泊まれる施設です。
Stayed 2 nights in Sep 2019
Response from Sales Online on 2 Oct,2019
Dear Sir/ Madam, ​Have a great day! Warmest greetings from Luxeden Hotel! On be half of Hotel Management Broad, I would like to thank you so much for choosing our Luxeden Hotel for stay in Hanoi. I hope that you all have really enjoyed your staying with us. We are highly appreciated your evaluation for our Luxeden Hotel's service. Your comment and suggestions are essential to help us to continue to improve our service to meet your expectation and serve you better next time. We do hope to have chance to welcome you again at Luxeden Hotel soon Thanks with best regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
エクスペディアからの予約が入っておらずチェックインするときに大変だった。部屋が空いていたからよかったが、ちゃんとホテルに予約が出来ているお知らせがあったのに困りました。
Stayed 3 nights in May 2019
Response from Victor Lai - Sales Manager on 5 Jun,2019
Dear Sir/Madam, I am so sorry for this trouble caused to you. I just want you to understand that our receptionist was confused due to the voucher you gave us under booking of Hotels.com while we recieved reservation under Expedia. We already kept booking for you so we did check in as soon as we clarify this issue. However, we still want to say sorry and hope to have your sympathy. Many thanks and best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Excellent séjour. Service impeccable. Tout le monde d'une gentiellesse exceptionnelle. Très bon rapport qualité prix. Environnement avec un peu de bruits dans une zone de trafic intense.
Stayed 7 nights in Mar 2019
Response from Victor Lai - Sales Manager on 27 Mar,2019
Dear Sir/Madam, Thank you so much for your review. We are very happy to have your satisfaction during staying with us and look forward to seeing you again in the near future.

8/10 Good

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Victor Lai - Online Sales Manager on 28 Feb,2019
Dear Mr Noriko, Thank you so much for leaving a high score for our hotel services. It showed your satiafaction during staying with us that make all of our hotel staffs happy with it and look forward to seeing you again in the near future. Best wishes!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Victor Lai - Sales Manager on 30 Jan,2019
Dear Sir/Madam, Thank you so much for leaving the best score on our hotel service. Your satisfaction is our happiness and big encouragement for us. Look forward to seeing you again in the near future. Best wishes!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
仕事の関係先に近いホテルということで宿泊しました。従業員も親切だし、特に問題なく過ごせました。頻繁にハノイには宿泊するので今後泊まりたいと思えるホテルでした。
Stayed 3 nights in Dec 2018
Response from Victor Lai- Sales Manager on 22 Dec,2018
Dear Sir/Madam, Thank you so much for your review. Your satisfaction is our happiness and core aim. We look forward to seeing you again every time you have business trip to Hanoi. Best regards!

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018
Response from Victor Lai on 14 Dec,2018
Dear Sir Many thanks for your review

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
従業員はとても親切でした。部屋も清潔に保たれています。主要道路に面しているので、ある程度の騒音は仕方がありませんが、逆に主要道路に面していることはタクシーの乗り降りなど場所がわかりやすくて安心でした。価格を踏まえるととても満足できるホテルだと思います。
Stayed 3 nights in Dec 2018
Response from Victor Lai - Sales Manager on 9 Dec,2018
Dear Sir/Madam, Thank you so much for giving the best review and highest score on our hotel service. We are very happy with it and look forward to seeing you again in the near future. Best wishes!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
가성비 괜찮습니다.
가격 대비 괜찮습니다.
Stayed 2 nights in Nov 2018
Response from Victor Lai - Sales Manager on 9 Dec,2018
Dear Sir/Madam, Thank you so much for choosing and staying at Luxeden hotel. We do hope you were happy with our services. We will much more highly appreciate your review if you can give us moere comment on our services in order to make it better and better that all guests will be satisfied with our hotel. Hope to see you in the near future. Many thanks and best regards!

2/10 Terrible

Yuki, Nagoya

Disliked: Staff & service, property conditions & facilities, room comfort
清掃員がテーブルの上を拭いた布でコーヒーカップを拭いていたので、とてもビックリしました。 今まで何回も利用しているがちょっとショックだった。
Stayed 3 nights in Nov 2018
Response from Victor Lai - Sales Manager on 24 Nov,2018
Dear Yuki san, Thank you so much for letting us know this issue. It's a serious problem and i will check with our housekeeping department before giving you a respond. We highly appreciate your contributing idea. We are so sorry for this bad experience. However, we do hope to see you again in the near future that our hotel can have chance to bring the professional services to you. Many thanks and best regards!

6/10 Okay

KENSUKE

Disliked: Cleanliness, property conditions & facilities
便利なところにはあるが、今回は失敗
当初、入る予定だった部屋が水漏れがしており、1時間工事をしても治る気配がなかったので、フロントに部屋を変えるように依頼したところ、満室だと言うこと。近隣のホテルを紹介してくれと依頼すると、急に空き部屋が出来て、そこにチェックインして事なきを得ました。最初に満室と行ったのが偽りであったことがわかり、少々このホテルに不信感を抱きました。施設の不具合はしょうが無いとは思いますが、誠実でない対応に、今後の使用は考えようかと思います。
Stayed 1 night in Nov 2018
Response from Victor Lai - Sales Manager on 12 Nov,2018
Dear Kensuke san, Thank you so much for leaving the comment on our hotel services. I really concern on issues you got during staying with us and we will figure it out before giving you a detail respond to these complaints. Please understand that the hotel always wants to bring the best service and most comfortable facilities to all guests. We will work with all staffs and reply you as soon as possible. Many thanks and best regards!

10/10 Excellent

Mark, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ハノイにはビジネスで年数回 訪れますが必ずこのホテルを選びます。なんと言ってもスタッフの対応と朝食が素晴らしい。
Stayed 3 nights in Oct 2018
Response from Victor Lai - Sales Manager on 14 Oct,2018
Dear Mr Mark, Thank you so much for always choosing Luxeden hotel as accommodation every time you go to Hanoi for business. All staffs are very happy with your satisfaction and look forward to seeing you in the nearest future.

6/10 Okay

Kyungil

Liked: Cleanliness, staff & service
편안한위치
가격대비 만족 아침식사 는 좋음
Stayed 2 nights in Oct 2018
Response from Victor Lai - Sales Manager on 8 Oct,2018
Dear Mr Kyungil, Thank you so much for leaving a good comment on our hotel service especially our breakfast. We are very happy as you feel satisfied during staying with us. Look forward to seeing you again in the near future. Best regards!

6/10 Okay

Kyungil

Liked: Cleanliness, staff & service
So so
평점보고 결정했는데.. 너무오래된 느낌.. 아침식사는 괜찬았어요
Stayed 2 nights in Oct 2018
Response from Victor Lai - Sales Manager on 8 Oct,2018
Dear Mr Kyungil, Thank you so much for leaving a review on our hotel services. You mentioned to our hotel facilities so we so hope to have your comment on which facilities we need to improve in order to make all guests satisfied with our hotel always. We do hope to have more feedback from you and coming back again in the future. Many thanks and best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
たいへん丁寧に対応いただきました。ありがとうございます。今後も使用したいと考えてます。以上となります。
Stayed 1 night in Sep 2018
Response from Victor Lai - Sales Manager on 6 Oct,2018
親愛なるサー/マダム、 私たちのホテルのサービスに良いコメントを残してくれてありがとうございました。 すべてのスタッフがあなたの満足度に非常に満足していますので、近いうちに再びあなたに会いたいと思っています。 ご多幸を祈る!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Victor Lai - Sales Manager on 4 Oct,2018
Dear Mr Sir/Madam, Thank you so much for choosing and staying at Luxeden hotel. Your satisfaction is our happiness. We look forward to seeing you again in the near future. Best regards!

8/10 Good

のんこ, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
丁寧なスタッフ
出張時には常宿としています。朝食の種類も豊富で美味しく、全てのスタッフが丁寧で安心します。但し、観光地からは少しだけ離れている地区にあるため、観光客の宿泊はあまり見かけません。
Stayed 1 night in Aug 2018
Response from Victor Lai - Sales Manager on 28 Aug,2018
Dear Sir, Many thanks for leaving a review on our hotel services. Look forward to seeing you again in the near future. Best regards!

6/10 Okay

John

Disliked: Cleanliness, room comfort
快適とはいいがたい
不備をいくつか指摘したいと思います。 ーデスク周りの充電コンセントの位置がわかりにくく、備え付けアダプター1つあり、充電をするも接続がゆるくてラップトップPCの充電に難があった。 ーコンセントの位置を探しているときの、チェアーを移動すると使用後のまるまったテイッシュを発見。もう1つ壁紙のようなごみも目に付いた。 非常に不快であった。 ーテレビの位置が、柱の死角になって2つのチェアーからは見れない位置。どういう配置で部屋をデザインしているのかと不思議に思う。 ーNHKが数チャンネルあったが、音声が悪く快適に視聴できない。 ー朝食は充実していたように思う。
Stayed 1 night in Jun 2018
Response from Victor Lai - Sales Manager on 7 Jul,2018
親愛なるJohnさん、 私たちのホテルのサービスについてのレビューを残してくれてありがとうございました。 私たちはあなたが留意したいくつかのアイデアを本当に心配し、近い将来にそれを改善しようとします。 私たちはあなたに合理的な家具の順序であなたのための他の部屋を割り当てることができます電気と簡単に仕事をして充電する。 近いうちにもう一度お会いしましょう。 ご多幸を祈る!

10/10 Excellent

woo sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very good
Response from Victor Lai - Sales manager on 16 May,2018
Dear Mr Woo Sun On, Thank you so much for staying at Luxeden hotel and leaving a good score on our services. Your satisfaction is our happiness and core aim. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ベトナム ハノイ 出張の定宿です
ベトナム ハノイ 出張の定宿です 常連としての 家族のような扱いしてくれます タクシーで乗り付けた場合、タクシー代ぼられてないかも必ずチェックしてくれますよ
Response from Victor Lai - Sales manager on 8 May,2018
Dear Mr/Mrs, Thank you so much for staying at Luxeden hotel. Your satisfaction is our happiness and core aim. Look forward to having your return our hotel in the near future. Best regards!

8/10 Good

Noriko, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Victor Lai - Sales manager on 4 May,2018
Dear Mr Noriko san, Thank you so much for giving us a good score on our hotel services. Your satisfaction is our happiness and precious encouragement to boost the service better and better. Look forward to seeing you again in the future. Best regards!

6/10 Okay

Ahn

Response from Victor Lai on 6 May,2018
Dear Mr Ahn, Thank you so much for giving a score on our hotel services. If you don't mind, please give us any comment or details of which services you were happy or unhappy because we just received 3 out of 5 from you. We want every guests to be happy with our services. Hope to have your return as soon as possible. Many thanks and best regards!

8/10 Good

フオレオ, 神奈川県

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
とにかく、スタッフがフレンドリーです。
ビジネスホテルですが、スタッフは親切で礼儀正しい。家庭的な雰囲気で、仕事から帰るとホットする。朝食も美味しく清潔感がある。近くの銀行では日本円の両替ができなかったがフロントで可能。 レートも納得。近くには和食店やタイ鍋(キチキチ)等があり、とても便利。 設備は、カードキーが作動しなかったり、明かりが点かなかったりしましたが、すぐに対応してくれました。部屋やバスルームも清潔感を感じます。携帯の充電電源があります。ドライヤー・洗面用具も完備していて助かります。エアコンの温度調整も自由にでき、自分の体感温度で調節できるのが良い。 道路に面していて、クラクションがうるさいと思っていましたが、思ったよりも気になりませんでした。 特にフロントの若いボーイさんは、きれいな英語を使い、とてもフレンドリーです。 次もこのホテルに来ます。
Stayed 3 nights in Dec 2017
Response from Victor Lai on 23 Dec,2017
親愛なるMr / Msさん、 私たちのホテルのサービスについてよくお伺いしてくれてありがとうございました。 あなたの満足は私たちの幸福と中核的な目的です。 私はまた、あなたの褒め言葉のために、若い男性受付係のお礼を伝えたいと思います。 私たちは近い将来あなたに会うことを楽しみにしています。 これからもよろしくお願いします!

8/10 Good

KENSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高の立地。ハノイ西部へのビジネスとリップには最適。
立地は大変良い。夜遅くまで近所で食事やお酒が飲めます。ハノイの西側で仕事があるのであれば、ベストチョイスだと思います。部屋はビジネスホテル的ですが、コンセントが国際対応、多数ありIT機器の充電には困りません。wifiもそれなりのはやさと安定感ですが、アクセスポイントがたくさんあり、どれかは生きている場合が多いので、さほど困りません。朝食は大規模ホテル並ではないですが、必要にして充分。レストランからの眺めは良い。夜も一人食事をとることにも適しており、比較的安価。フロントの対応は大変良い。フレンドリーで愛想もすこぶる良いです。外気温が暑すぎるせいかエアコンの効きが余り良くなかったです。
Stayed 2 nights in May 2017
Response from Hien on 9 Sept,2017
親愛なるケンセさん、私たちのホテルサービスのご紹介をありがとうございました。 あなたの満足は私たちの中心的な目的と幸福です。 近い将来、ハノイで次回のビジネス旅行をする際に再びお会いできることを楽しみにしています。 あなたに最高の願いを!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Hien on 10 Jun,2017
Dear Mr/Ms. Thank you so much for your good commendation on our hotel services. It will encourage us a lot to improve services better and better. We look forward to seeing you again in the near future. Best regards!

8/10 Good

KENSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利なエリア。日本人向けの快適ホテル
便利なエリア。ショッピングや食事にも便利。部屋は日本人向けにいろいろ工夫されており、快適。電源タップも多いしエアコンも個別操作可能な物。朝食が日本人向けでおいしかった。
Response from Hien on 6 May,2017
親愛なるケンセケさん、 私たちのホテルのサービスに関するあなたの良い表彰に多くの感謝。 あなたが私たちと一緒に滞在している間、満足していてとても幸せです。 近いうちにベトナム旅行をしている場合は、お友達や親戚にホテルをお勧めします。 宜しくお願いします!

6/10 Okay

Akki, Vietnam

立地条件が良いホテル
日本食料理店が近くにあり立地条件が良い。ホテル自体は老朽化が見られるが、コスト的に相応。 朝食もバイキングでよい。
Response from Victor Lai on 17 Apr,2017
親愛なるアキキさん、 まず、私たちと一緒に宿泊し、当ホテルのサービスについてのレビューをいただき、ありがとうございました。 私たちは毎日サービスと施設をより良くするために最善を尽くします。 近いうちにもう一度あなたにお会いしましょう。 宜しくお願いします!

8/10 Good

Yusuke

Liked: Cleanliness, staff & service, property conditions & facilities
快適なホテル
部屋がキレイでバスタブもあり、快適なホテル。 WIFIスピードが遅かったことが改善点。
Response from Hien on 6 May,2017
親愛なるユースケさん、 私たちのホテルのサービスに関するあなたの良い表彰に多くの感謝。 あなたが私たちと一緒に滞在している間、満足していてとても幸せです。 近いうちにベトナム旅行をしている場合は、お友達や親戚にホテルをお勧めします。 宜しくお願いします!

8/10 Good

aqui, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食6時からが良い
この周辺・この価格だととてもいいと思います。 スタッフも親切ですし、一生懸命ロビーの掃除してました。 手入れは行き届いていると感じました。
Response from Victor Lai on 6 May,2017
親愛なるエイセムドのお客様! 私たちのホテルのサービスに関するあなたの良い表彰に多くの感謝。 あなたが私たちと一緒に滞在している間、満足していてとても幸せです。 近いうちにベトナム旅行をしている場合は、お友達や親戚にホテルをお勧めします。 宜しくお願いします!

8/10 Good

Sawako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ちょっと残念でしたが快適でした
2泊しました。浴槽付きのお部屋を選んだのですが、浴槽の栓が壊れていて一日目は浴槽に入れませんでした。フロントに修理をお願いしていましたが修理されておらず、小さな部屋に移動してそちらで浴槽に入りました。最初の部屋の浴槽は大きくてよかったのですが、使えなくてとても残念でした。又お部屋のお掃除のメッセージボードもドアノブにかけて置いたのに夕方帰ると掃除されていませんでした。せっかくの宿泊がちょっと嫌な気持ちになりましたが、スタッフのみなさんがとてもフレンドリーでコストパフォーマンスも良かったので、又是非宿泊したいと言う気持ちの方が強くあります。

8/10 Good

エムエム, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本的なサービスの行き届いたホテル
日本人宿泊客も多く、ホテルスタッフの対応が親切で快適でした。朝食もおいしかったです。NHKとテレビ朝日、テレビ東京が終日見れました。