Minibar, desk, blackout curtains, soundproofing
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Reviews of Noi Bai Ville Airport Hotel

3 out of 5
Noi Bai Ville Airport Hotel
33 Quoc Lo 2, Mai Dinh, Soc Son, Hanoi

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 4 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was wonderful. We received breakfast and the room seemed clean. I’m not sure about the area as we only stayed for airport in the morning. However- it was easy to get a lift to airport(not provided by hotel used grab).
Stayed 1 night in Apr 2024
Response from Thanh on 7 Apr,2024
Thank you so much

10/10 Excellent

Mark

Stayed 1 night in Mar 2024

4/10 Poor

Nga

Travelled with family
Disliked: Amenities, property conditions & facilities
No heat available- room was cold. Room was fairly clean but very strong smell of bleach. Cockroaches in lobby/elevator. Was greeted very nicely and simple breakfast brought up to our room. I had booked this hotel for our last night in town specifically because Description said free airport shuttle, but they tried to charge us for transfer to and from the hotel even though we arranged our own transport there with Grab. When we showed him the free airport shuttle they said that was only for transfer from airport to the hotel not for hotel to airport. Quite disappointed
Stayed 1 night in Mar 2024
Response from Thanh on 8 Mar,2024
Please come and see the details of the regulations we wrote when booking. Thank you for your review so we can do better

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy was the BEST!! So friendly and welcoming. We got in late (4 AM) from crazy delayed flights and he got us right into our room, arranged breakfast and coffee for us in the morning and a ride to our next stop. Super friendly and accommodating. A welcome place to chill if you’re getting in late from the airport.
Stayed 1 night in Jan 2024
Response from Thanh on 11 Jan,2024
Thank you so much

4/10 Poor

Marco

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good, the service was good, the personnel was attentive but the rooms and bathrooms were dirty
Stayed 1 night in Nov 2023
Response from Thanh on 18 Nov,2023
We are very sorry about the toilet incident! Can you talk about that problem so we can give you another room that will be better! Our room had a water line problem yesterday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully decorated room
Everything was excellent. The room was very clean and tidy. Good value for the price. The airport transfer was free from the airport, but to the airport, you will have to pay the fee, but it is worth.
Stayed 1 night in Nov 2023
Response from Thanh on 17 Nov,2023
Thank you so much

6/10 Okay

Kai Chun

Stayed 1 night in Nov 2023

4/10 Poor

??

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Thanh on 27 Mar,2024
Thanks

6/10 Okay

??

Disliked: Cleanliness, amenities, property conditions & facilities
夜中に着く便でホテルの送迎なしでした。とてもわかりづらいところでタクシーの運転手もわからず、スマホのナビでもわからず、同じ名前の怪しいホテルの前で降ろされました。入り口はしまっていてちがうといったらまたお金を請求されて結局一時間くるいかかってやっとホテルにつきました。 空港からタクシーで9分とあったのに、結局25万ドンしはらわされました。空港から近いから予約したのに涙がとまりませんでした。 怖くて、悲しかったです。 夜はwifiつながったのに、朝はつながらずこまりました。
Stayed 1 night in Jan 2024
Response from Thanh on 16 Jan,2024
残念な出来事が多くて本当にごめんなさい…！その日は私のドライバーも迎えに来ましたが、なぜか迎えに来られませんでした。

8/10 Good

DIDIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très quand on a un avion à prendre de bonne heure
Stayed 1 night in Nov 2023
Response from Thanh on 28 Nov,2023
Thank you so much

10/10 Excellent

MINAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was kind and responded to our requests faithfully. I would use it again and recommend it to my friends.
Stayed 1 night in Oct 2023
Response from thanh on 5 Oct,2023
thank you so much! hope to see you again