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Novotel Suites Hanoi

Photo gallery for Novotel Suites Hanoi

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Hypo-allergenic bedding, free minibar items, in-room safe, desk

Overview of Novotel Suites Hanoi

UNESCO Sustainable Travel Pledge

Novotel Suites Hanoi

4.0 star property

4.3/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Kitchen
5 Duy Tan Street, Cau Giay, Hanoi

Explore the area

  • Popular LocationIndochina Plaza Ha Noi11 min walk
  • Popular LocationVietnam University of Commerce2 min drive
  • Popular LocationKeangnam Landmark Tower 723 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)38 min drive

Room options

About this area


Novotel Suites Hanoi is located in Cau Giay, a walkable area in Hanoi with good airport proximity. Temple of Literature and Ho Chi Minh Mausoleum are notable landmarks, and the area's natural beauty can be seen at Hoan Kiem Lake. Looking to enjoy an event or a match? See what's going on at My Dinh National Stadium or My Dinh Aquatics Centre. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Indochina Plaza Ha Noi - 11 min walk
  • Vietnam University of Commerce - 2 min drive
  • Vietnam Museum of Ethnology - 3 min drive
  • Keangnam Landmark Tower 72 - 3 min drive
  • My Dinh Aquatics Centre - 5 min drive

Getting around

  • Hanoi Railway Station - 7 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 36 min drive

About this property

Novotel Suites Hanoi

4-star eco-friendly hotel located in Cau Giay
A round-trip airport shuttle, a poolside bar and a rooftop terrace are just a few of the amenities provided at Novotel Suites Hanoi. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Food Exchange, features local and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and outdoor furniture
  • A front desk safe, a porter/bellboy and concierge services
  • Guest reviews give good marks for the helpful staff and proximity to the airport
Room features
All 151 rooms offer comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as late-night room service and free WiFi.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with cable channels
  • Wardrobes/cupboards, kitchenettes and fridges

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


Chinese (Mandarin), English, French, Italian, Japanese, Korean, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)


Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AMโ€“9:30 AM on weekdays and 6:00 AMโ€“10:00 AM on weekends: VND 520000 for adults and VND 260000 for children
  • 1 restaurant
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Food Exchange
  • Rooftop Bar
  • Gourmet Bar
  • Craft B&R

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)


  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Business services

  • Business centre
  • Computer station
  • Conference space (1938 square feet)
  • Meeting rooms - 3


  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding


  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste


  • TV channels
  • LCD TV

Food and drink

  • Cookware/dishes/utensils
  • Free bottled water
  • Free minibar (some items)
  • Kitchenette
  • Microwave
  • Fridge


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Similar properties

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Check-in from 2 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 981750.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: VND 520000 for adults and VND 260000 for children (approximately)
  • Airport shuttle fee: VND 1150000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 1150000 (one-way), (up to 15 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 981750.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Novotel Suites Hanoi Opening March 2016 Hotel
Novotel Suites Opening March 2016 Hotel
Novotel Suites Hanoi Opening March 2016
Novotel Suites Opening March 2016
Novotel Suites Hanoi Opening May 2016 Hotel
Novotel Suites Opening May 2016 Hotel
Novotel Suites Hanoi Opening May 2016
Novotel Suites Opening May 2016
Novotel Suites Hanoi (Opening March 2016)
Novotel Suites Hanoi (Opening April 2016)
Novotel Suites Hanoi Hotel
Novotel Suites Hanoi (Opening May 2016)
Novotel Suites
Novotel Suites Hanoi Hotel
Novotel Suites Hanoi Hanoi
Novotel Suites Hanoi Hotel Hanoi

Frequently asked questions

Does Novotel Suites Hanoi have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at ?

As of 26 Nov,2022, prices found for a 1-night stay for 2 adults at on 27 Nov,2022 start from S$134.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Suites Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Suites Hanoi?

Self-parking is free at this property.

What time is check-in at Novotel Suites Hanoi?

Check-in is from 2 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Suites Hanoi?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Novotel Suites Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1150000 per vehicle applies.

Where is Novotel Suites Hanoi located?

This family-friendly Hanoi hotel is located in the business district, within 3 mi (5 km) of Indochina Plaza Ha Noi, My Dinh Aquatics Centre and My Dinh National Stadium. Embassy of Japan and Vietnam National Convention Center are also within 3 mi (5 km).

Overall score and ratings



Rating 5 - Excellent. 50 out of 102 reviews" "
" "5 - Excellent 49%
Rating 4 - Good. 42 out of 102 reviews" "
" "4 - Good 41%
Rating 3 - Okay. 5 out of 102 reviews" "
" "3 - Okay 5%
Rating 2 - Poor. 2 out of 102 reviews" "
" "2 - Poor 2%
Rating 1 - Terrible. 3 out of 102 reviews" "
" "1 - Terrible 3%




Staff & service




Property conditions & facilities



5/5 Excellent

Verified traveller
Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often whenever I visit for business meeting
Stayed 4 nights in Feb 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for Ms. Loan. Unfortunately she is busy with her work but still made the strong effort to come and see me and say hello at the 17th floor. Will definitely return to this Hotel when I visit again despite the higher price and no convenient stores nearby. PS: Please top up some cup/bowl noodles for guest to purchase.
Stayed 2 nights in Jan 2020

4/5 Good

Verified traveller
Stayed 4 nights in Dec 2019

5/5 Excellent

Priyani Devika
Stayed 1 night in Nov 2019

5/5 Excellent

Stayed 3 nights in Oct 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

5/5 Excellent

Erin, Singapore
Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returned to stay after the last trip last year December from work. This time with a colleague so booked the 2 room apartment and try out. Back to find the staff Ms. Loan to have a chat which was the one of the main reason I chose Novotel. Great to see her again and hope to be back soon again for a stay. Overall great, one minus point is the hot water in bathroom is slightly difficult to use to adjust the correct temperature, but is not a big issue. Hope the rooftop bar can open till 2 a.m. or more to accommodate my return late from work at 12 a.m. Overall, a great stay!
Stayed 2 nights in Sep 2019

4/5 Good

Verified traveller
Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iโ€™ll be back this hotel for business soon and quite nice get there.
Stayed 3 nights in Aug 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay
Very nice rooms and good for long business trips. A home away from home.
Stayed 3 nights in Aug 2019