2/5 Poor
Verified traveller
25 Mar 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really
Stayed 3 nights in Mar 2020
Photo gallery
Guest reviews
4.8 out of 5 Exceptional
562 reviews
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym
Cleaning and safety practices
- Cleaned with disinfectant
- 48-hour vacancy between guest room stays
- Hand sanitiser provided
Map
38A Tran Phu, Hoan Kiem, Hanoi
Explore the area
Flag Tower of Hanoi4 min walk
Vietnam National Museum of Fine Arts7 min walk
Imperial Citadel of Thang Long8 min walk
Hanoi (HAN-Noi Bai Intl.)23 min drive
Choose dates to view prices
About this area
Hanoi
Located in Hanoi's Ba Dinh neighbourhood, O'Gallery Majestic Hotel & Spa is in the city centre and near the airport. Hanoi Opera House and Thang Long Water Puppet Theatre are cultural highlights, and some of the area's notable landmarks include Temple of Literature and Ho Chi Minh Mausoleum. Looking to enjoy an event or a match while in town? See what's going on at My Dinh National Stadium.
What's nearby
- Flag Tower of Hanoi - 4 min walk
- Vietnam National Museum of Fine Arts - 7 min walk
- Imperial Citadel of Thang Long - 8 min walk
- Hoa Lo Prison Museum - 10 min walk
- St. Joseph's Cathedral - 13 min walk
Getting around
- Hanoi Railway Station - 9 min walk
- Hanoi (HAN-Noi Bai Intl.) - 23 min drive
Restaurants
- Where to eat
- Jasmine – Restaurant offering local and international cuisine. Serves breakfast, lunch and dinner daily.
- Coffee Lounge – Poolside bar. Open daily.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Self parking: VND 352500 per day
- 24-hour return airport shuttle (surcharge)
- Airport shuttle on request
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: VND 350000 for adults and VND 233000 for children
- 1 restaurant and 1 coffee shop/cafe
- 1 poolside bar and 1 bar
- 24-hour room service
- Coffee/tea in a common area
Things to do
- Fitness centre
- Outdoor pool
- Spa services
Family friendly
- Dry cleaning service
- Laundry facilities
- Outdoor pool
Conveniences
- Lift
- Free newspapers in reception
- Front-desk safe
- Lockers available
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Porter
- Tour/ticket assistance
- Turndown service
Languages spoken
- English
- Vietnamese
Business services
- 2 meeting rooms
- Business centre
Outdoors
- Garden
- Terrace
Spa
- 4 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Massage - Thai
- Massage/treatment rooms
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- In-room accessibility
- Wheelchair-accessible parking
More
- Designated smoking areas
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
Bathroom
- Bathrobes
- Free toiletries
- Hairdryer
- Towels
Entertainment
- TV channels
- LCD TV
Food and drink
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Minibar
More
- Desk
- Phone
- Safe
- Slippers
- Turndown service
Policies
Check-in
Check-in between 2 PM and midnight
Late check-in subject to availability
Minimum check-in age - 16
Check-out
Check-out before noon
Special check-in instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Renovations and closures
This property is closed from 28 March 2020 to 30 September 2020 (dates subject to change).
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for VND 587000.0 per night.
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- Pool fee: VND 0 per person, per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: VND 350000 for adults and VND 233000 for children (approximately)
- Airport shuttle fee: VND 678562 per vehicle (one-way)
- Self-parking fee: VND 352500 per day
- Rollaway bed fee: VND 587000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 6:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
O'gallery Majestic & Spa Hanoi
O'Gallery Majestic Hotel & Spa Hotel
O'Gallery Majestic Hotel & Spa Hanoi
O'Gallery Majestic Hotel & Spa Hotel Hanoi
Frequently asked questions
4.8
Exceptional
562 reviews4.8/5
Cleanliness
4.9/5
Staff & service
4.6/5
Amenities
4.7/5
Property conditions & facilities
5/5 Excellent
Denise, Sydney
Travelled with partner
21 Mar 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
5/5 Excellent
Robert
18 Mar 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
5/5 Excellent
Tsvetelina
Travelled with group
14 Mar 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stayed 4 nights in Mar 2020
5/5 Excellent
MARTYN
14 Mar 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay in Hanoi
Stayed 2 nights in Mar 2020