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Reviews of Old Town Palace Guest House

2 out of 5
Old Town Palace Guest House
30 Lane Tam Thuong, Hang Bong, Hoan Kiem, Hanoi

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 28 reviews" "
Rating 8 - Good. 13 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 3 out of 28 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Need more mentenance
I booked single room but when I got there, it wasn't available. That was ok, gave me a Family room. That was run down not clean room. The windows not shut. But the bed was comfortable.
Stayed 1 night in Mar 2023

6/10 Okay

Yoshie

Stayed 1 night in Mar 2023

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got message from hotel that they had water issue and so they put me up in one of their other hotels. A long way from where I originally wanted to be. Beds in the other hotel were hard as rock. I wanted to stay at this place because people reviewed said it had comfortable beds. Very unhappy about whole thing
Stayed 1 night in Mar 2023

4/10 Poor

Hakim

Liked: Cleanliness
Disliked: Staff & service
She said it was my job.
I had to pull frigerator out and plug it in and the tv. She said that was my job. When i left the key at the front desk where i layed it is where it stayed while i was gone. Anyone could have pick it up and went into the room. At time there was no one at the front desk.
Stayed 2 nights in Feb 2020

6/10 Okay

Billy

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lucy at the front desk was very helpful and spoke English quite well. The room was clean other then a few stains on the bed sheets. It was hard to find when you first arrive but it is in a good area for walking around the city. The bed was comfortable and there was a view out the window. We stayed on the fifth floor, no elevator so it’s a hike up, but it was a nice room overall. We would stay here again.
Stayed 2 nights in Apr 2019

8/10 Good

Christopher M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, off the beaten path
Had a great experience here the last few days. Staff was very accommodating and rooms and bathroom were clean. Lucy was very helpful withhelping to organize trips for us and arranging transportation. We would definitely stay here again. Down an alley so don’t be confused but nice that it takes you away from the street traffic.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Khoo, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Khoo, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Stayed 2 nights in Oct 2018

8/10 Good

Samuel

Liked: Staff & service, room comfort
Not bad at all for the price
Good one night stay! What can you expect paying £12 for two. We were on the 5th floor (at the top), so that was a workout to go up and down everytime. Room was small and with our room (502), you actually enter the bathroom first. Bathroom had no amenities, so bring your own soap and shampoo. The room only has a kettle, mini fridge and TV (and of course a bed with sheets). Breakfast was basic, but good it's included. What was great was the location, so close to the lake. The staff were very friendly and helped to arrange bus tickets for our onward journeys!
Stayed 1 night in Oct 2018

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta afforable choice!
It was a small, but very clean and efficiently set-up room. Very good AC and wifi, and overall, great for the price! They gave us a room on the fifth floor, with lots of light. Our hosts were very friendly and accommodating. And the neighborhood is cute--hidden off a back alley, you walk past local fresh fruit & meat & fish vendors that you don't see on the main streets of the old quarter. A great, affordable choice!
Stayed 1 night in Sep 2018

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location helpful.staff
Great location tom the manager was fabulous. Room was decorated lovely for our engagement. Great location lovely rooms. Helpful service

8/10 Good

FRANK MURTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall comfortable
Fair prices on tours. A little hard to find at first but worth it if you want a quiet spot to sleep. Yet you are close enough to the action.
Stayed 5 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Budget accommodation
It's was fine. The host was a little pushy and the breakfast was terrible. We checked out after 1 night.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Was clean and close to everything. Only thing that needs improvement is the bread for breakfast. Didn't taste very fresh, so they should have toasted it.
Stayed 3 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wonderful facilities, but awful customer service
The rates were good facilities were new and very comfortable. However, it was extremely confusing to find and the staff was extremely inhospitable. If you value customer service over the condition of the room, I would not recommend. I will not come back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near the local attraction
Nice hotel. Friendly staffs, they recommended me to go to nearby attraction. Very close with Hoan Kiem Lake which is a nice place to spend an evening. They provided a tour and also private car to take you to the airport. At that time, charge me 300K local currency.

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort
Old guest Hotel
Udmærket Hotel. Lobbyen var en smule beskidt, men værelset var fint og rent. Vi oplevede dog strømafbrydelser et par gange, og wifi-forbindelsen var ikke specielt god. Et fint sted til en enkelt eller to overnatninger.
Stayed 3 nights in Jan 2020

8/10 Good

HIROKI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ligger på en lugn liten gata mitt i gamla stan. Enkel god frukost och rent på rummet uppskattade vi.
Stayed 1 night in Feb 2019

8/10 Good

Markus

Liked: Staff & service
Greit hotell i hjertet av gamlebyen
Greit hotell for prisen i hjertet av gamlebyen. Vi sov her to netter og var rimelig fornøyde med beliggenheten og personalet på hotellet. De hjalp oss med aøt fra cruise i Ha Long Bay til togbilletter til Sapa. Ulempen var alt bråket utenfor vinduet vårt da noen startet å borre hver natt kl 02. I tillegg var veggene utrolig tynne på vårt rom, så vi hørte alt naboene våre gjorde.
Stayed 2 nights in Dec 2018

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Mélissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bien situé et confortable
hôtel calme avec des lits très confortables et en plein coeur du vieux quartier.
Stayed 1 night in Dec 2018

8/10 Good

Erik

Liked: Staff & service, property conditions & facilities
Det var ett prisvärt boende mycket central. Bra internet. Nackdelen att det inte fanns någon hiss, men vänlig personal
Stayed 4 nights in Nov 2018

6/10 Okay

Minh

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

8/10 Good

Esben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descent place with top service
A good place considering the cost. And the service was excellent! Especially in regards to planning and booking your days ahead in Vietnam
Stayed 2 nights in Jul 2017