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Oriental Suite Hotel & Spa

Star Rating
4 out of 5
Photo gallery

Reviews

4.7 / 5Exceptional
1,107 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant

Map

Choose dates to view prices

Book online or call:

65 6415 5556
  • Superior Double Room

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Deluxe Double Room

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Junior Suite, Balcony

    Room Amenities

    • City view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Royal Suites, big balcony

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Deluxe Twin Room

    Room Amenities

    • Sleeps 2
    • 2 Single Beds
    More details
  • Suite, Connecting Rooms, City View (Oriental)

    Room Amenities

    • City view
    • Sleeps 5
    • 1 King Bed and 1 Queen Bed
    More details

About this area

Hanoi

Located in Hanoi's Hoan Kiem neighbourhood, Oriental Suite Hotel & Spa is in the city centre and on a lake. Hanoi Opera House and Thang Long Water Puppet Theatre are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and Ngoc Son Temple. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium. Our guests love the hotel's quiet location.

Visit our Hanoi travel guide

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Restaurant offering Vietnamese cuisine. Serves brunch and lunch daily. Kids' menu available.

About this property

Oriental Suite Hotel & Spa

Lakefront Hanoi hotel in Hoan Kiem, walk to Hoan Kiem Lake
This smoke-free hotel features a full-service spa, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, massage/treatment rooms and concierge services. All 40 soundproofed rooms provide free WiFi, free wired Internet and minibars. Guests can enjoy fireplaces, and other standard amenities include room service (during limited hours), coffee/tea makers and LCD TVs.
Oriental Suite Hotel & Spa offers 40 forms of air-conditioned accommodation with fireplaces and minibars. LCD televisions come with premium cable channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
O'spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

24-hour return airport shuttle (surcharge)
Local area shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 10 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Full-service spa

Family friendly

Dry-cleaning service
Soundproofed rooms

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Tour/ticket assistance

Languages spoken

English
Vietnamese

Spa

3 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Massage - deep-tissue
Massage - hot stone
Massage - Thai
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible parking

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Ceiling fan

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower

Entertainment

TV channels
LCD TV
premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Fireplace
Iron/ironing board
Phone
Safe
Slippers
Soundproofing

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before noon

Special check-in instructions

  • 24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Airport shuttle fee: USD 19 per room (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms.

Property is also known as

  • Oriental Suite Hotel Hanoi
  • Oriental Suite Hotel
  • Oriental Suite Hanoi
  • Oriental Suite
  • Serenade Hotel Hanoi
  • Oriental Suite & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel
  • Oriental Suite Hotel & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel Hanoi
4.7

Exceptional

5 - Excellent
847
4 - Good
218
3 - Okay
28
2 - Mediocre
8
1 - Poor
6
4.7
Cleanliness
4.9
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel in good location in the Old Quarter. Very helpful and friendly team. Good selection of food for breakfast. I would definitely recommend this hotel.

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

The room was lovely and bright the bathroom was large too the only small issue i had was the rain shower only ad water through the middle but the other shower head worked well

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are absolutely amazing, will go out of their way to make the trip unforgettable. The hotel itself is clean, comfortable and in a very convenient location in the heart of the Old Quarter.

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Oriental Suite Hotel & Spa is in a perfect location right smack in the middle of the Old Quarter, Hanoi. It was a breeze getting around the Old Quarter as all food, amenities and sights were walking distance from the hotel. For the sights that were slightly further away, it was convenient to call a private hire/ Grab to pick you up. The staff led by hotel manager Thomas were very warm in taking care of guest and guest concerns so I'll definitely give this hotel a two thumbs up for service standards. Breakfast food spread was very good and food came warm and hot. They had a buffet spread as well as a buffet ala carte menu to choose from. Day trips planned together with the Hotel's 3rd party providers were very good as well. Well prepared and professional in terms of service standards and cleanliness and efficiency. Hotel (two-way) pick-up was efficient and effective and on-time. Kudos to the Hotel.

Stayed 7 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very central to everything! Room was small but everything there that you needed

Stayed 1 night in Jan 2020

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