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Overview of Pan Pacific Hanoi

Photo gallery

Featured image
Indoor pool
Terrace/patio
Private Kitchen
In-room safe, desk, blackout curtains, soundproofing

Pan Pacific Hanoi

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationTran Quoc Pagoda5 min walk
    Popular LocationQuan Thanh Temple11 min walk
    Popular LocationHang Dau Water Tower19 min walk
    AirportHanoi (HAN-Noi Bai Intl.)20 min drive

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Deluxe Room, 2 Single Beds

4.1/5 guest room rating
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Studio Suite, 1 King Bed

4.6/5 guest room rating
  • 40 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Club Room, 1 King Bed

4.8/5 guest room rating
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Room Lake View, 1 King Bed

4.8/5 guest room rating
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

4.7/5 guest room rating
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Pacific Club, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Single Beds

Premier Suite

  • Sleeps 3
  • 1 King Bed

About this area

Hanoi

Located in Hanoi's Ba Dinh neighbourhood, Pan Pacific Hanoi is in the city centre and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travellers looking to shop may want to visit Dong Xuan Market and Lotte Center Hanoi. Travelling with kids? Consider Train Street, or check out an event or a game at My Dinh National Stadium.
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Map
Popular Location

What's nearby

  • Tran Quoc Pagoda - 5 min walk
  • Quan Thanh Temple - 11 min walk
  • Cua Bac Church - 17 min walk
  • Presidential Palace - 19 min walk
  • Hang Dau Water Tower - 19 min walk

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 20 min drive

Restaurants

  • Where to eat
  • Pacifica – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • Ming – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Song Hong Bar – Lobby lounge offering international cuisine. Serves lunch and light fare daily.
  • Summit Lounge – Rooftop bar offering international cuisine. Open daily.

About this property

Pan Pacific Hanoi

Family-friendly Hanoi hotel in Ba Dinh, near Ho Chi Minh Mausoleum
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a coffee shop/café. All 273 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Pan Pacific Hanoi offers 273 forms of accommodation with a safe and free newspapers. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: USD 20 for adults and USD 10 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese

Business services

  • Conference centre (13143 square feet of space)
  • Meeting rooms 6

Outdoors

  • BBQ grill(s)
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 426 out of 790 reviews
5 - Excellent 54%
Rating 4 - Good. 276 out of 790 reviews
4 - Good 35%
Rating 3 - Okay. 59 out of 790 reviews
3 - Okay 7%
Rating 2 - Poor. 20 out of 790 reviews
2 - Poor 3%
Rating 1 - Terrible. 9 out of 790 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities
Write a review

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

5/5 Excellent

Stayed 1 night in Sep 2020

4/5 Good

Liked: Room comfort
No flavour
Nice hotel, but nothing exceptional. Hotel was empty (coronavirus) but no upgrade. Business lounge is poor, some customer are welcome at 17H some other have to wait up to 17H30. Regarding room and service everything is ok, but do not expect a nice commercial attention
Stayed 1 night in Mar 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this hotel and got a room with a view overlooking the West lake.
Stayed 3 nights in Feb 2020