4/5 Good
Philippe
11 Mar 2020
Liked: Room comfort
No flavour
Stayed 1 night in Mar 2020
Photo gallery
4.4/5 Excellent
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
Explore the area
Tran Quoc Pagoda5 min walk
Quan Thanh Temple11 min walk
Presidential Palace19 min walk
Hanoi (HAN-Noi Bai Intl.)20 min drive
Please select a valid check out date
Change Search
About this area
Hanoi
Located in Hanoi's Ba Dinh neighbourhood, Pan Pacific Hanoi is in the city centre and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travellers looking to shop may want to visit Dong Xuan Market and Lotte Center Hanoi. Travelling with kids? Consider Train Street, or check out an event or a game at My Dinh National Stadium.
What's nearby
- Tran Quoc Pagoda - 5 min walk
- Quan Thanh Temple - 11 min walk
- Presidential Palace - 19 min walk
- Dong Xuan Market - 2 min drive
- Ho Chi Minh Mausoleum - 4 min drive
Getting around
- Hanoi Long Bien Station - 2 min drive
- Hanoi (HAN-Noi Bai Intl.) - 20 min drive
Restaurants
- Where to eat
- Pacifica – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
- Ming – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
- Song Hong Bar – Lobby lounge offering international cuisine. Serves lunch and light fare daily.
- Summit Lounge – Rooftop bar offering international cuisine. Open daily.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Free self parking
- Free valet parking
- 24-hour return airport shuttle (surcharge)
- Airport shuttle on request
Food and drink
- Buffet breakfast available for a fee daily 6 AM–10 AM: USD 20 for adults and USD 10 for children
- 2 restaurants and 1 coffee shop/cafe
- 2 bars/lounges
- 24-hour room service
Things to do
- 24-hour fitness centre
- Full-service spa
- Indoor pool
- Shopping
Family friendly
- Babysitting/childcare (surcharge)
- Dry cleaning service
- Indoor pool
- Laundry facilities
- Rollaway/extra beds (surcharge)
- Snack bar/deli
- Soundproofed rooms
- Supervised childcare/activities (surcharge)
Conveniences
- ATM/banking services
- Ballroom
- Lift
- Free newspapers in reception
- Front-desk safe
- Library
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- Chinese
- English
- French
- Japanese
- Korean
- Vietnamese
Business services
- 6 meeting rooms
- Conference centre (13143 square feet of space)
Outdoors
- BBQ grill(s)
- Rooftop terrace
Spa
- 5 treatment rooms
- Body treatments
- Facials
- Massages
- Massage/treatment rooms
- Sauna
- Spa open daily
- Hot tub
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible parking
- Wheelchair accessible (may have limitations)
More
- Designated smoking areas
Room amenities
Bedroom
- Climate control (air conditioning)
- Blackout drapes/curtains
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Free toiletries
- Hairdryer
- Shower/bathtub combination
- Towels
Entertainment
- TV channels
- Flat-screen TV
Food and drink
- Free bottled water
More
- Connecting rooms available
- Desk
- Free newspapers
- Phone
- Safe
- Slippers
- Soundproofing
- Turndown service
Policies
Check-in
Check-in time starts at 2 PM
Late check-in subject to availability
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night.
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
- Airport shuttle fee: USD 75 per vehicle (one way)
- Rollaway bed fee: USD 50.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Hanoi Sofitel
Sofitel Hanoi
Accor Plaza Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi
Frequently asked questions
4.4
Excellent
4.5/5
Cleanliness
4.5/5
Staff & service
4.4/5
Amenities
4.3/5
Property conditions & facilities
4/5 Good
Yiu Kei Ken
Business traveller
8 Mar 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
4/5 Good
Rishi, Ahmedabad
Business traveller
17 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
5/5 Excellent
David
4 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
4/5 Good
Piyush
Travelled with family
30 Jan 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020