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Balcony
Balcony
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.8/5 Exceptional
622 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Laundry
  • Room service
  • Housekeeping

Map

Explore the area

Popular LocationDong Xuan Market6 min walk
Popular LocationHanoi Old Town Night Market6 min walk
Popular LocationHanoi Old City Gate8 min walk
AirportHanoi (HAN-Noi Bai Intl.)23 min drive

Choose dates to view prices

  • Deluxe Double or Twin Room

    5/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 3
    More detailsDeluxe Double or Twin Room
  • Family Room

    4.8/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 4
    More detailsFamily Room
  • Royal Suite, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsRoyal Suite, 1 King Bed
  • Executive Double Room

    4.8/5 guest room rating

    Room amenities

    • 22 sq m
    • Sleeps 2
    More detailsExecutive Double Room
  • Superior Twin Room

    4.8/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 2
    More detailsSuperior Twin Room
  • Superior Double Room, No Windows

    4.8/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 2
    More detailsSuperior Double Room, No Windows

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Hanoi

Located in Hanoi's Hoan Kiem neighbourhood, Serene Boutique Hotel & Spa is in the city centre and near a train station. St. Joseph's Cathedral and Ho Chi Minh Mausoleum are notable landmarks, and travellers looking to shop may want to visit Hanoi Old Town Night Market and Dong Xuan Market. Travelling with kids? Don't miss Train Street. Our guests appreciate the hotel's location for the sightseeing.

Visit our Hanoi travel guide
Map
Popular Location

What's nearby

  • Dong Xuan Market - 6 min walk
  • Hanoi Old Town Night Market - 6 min walk
  • Hanoi Old City Gate - 8 min walk
  • St. Joseph's Cathedral - 10 min walk
  • Thang Long Water Puppet Theatre - 11 min walk

Getting around

  • Hanoi Long Bien Station - 9 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

About this property

Serene Boutique Hotel & Spa

Family-friendly Hanoi hotel in Hoan Kiem, walk to Dong Xuan Market
Along with a full-service spa, this smoke-free hotel has massage/treatment rooms and 24-hour room service. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 46 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Serene Boutique Hotel & Spa offers 46 forms of air-conditioned accommodation with minibars and a safe. 32-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
24-hour return airport shuttle (surcharge)

Food and drink

24-hour room service

Things to do

Full-service spa

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
In-room childcare (surcharge)
Laundry facilities
Soundproofed rooms

Conveniences

ATM/banking services
Lift
Free newspapers in reception
Front-desk safe
Reception hall
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Turndown service

Languages spoken

English
Vietnamese

Spa

2 treatment rooms
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Massage - deep-tissue
Massage - hot stone
Massage - swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Spa open daily
Steam room

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Linens

Bathroom

Bathrobes
Bidet
Free toiletries
Hairdryer
Towels

Entertainment

32-inch flat-screen TV
TV channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

More

Desk
Electrical adapters/chargers
Free newspapers
Iron/ironing board (on request)
Local maps
Phone
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in between 2:00 PM and 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 6 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for VND 345000.0 per night.

Payment types at the property

JCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Rollaway bed fee: VND 345000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • Safety features at this property include a smoke detector, a security system, a first aid kit and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Frequently asked questions

Can I cancel my reservation for free at Serene Boutique Hotel & Spa and receive a full refund?
Yes, Serene Boutique Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Serene Boutique Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
Is Serene Boutique Hotel & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Serene Boutique Hotel & Spa?
Serene Boutique Hotel & Spa doesn't offer parking.
What time is check-in at this hotel?
Check-in is from 2:00 PM to 5:30 AM.
What time is check-out at this property?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of VND 410000 per vehicle applies.
Where is Serene Boutique Hotel & Spa located?
This family-friendly Hanoi hotel is located in the business district, within a 10-minute walk of Dong Xuan Market and Hanoi Old Town Night Market. Hoan Kiem Lake and St. Joseph's Cathedral are also within 15 minutes. Hanoi Long Bien Station is 9 minutes by foot and Hanoi Railway Station is 19 minutes.

Guest reviews

Overall score and ratings for Serene Boutique Hotel & Spa

4.8
Exceptional
5 - Excellent
504
4 - Good
101
3 - Okay
13
2 - Mediocre
1
1 - Poor
3
4.7
Cleanliness
4.9
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I am sorry my review was so late. I stayed there almost a year ago, but I still remember having a great time. The room interior was very pretty with flower assortment. The furniture was antique. The welcome snack and Lotus tea were so good. The breakfast Vietnamese buffet was very delicious. The lady at the front door was amazingly attentive. She helped me find a taxi company no to be overcharged. I definitely want to go back when visiting Vietnam. Thank you so much.

Stayed 1 night in Jul 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location very central.

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel highly recommend

Fantastic hotel highly recommend

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had been travelling and only stayed for night here at the end of my trip. I was after somewhere comfortable before my flight and this hotel didn't disappoint.

Stayed 1 night in Feb 2020