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Sheraton Hanoi Hotel

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Luxury
5.0 star property
8.8

Excellent

Tranquil elegance with spacious luxury

Perched near a tranquil area, this hotel boasts spacious floor plans and a serene atmosphere. Delight in the extraordinary lunch buffet and luxurious lounge experience, ensuring a memorable stay.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is S$178
includes taxes & fees
13 Jun - 14 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The check-in location differs from the property location; go to: [Club Lounge]

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 28 April 2026 to 31 October 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 35.31 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 12.5 for children
  • Airport shuttle fee: USD 120 per vehicle (return, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.31 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Free in-room WiFi has a 3-device limit
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Sheraton Hanoi Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 7:00 PM.

How much does it cost to stay at Sheraton Hanoi Hotel?

As of 20 May, 2026, prices found for a 1-night stay for 2 adults at Sheraton Hanoi Hotel on 13 Jun, 2026 start from S$178, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Hanoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Hanoi Hotel?

Self-parking is free at this property.

What time is check-in at Sheraton Hanoi Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Sheraton Hanoi Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Sheraton Hanoi Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Sheraton Hanoi Hotel located?

This family-friendly Hanoi hotel is located near the airport, within 3 mi (5 km) of Dong Xuan Market, Ho Chi Minh Mausoleum and Quan Chuong Gate. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

7.4

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 233 out of 438 reviews
Rating 8 - Good. 146 out of 438 reviews
Rating 6 - Okay. 40 out of 438 reviews
Rating 4 - Poor. 12 out of 438 reviews
Rating 2 - Terrible. 7 out of 438 reviews

Reviews

Verified

10/10 Excellent

Eugene

Beautiful location, nice facilities, and friendly staff.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities
Excellent service and amenities. Perfect location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
Nice lake setting
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Overall Stay

Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Sreekala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good Hotel for Business Travel and Meetings

20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and staff...not to mention club 17! This is why I continue to come back when in Hanoi
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sebastiaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 8 nights in Apr 2025
Verified

10/10 Excellent

Minh Hang

Liked: Cleanliness, amenities, property conditions & facilities
Great service! Great interior. Everyone is very professional & polite
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Fausta

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stuff and good food and accommodation
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice Hotel
Stayed 4 nights in May 2024
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotrl

Excellent hotel.lovely staff.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just lovely this hotel

Everything was amazing, the team took great care of me, I could not ask for a better stay
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Taku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room and staffs' hospitality are excellent. next time we will be staying longer.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top level hotel in Hanoi.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business hotel

Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
Stayed 3 nights in Mar 2022
Verified

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Naohiro

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Naohiro

Good
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Kirupamoorthy

Liked: Cleanliness
It’s not worth for the price they charge from the guest, particularly foods.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Mao Shung

Liked: Cleanliness, property conditions & facilities, room comfort
All good
Stayed 1 night in Jan 2025
Verified

8/10 Good

Hisako

Liked: Cleanliness, staff & service
It was ok only. Towels were hard.
Stayed 1 night in Nov 2022