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Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Select Comfort beds, minibar, in-room safe, desk

Guest reviews

4.2/5 Very Good
360 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationTran Quoc Pagoda6 min drive
Popular LocationHo Chi Minh Mausoleum9 min drive
Popular LocationHanoi Botanical Garden10 min drive
AirportHanoi (HAN-Noi Bai Intl.)19 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 37 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Single Beds, Non Smoking

    3.6/5 guest room rating

    Room amenities

    • 37 sq m
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds, Non Smoking
  • Grand Room, 1 King Bed

    4/5 guest room rating

    Room amenities

    • 37 sq m
    • Lake view
    • Sleeps 3
    More detailsGrand Room, 1 King Bed
  • Grand Room, 2 Single Beds

    5/5 guest room rating

    Room amenities

    • 37 sq m
    • Lake view
    • Sleeps 3
    More detailsGrand Room, 2 Single Beds
  • Club Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 37 sq m
    • City view
    • Sleeps 3
    More detailsClub Room, 1 King Bed, Non Smoking
  • Club Room, 1 Double Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 37 sq m
    • City view
    • Sleeps 3
    More detailsClub Room, 1 Double Bed, Non Smoking
  • Executive Suite, 1 Bedroom, Non Smoking

    Room amenities

    • 67 sq m
    • Lake view
    • Sleeps 3
    More detailsExecutive Suite, 1 Bedroom, Non Smoking
  • Club Suite, 1 Bedroom, Non Smoking (Ambassador)

    Room amenities

    • 112 sq m
    • Lake view
    • Sleeps 4
    More detailsClub Suite, 1 Bedroom, Non Smoking (Ambassador)
  • Presidential Suite, 1 King Bed, Non Smoking

    Room amenities

    • 123 sq m
    • City view
    • Sleeps 4
    More detailsPresidential Suite, 1 King Bed, Non Smoking
  • Club Suite, 1 King Bed, Non Smoking (Imperial)

    Room amenities

    • 176 sq m
    • Lake view
    • Sleeps 4
    More detailsClub Suite, 1 King Bed, Non Smoking (Imperial)

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Hanoi

Located in Hanoi, Sheraton Hanoi Hotel is in the city centre and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Ho Chi Minh Mausoleum and Hanoi Old City Gate. Travelling with kids? Consider Ho Tay Water Park, or check out an event or a game at My Dinh National Stadium. Spend some time exploring the area's activities, including golfing and outlet shopping.

Visit our Hanoi travel guide
Map
Popular Location

What's nearby

  • Tran Quoc Pagoda - 6 min drive
  • Ho Chi Minh Mausoleum - 9 min drive
  • Hanoi Botanical Garden - 10 min drive
  • Ho Chi Minh Museum - 11 min drive
  • One Pillar Pagoda - 12 min drive

Getting around

  • Hanoi Long Bien Station - 3 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 19 min drive

Restaurants

  • Where to eat
  • Oven D'or – Open daily. Reservations required. Kids' menu available.
  • Hemispheres – Garden-view steakhouse. Serves lunch and dinner daily. Reservations required.
  • De Javu – Bar offering international cuisine. Serves dinner and light fare daily.
  • Lobby Lounge – Open daily.

About this property

Sheraton Hanoi Hotel

Family-friendly Hanoi hotel in Quảng An with 2 restaurants
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 299 rooms boast fireplaces, and offer free WiFi and Select Comfort beds. 24-hour room service and minibars are standard, as are TVs with cable channels.
Sheraton Hanoi Hotel offers 299 forms of accommodation with fireplaces and minibars. Beds feature Select Comfort mattresses. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitisation guidelines of Global Cleanliness Council (Marriott)
Disinfectant is used to clean the property

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • Free in-room WiFi has a 3-device limit

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Parking height restrictions apply
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 25 for adults and USD 12.5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Designer shops
  • Fitness centre
  • Table football
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese
  • Korean
  • Vietnamese

Business services

  • 24-hour business centre
  • 10 meeting rooms
  • Computer station
  • Conference centre (14854 square feet of space)

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices in meeting rooms
  • Braille signage
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 37-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Fireplace
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

The check-in location differs from the property location; to check in, go to Club Lounge
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 4 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for USD 35.31 per night.
Cots (infant beds) are not available

Payment types at the property

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 25 for adults and USD 12.5 for children (approximately)
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35.31 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • This property uses wind energy. Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Guests are provided with hand sanitiser.
  • The property affirms that it follows sanitisation practices of Global Cleanliness Council (Marriott) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Couples wishing to share a room must provide proof of marriage
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Free in-room WiFi has a 3-device limit
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Frequently asked questions

Can I cancel my reservation for free at Sheraton Hanoi Hotel and receive a full refund?
Yes, Sheraton Hanoi Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Hanoi Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton Hanoi Hotel?
As of 14 Jul,2020, prices found for a 1-night stay for 2 adults at Sheraton Hanoi Hotel on 31 Jul,2020 start from SG$123, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 7:00 PM.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 120 per vehicle, roundtrip, applies.
Where is this hotel located?
This family-friendly Hanoi hotel is located near the airport, within 3 mi (5 km) of Ho Chi Minh Mausoleum, Dong Xuan Market and Hanoi Old City Gate. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for Sheraton Hanoi Hotel

4.2
Very Good
5 - Excellent
170
4 - Good
134
3 - Okay
38
2 - Mediocre
11
1 - Poor
7
4.5
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although slightly out of the city, it was a pleasant relief to be away from the noise and craziness of the bustling Hanoi streets. The hotel provided a comfortable haven and the staff were amazingly accommodating, so pleasant and couldnt do enough for us. The benefits of the Club Lounge were so worth it and made our whole stay so much more special. And we cannot thank a member of the Club Lounge staff enough for her help in locating some lost property.......truly amazing service, going above and beyond. Thank you for a wonderful stay

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love the lake view! The staff was very friendly and welcoming! I will definitely come again

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was great. It was definitely a 5-star hotel.

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good place and enjoyed the stay. Very friendly staff

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very beautiful property. We had a lake view which was amazing when the sun went down. The staff were extremely courteous and friendly.

Stayed 2 nights in Dec 2019