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Overview of Sheraton Hanoi Hotel

Photo gallery

Featured image
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Select Comfort beds, minibar, in-room safe, desk

Sheraton Hanoi Hotel

5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided

Explore the area

    Popular LocationQuan Thanh Temple3 min drive
    Popular LocationHo Tay Water Park5 min drive
    Popular LocationTran Quoc Pagoda7 min drive
    AirportHanoi (HAN-Noi Bai Intl.)19 min drive

Choose dates to view prices

Club Room, 1 King Bed, Non Smoking

5/5 guest room rating
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Room, 1 King Bed, Non Smoking

4/5 guest room rating
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Non Smoking (Imperial)

  • 176 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Single Beds, Non Smoking

5/5 guest room rating
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

Deluxe Room, 1 King Bed, Non Smoking

4.7/5 guest room rating
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking (Ambassador)

  • 112 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Single Beds, Non Smoking

3.6/5 guest room rating
  • 37 sq m
  • Sleeps 3
  • 2 Single Beds

Presidential Suite, 1 King Bed, Non Smoking

  • 123 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Club Room, 1 Double Bed, Non Smoking

5/5 guest room rating
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Executive Suite, 1 Bedroom, Non Smoking

  • 67 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed

About this area

Hanoi

Located in Hanoi, Sheraton Hanoi Hotel is in the city centre and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and St. Joseph's Cathedral. Travelling with kids? Consider Ho Tay Water Park, or check out an event or a game at My Dinh National Stadium. Spend some time exploring the area's activities, including outlet shopping and golfing.
Popular Location

What's nearby

  • Quan Thanh Temple - 3 min drive
  • Cua Bac Church - 3 min drive
  • Ho Tay Water Park - 5 min drive
  • West Lake Dragons - 5 min drive
  • Tran Quoc Pagoda - 7 min drive

Getting around

  • Hanoi Long Bien Station - 3 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 19 min drive

Restaurants

  • Where to eat
  • Oven D'or – Open daily. Reservations required. Kids' menu available.
  • Hemispheres – Garden-view steakhouse. Serves lunch and dinner daily. Reservations required.
  • De Javu – Bar offering international cuisine. Serves dinner and light fare daily.
  • Lobby Lounge – Open daily.

About this property

Sheraton Hanoi Hotel

Family-friendly Hanoi hotel in Quảng An with 2 restaurants
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 299 rooms boast fireplaces, and offer free WiFi and Select Comfort beds. 24-hour room service and minibars are standard, as are TVs with cable channels.
Sheraton Hanoi Hotel offers 299 forms of accommodation with fireplaces and minibars. Beds feature Select Comfort mattresses. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • Free in-room WiFi has a 3-device limit

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 25 for adults and USD 12.5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Designer shops
  • Fitness centre
  • Table football
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese
  • Korean
  • Vietnamese

Business services

  • 24-hour business centre
  • 10 meeting rooms
  • Computer station
  • Conference centre (14854 square feet of space)

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Braille signage
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 37-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Fireplace
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

The check-in location differs from the property location; to check in, go to Club Lounge
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 4 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for USD 35.31 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 25 for adults and USD 12.5 for children (approximately)
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35.31 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses wind energy
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Couples wishing to share a room must provide proof of marriage
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Free in-room WiFi has a 3-device limit
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at Sheraton Hanoi Hotel and receive a full refund?
Yes, Sheraton Hanoi Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Hanoi Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton Hanoi Hotel?
As of 15 Apr,2021, prices found for a 1-night stay for 2 adults at Sheraton Hanoi Hotel on 25 Apr,2021 start from SG$124, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sheraton Hanoi Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 7:00 PM.
Is Sheraton Hanoi Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sheraton Hanoi Hotel?
Self-parking is free at this property.
What time is check-in at Sheraton Hanoi Hotel?
Check-in is from 3:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Sheraton Hanoi Hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does Sheraton Hanoi Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of USD 120 per vehicle applies.
Where is Sheraton Hanoi Hotel located?
This family-friendly Hanoi hotel is located near the airport, within 3 mi (5 km) of Ho Chi Minh Mausoleum, Dong Xuan Market and Hanoi Old City Gate. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 3 mi (5 km).

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 174 out of 364 reviews
5 - Excellent 48%
Rating 4 - Good. 134 out of 364 reviews
4 - Good 37%
Rating 3 - Okay. 38 out of 364 reviews
3 - Okay 10%
Rating 2 - Poor. 11 out of 364 reviews
2 - Poor 3%
Rating 1 - Terrible. 7 out of 364 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The hotel is a little dated but the service was excellent. Rooms were clean and comfortable. I would stay again.
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although slightly out of the city, it was a pleasant relief to be away from the noise and craziness of the bustling Hanoi streets. The hotel provided a comfortable haven and the staff were amazingly accommodating, so pleasant and couldnt do enough for us. The benefits of the Club Lounge were so worth it and made our whole stay so much more special. And we cannot thank a member of the Club Lounge staff enough for her help in locating some lost property.......truly amazing service, going above and beyond. Thank you for a wonderful stay
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the lake view! The staff was very friendly and welcoming! I will definitely come again
Stayed 1 night in Feb 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great. It was definitely a 5-star hotel.
Stayed 1 night in Feb 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place and enjoyed the stay. Very friendly staff
Stayed 3 nights in Feb 2020

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