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Sheraton Hanoi Hotel

Photo gallery for Sheraton Hanoi Hotel

Exterior
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Select Comfort beds, minibar, in-room safe, desk
Select Comfort beds, minibar, in-room safe, desk
View from room

Overview of Sheraton Hanoi Hotel

Sheraton Hanoi Hotel

5.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000

Explore the area

  • Popular LocationQuan Thanh Temple3 min drive
  • Popular LocationTran Quoc Pagoda7 min drive
  • Popular LocationHo Tay Water Park9 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)19 min drive

Room options

About this area

Hanoi

Sheraton Hanoi Hotel is located in Tay Ho, a neighbourhood in Hanoi, and is near the airport and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Ho Chi Minh Mausoleum and Hanoi Old City Gate. Travelling with kids? Consider Ho Tay Water Park, or check out an event or a game at Hanoi Indoor Games Gymnasium. Spend some time exploring the area's activities, including outlet shopping and golfing.

What's nearby

  • Quan Thanh Temple - 3 min drive
  • Presidential Palace - 4 min drive
  • West Lake Dragons - 5 min drive
  • Tran Quoc Pagoda - 7 min drive
  • Ho Tay Water Park - 9 min drive

Getting around

  • Hanoi Long Bien Station - 3 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 19 min drive

About this property

Sheraton Hanoi Hotel

5-star luxury hotel located in Tay Ho
You can look forward to a round-trip airport shuttle, a poolside bar and a terrace at Sheraton Hanoi Hotel. Indulge in a body scrub, a hot stone massage and aromatherapy at Oasis Relaxation, the on-site spa. Enjoy international cuisine, garden views, and al fresco dining at the two on-site restaurants. Yoga classes and aerobics classes are offered at the health club; Sheraton Hanoi Hotel also has designer shops on site, a coffee shop/cafe and a garden. Free in-room WiFi is available to all guests, along with a playground and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), an outdoor tennis court and limo/town car service
  • Express check-out, coffee/tea in the lobby and tour/ticket information
  • Guest reviews say good things about the helpful staff and location
Room features
All 299 rooms boast comforts, such as 24-hour room service and fireplaces, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Select Comfort beds and rollaway/extra beds (surcharge)
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • 37-inch TVs with cable channels
  • Wardrobes/cupboards, recycling and coffee/tea makers

Languages

Chinese (Mandarin), English, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10 AM: USD 25 for adults and USD 12.5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Oven D'or
  • Hemispheres
  • De Javu
  • Lobby Lounge

Things to do

  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Designer shops
  • Fitness centre
  • Table football
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (14854 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Braille signage
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height electrical outlets in bathroom
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 37-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Fireplace
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; to check in, go to Club Lounge
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.31 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: USD 25 for adults and USD 12.5 for children (approximately)
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.31 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses wind energy
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Couples wishing to share a room must provide proof of marriage
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property
Free in-room WiFi has a 3-device limit
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Sheraton Hanoi Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 7:00 PM.

How much does it cost to stay at ?

As of 26 Nov,2022, prices found for a 1-night stay for 2 adults at on 17 Dec,2022 start from S$165.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Hanoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Hanoi Hotel?

Self-parking is free at this property.

What time is check-in at Sheraton Hanoi Hotel?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Sheraton Hanoi Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Sheraton Hanoi Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Sheraton Hanoi Hotel located?

This family-friendly Hanoi hotel is located near the airport, within 3 mi (5 km) of Dong Xuan Market, Ho Chi Minh Mausoleum and Hanoi Old City Gate. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 3 mi (5 km).

Overall score and ratings

8.6

Excellent

Rating 10 - Excellent. 185 out of 384 reviews" "
" "10 - Excellent 48%
Rating 8 - Good. 142 out of 384 reviews" "
" "8 - Good 37%
Rating 6 - Okay. 38 out of 384 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 12 out of 384 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 7 out of 384 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.4/10

Property conditions & facilities

7.5/10

Eco-friendliness

8/10 Good

Hisako
Travelled with family
Liked: Cleanliness, staff & service
It was ok only. Towels were hard.
Stayed 1 night in Nov 2022

10/10 Excellent

David, Arcadia
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top level hotel in Hanoi.
Stayed 1 night in Aug 2022

10/10 Excellent

Fausta
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stuff and good food and accommodation
Stayed 4 nights in Oct 2022

8/10 Good

Mandy
Stayed 6 nights in Aug 2022

8/10 Good

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2022

10/10 Excellent

Laurence
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022

10/10 Excellent

Dan
Stayed 5 nights in Apr 2022

8/10 Good

Thomas
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
Stayed 3 nights in Mar 2022

10/10 Excellent

Philip
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The hotel is a little dated but the service was excellent. Rooms were clean and comfortable. I would stay again.
Stayed 2 nights in Aug 2020