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Splendid Star Grand Hotel & Spa

Photo gallery for Splendid Star Grand Hotel & Spa

Junior Suite, 1 King Bed, Balcony, City View | Minibar, in-room safe, individually decorated, individually furnished
Family Suite, 2 Queen Beds, City View | View from room
Family Suite, 2 Queen Beds, City View | Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Suite, 1 Double 1 Single Bed and 1 Sofa, City View | Minibar, in-room safe, individually decorated, individually furnished

Overview of Splendid Star Grand Hotel & Spa

VIP Access

Splendid Star Grand Hotel & Spa

4.0 star property

9.0/10 Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available
  • Business services
Map
No. 14 Tho Xuong Lane, Au Trieu str, Hoan Kiem District, Hanoi, 8443

Explore the area

  • Popular LocationSt. Joseph's Cathedral1 min walk
  • Popular LocationHoan Kiem Lake7 min walk
  • Popular LocationHanoi Opera House15 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)46 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Hanoi

Located in Old Quarter neighbourhood, Splendid Star Grand Hotel & Spa is connected to a shopping centre. Red Moon Gallery and Vietnamese National Tuong Theatre are cultural highlights, and travellers looking to shop may want to visit Hang Da Market and Hang Gai Street. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Indoor Games Gymnasium or My Dinh Aquatics Centre.

What's nearby

  • St. Joseph's Cathedral - 1 min walk
  • Hang Gai Street - 5 min walk
  • Hoan Kiem Lake - 7 min walk
  • Ngoc Son Temple - 11 min walk
  • Hanoi Opera House - 15 min walk

Getting around

  • Hanoi Railway Station - 16 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 47 min drive

Restaurants

  • Mediterraneo - 2 min walk
  • Take Eat Easy Ice-cream & Cafe - 2 min walk
  • Little Vietnam - 2 min walk
  • Café Runam - 2 min walk
  • Co'm Pho - 2 min walk

About this property

Splendid Star Grand Hotel & Spa

4-star hotel located in Old Quarter
Located close to Hoan Kiem Lake, Splendid Star Grand Hotel & Spa provides a return airport shuttle, dry cleaning/laundry services and a bar. Treat yourself to a body treatment, a massage or a body wrap at the on-site spa. Free in-room WiFi is available to all guests, along with a business centre and babysitting.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and concierge services
  • A 24-hour front desk, tour/ticket information and a front desk safe
  • A lift, smoke-free property and luggage storage
  • Guest reviews say good things about the bar, helpful staff and location
Room features
All 28 individually furnished rooms include comforts, such as 24-hour room service and air conditioning, as well as thoughtful touches, such as separate sitting areas and dressing gowns. Guest reviews say good things about the comfortable, quiet rooms at the property.
Other amenities include:
  • Bathrooms with rainfall showers and bidets
  • LCD TVs with cable channels
  • Separate sitting areas, electric kettles and daily housekeeping

Languages

English, French, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured self parking on site (USD 300000 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 4 for adults and USD 3 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • BBQ grill(s)

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 350000.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: USD 4 for adults and USD 3 for children (approximately)
  • Airport shuttle fee: USD 18 per vehicle (one-way)
  • Secured self-parking fee: USD 300000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Grand Hotel Splendid
Splendid Star
Splendid Star Grand
Splendid Star Grand Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel Hanoi
Splendid Star Hotel
Star Grand Hotel
Star Hotel Splendid
Star Splendid Hotel
Splendid Star & Spa Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel & Spa Hotel
Splendid Star Grand Hotel & Spa Hanoi
Splendid Star Grand Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Splendid Star Grand Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 6 Feb,2023, prices found for a 1-night stay for 2 adults at on 26 Feb,2023 start from S$64.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Splendid Star Grand Hotel & Spa?

Self-parking is available for USD 300000 per day.

What time is check-in at Splendid Star Grand Hotel & Spa?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Splendid Star Grand Hotel & Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Splendid Star Grand Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 18 per vehicle applies.

Where is Splendid Star Grand Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 10-minute walk of Red Moon Gallery and Hoan Kiem Lake. St. Joseph's Cathedral and Ly Trieu Quoc Su Pagoda are also within 5 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 19 minutes.

Can I cancel my reservation for free at Splendid Star Grand Hotel & Spa and receive a full refund?

Yes, Splendid Star Grand Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Splendid Star Grand Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 475 out of 705 reviews" "
" "10 - Excellent 67%
Rating 8 - Good. 149 out of 705 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 48 out of 705 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 18 out of 705 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 15 out of 705 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Callie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Only issue would be that we didn’t get much sleep here as it was constantly noisy throughout the night/morning. Not sure if this was other guests or others but we had a couple of sleepless nights because of it. Otherwise hotel was nice

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer services and breakfast
Stayed 2 nights in Jan 2023

10/10 Excellent

Ang Wei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. The hotel is located at a convenient place to visit the local attractions
Stayed 4 nights in Jan 2023

4/10 Poor

Deanna

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at all "splendid". I believe the 5-star reviews were purchased. Photos are a complete misrepresentation. Instead of getting two rooms with balconies, bed boards, painted walls, and nice furniture (as the photos show), we got something equivalent to what you'd expect from a $10/night Southeast Asia youth hostel - leaking toilet, chipped mirrors, mold growing at baseboards, dusty linoleum tiles, flat single pillow per person, no bathroom amenities, no views (where is the cathedral?), and narrow dimly lit staircase. Plus I didn't feel safe with single key door locks that seem to lock when you turn the key but didn't. (Eventually it did with some cranking.) Our building was super old, and didn't look like what was advertised. I suspect they put us in the old "Splendid" hotel and told us it was the one we booked as another reviewer had experienced. At check in, I showed the front desk staff the printout of our 2-room reservation but they insisted that we only booked one room. Fortunately my Vietnamese speaking friend helped us get the second room we booked, but little did we know that we'd be given the marginal rooms rather than the ones you see in the photos. Apparently they also were "fully booked" so they could not "upgrade" us to the rooms I thought we booked. We stayed because our reservation was only for one night and we didn't want to deal with trying to get a refund. We enjoyed the neighborhood nonetheless, but we all dreaded going back to this hotel to sleep LOL

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shop restrants attractions. Nice buffet breakfast Very freindly staff with good english,Nice hotel. Tom was great he aranged a 10 day tour for us in the from Sapa to Danang. We were looked after like no where else we have been. We never worried about any thing . Tom did a fanastic job. I highly recomending this hotel for your travel needs(see Tom) .he gave us his phone number incase we needed to call him personly with any questions.We did call Tom he was at home and he answed our questions no problume. I relly cant say enough about the level of service we received from all the staff. Thank you all! Thanks Tom. Bryan & Lianna jones

10/10 Excellent

Alexander

Liked: Staff & service
Great staff!

10/10 Excellent

Shraddha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was super friendly and very helpful. The basic room was very small and congested, the view outside the window was backside of a street which was totally packed. There was only one plug point in the entire room. There were no toiletries provided. The wifi did not work good at all. It was very bad and kept getting disconnected every 1 minute. The suite was spacious and cleaner. The wifi was better here.

2/10 Terrible

Ling

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Buyer beware!!! Please read before booking… This hotel did not give us the room we booked and refused to give us our refund when we left. It appears they own the next door motel and the one across the street. This is how they tricked us: They used the Splendid Star Grand Hotel title to lure us to book their rooms on Expedia, and when we got to the hotel, they sent us to their motels next door and across the street, which are lowered star motels than their hotel listed. Rooms are not four star rated, nor do they look anything like the photos in which we booked. The hotel manager did not work with us to get the correct room we booked. They do not have any “Do Not Disturb” tags to hang on the door, and their staff went into our room without our permission. The rooms we got next door and across the street still used the old fashion keys for entry. We did not feel safe and ended up leaving. Expedia is just not what it used to be… They did not help us in any of this…. How could they allow their customers to be tricked???

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location and so convenient. I do wish the bathtub worked properly, but other than that everything was good.
Stayed 3 nights in Dec 2022

10/10 Excellent

CHUONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close Ha Noi center. I can walk easy around to see Ha Noi street. The hotel clean and friendly staff. Very good for the price. I will stop here next time.