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Photo gallery

Featured image
Outdoor pool
Terrace/patio
Terrace/patio
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.8 out of 5 Exceptional
440 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationHoan Kiem Lake3 min walk
Popular LocationSt. Joseph's Cathedral4 min walk
Popular LocationNgoc Son Temple7 min walk
AirportHanoi (HAN-Noi Bai Intl.)44 min drive
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  • Gem Suite Lake View

    5/5 guest room rating

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About this area

Hanoi

Located in Hanoi's Hoan Kiem neighbourhood, The Oriental Jade Hotel is in the city centre and near the airport. Hanoi Opera House and Thang Long Water Puppet Theatre are cultural highlights, and some of the area's notable landmarks include St. Joseph's Cathedral and Hanoi Old City Gate. Looking to enjoy an event or a match while in town? See what's going on at My Dinh National Stadium. Guests love the hotel's central location.
Visit our Hanoi travel guide
View in a map
Popular Location

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • St. Joseph's Cathedral - 4 min walk
  • Thang Long Water Puppet Theatre - 6 min walk
  • Ngoc Son Temple - 7 min walk
  • Hoa Lo Prison Museum - 12 min walk

Getting around

  • Hanoi Long Bien Station - 18 min walk
  • AirportHanoi (HAN-Noi Bai Intl.) - 44 min drive

About this property

The Oriental Jade Hotel

Luxury Hanoi hotel in Hoan Kiem, walk to Hoan Kiem Lake
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a poolside bar and coffee/tea in a common area. All 120 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Other amenities available to guests include minibars, room service (during limited hours) and rainfall showerheads.
The Oriental Jade Hotel offers 120 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. 43-inch Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:00 AM: VND 675700 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Vietnamese

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Massage - hot stone
  • Massage - Thai

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 43-inch flat-screen TV
  • TV channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 28 March 2020 to 25 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 928000.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: VND 675700 per person (approximately)
  • Airport shuttle fee: VND 580000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: VND 928000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 0106639879
Safety features at this property include carbon monoxide detector, a smoke detector and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Oriental Jade Hotel Hotel
The Oriental Jade Hotel Hanoi
The Oriental Jade Hotel Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at The Oriental Jade Hotel and receive a full refund?
Yes, The Oriental Jade Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Oriental Jade Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Oriental Jade Hotel?
As of 27 Oct,2020, prices found for a 1-night stay for 2 adults at The Oriental Jade Hotel on 28 Oct,2020 start from SG$59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Oriental Jade Hotel have a pool?
Yes, this property has an outdoor pool.
Is The Oriental Jade Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Oriental Jade Hotel?
The Oriental Jade Hotel doesn't offer parking.
What time is check-in at The Oriental Jade Hotel?
Check-in is from 2:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at The Oriental Jade Hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does The Oriental Jade Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of VND 580000 per vehicle, one-way, applies.
Where is The Oriental Jade Hotel located?
Located in Hoan Kiem, this luxury hotel is within a 5-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral. Thang Long Water Puppet Theatre and Hanoi Old City Gate are also within 15 minutes. Hanoi Long Bien Station is 18 minutes by foot and Hanoi Railway Station is 19 minutes.
4.8
Exceptional
5 - Excellent
365
4 - Good
61
3 - Okay
9
2 - Poor
2
1 - Terrible
3

4.8/5

Cleanliness

4.9/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

1/5 Terrible

Travelled with group
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund refusal
Informed them I could not stay due to the Corbinโ€™s virus and refused to issue me a refund months before I was due to stay there.
Stayed 2 nights in Jun 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated for access to nightlife but quiet enough for a bit of peace.
Stayed 3 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are incredibly welcoming, helpful and polite. The rooms are spacious, clean and comfortable, especially the beds and pillows. Breakfast buffet was extensive and delicious. I felt like I was home while starting here.
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean hotel in the heart of old quarter Hanoi. Fresh fruit and complimentary snacks in the room. Breakfast is amazing. Really enjoyed our stay. Staff is very friendly and helpful!
Stayed 1 night in Mar 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and stay.Beautiful hotel.Only things for improve is they didnโ€™t let Customer check in early.after long flight.we will coming back for sure.11.3.2020..ken.uk
Stayed 1 night in Mar 2020