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The West Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Hanoi Old Town Night Market

Choose dates to view prices

Photo gallery for The West Hotel & Spa

Reception
1 bedroom, minibar, desk, laptop workspace
Free daily buffet breakfast
Exterior
1 bedroom, minibar, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

1 bedroom, minibar, desk, laptop workspace

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

1 bedroom, minibar, desk, laptop workspace

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, minibar, desk, laptop workspace

Deluxe Room

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Room, 1 Bedroom, City View

1 bedroom, minibar, desk, laptop workspace

Deluxe Room, 1 Bedroom, City View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, minibar, desk, laptop workspace

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

1 bedroom, minibar, desk, laptop workspace

Junior Room, 1 King Bed, City View

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, minibar, desk, laptop workspace

Executive Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

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About the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 km
  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km
  • Hanoi Opera House - 15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪Toshi Restaurant - ‬2 min walk

About this property

The West Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks include:
  • Airport pick-up service (surcharge), luggage storage and a lift
  • Tour/ticket information, a front desk safe and a 24-hour front desk
  • Smoke-free property and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at The West Hotel & Spa offer comforts, such as fireplaces and laptop-friendly workspaces, as well as amenities, such as free WiFi and desk chairs.
Extra amenities include:
  • Heating and fans
  • Hydromassage showers, designer toiletries and hairdryers
  • 32-inch Smart TVs with digital channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in public areas
  • Lift (120 centimetre wide door)

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The West Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Checkout is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. St. Joseph's Cathedral of Hanoi and Hanoi Opera House are also within 1 mile (2 km). Hanoi Railway Station is 23 minutes by foot.

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The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 133 reviews
Rating 8 - Good. 35 out of 133 reviews
Rating 6 - Okay. 4 out of 133 reviews
Rating 4 - Poor. 5 out of 133 reviews
Rating 2 - Terrible. 3 out of 133 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

TAICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean room
Stayed 10 nights in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to the lake, the stores and the restaurants.
Stayed 2 nights in Mar 2025

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in Mar 2025

10/10 Excellent

oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, close to main attractions
Stayed 1 night in Jan 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service
They looked after us really well 👍
Stayed 3 nights in Mar 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in the heart of old town and walking distance to many tourist sites. Chloe at the front desk couldn’t have helped us more and Kai who was just learning also provided excellent service. I would stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff. Its very close to the Lake
Stayed 1 night in Jan 2025

6/10 Okay

Rod

Only issue was smell of sewrage in the dining area
Stayed 1 night in Mar 2025

8/10 Good

Toru

Liked: Cleanliness, staff & service, property conditions & facilities
Good location (Inside tourist area)
Stayed 2 nights in Nov 2024

10/10 Excellent

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

We enjoyed our stay very much. All the staff members were amazing. It is also a perfect location in Hanoi Old quarter. We recommend this hotel 100% !!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Haki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location amazing staff clean rooms, highly recommend
Stayed 1 night in Apr 2024

10/10 Excellent

hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
Stayed 1 night in Dec 2024

8/10 Good

John

Liked: Staff & service
Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.
Stayed 1 night in Dec 2024

10/10 Excellent

Liliane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.
Stayed 1 night in Nov 2024

8/10 Good

JOSÉ LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2025

8/10 Good

Oleksandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location! Fantastic complimentary breakfast. Lovely staff
Stayed 1 night in Jul 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
Stayed 2 nights in Sep 2024

4/10 Poor

deborah

Disliked: Cleanliness, staff & service, property conditions & facilities

Definitely not 4*

Fantastic location but shabby hotel with disinterested reception staff and minimal housekeeping. Would not return
Stayed 4 nights in Feb 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpfull and easy to talk to,great breakfast
Stayed 3 nights in Nov 2023

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend this hotel, everything is just perfect and we enjoy our stay, the staff are so friendly and helpful. Convenient location to everything.

10/10 Excellent

Tak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! You can also go around easily by walking
Stayed 1 night in Jul 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convient location
Stayed 2 nights in Jan 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but the doors were noisy because you had to slam it because of the alarm.
Stayed 1 night in Oct 2024