"Will never stay here again. We stay at mostly Hampton Inns for ball tournaments all over Canada and the US and most are great. Not this one! Our room was damp and reeked of mildew and mold. The carpet was wet the whole weekend, the beds and pillows were damp and gross. We all got sick after day 2. Disgusting. No room service, fresh towels, toilet paper or tissues for a 3 night stay. Had to call the front desk 3 times for towels, facecloths and toilet paper (once at 4am!) and was told come down to get them as nobody was working other than the front desk person. Asked why no room service or at least necessities replenished by day 3 and they told us they only do room service after 3 days so would be there once we check out AFTER the 3rd night! Ridiculous. My wife told the front desk we checked in on the Hilton app and had the digital keys and asked for physical ones as well and they said “you’ll be fine with the digital ones if you just use them”. The room was so dark it was like nothing I’ve ever seen at a hotel. 1 of the 2 elevators worked the whole time. Not a massive deal but just compounded all of the other problems. Just really, really disappointed in this property and stay and feel for what we paid, we did not get our money’s worth and could have had the same treatment at a cheap dive motel for much cheaper! Certainly not Hampton Inn & Suites level quality, that’s for sure."
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