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Reviews of Casa Esperanza

2.5 out of 5
Casa Esperanza
Calle 25. 572(Bajos) e/ G y H, El Vedado, Havana

Reviews

6.6
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

8.0/10

Cleanliness

5.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Hard to find and no english service
No service in english and they had a really hard problem finding my reservation. No frontdesk so in and out was controlled and complicated late at night with one set of keys. Place was hard to find with no signage.
Stayed 1 night in Aug 2019
Response from M on 5 Sept,2019
I'm sorry that you arrived late at night with a last minute booking and you had trouble finding Esperanza's homestay. If you are looking for a hotel with a front desk, perhaps you should book a hotel, not a homestay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ベダードのど真ん中！
立地は、ベダード地区のど真ん中という、とにかく便利な場所で、バス停もすぐ近くにあります。 宿主さんご夫妻は英語がほとんど話せないため、スペイン語でのコミュニケーションが必須です。 部屋は広く、設備面でも快適でした。 通常、朝食は5CUCですが、私自身は果物とジュースとコーヒーだけということで、価格交渉も可能でした。 夕方少し前に宿に到着したのですが、玄関の柵には鍵がついており、インターホンもなかったため、大声で呼び出しました。到着が早朝、深夜になる場合には、事前に連絡しておく必要があると思います。
Stayed 3 nights in Mar 2019
Response from Esperanza on 28 Mar,2019
Thanks a lot! Hope you had a great time in Cuba.

6/10 Okay

Verified traveller

Stayed 5 nights in Nov 2018
Response from B on 22 Nov,2018
Thanks for taking the time to write a review.