Living area

Reviews of La Reserva Vedado

4 out of 5
La Reserva Vedado
Calle 2 No. 508 e/21 y 23 Vedado, Havana

Reviews

9.4

Exceptional

Rating 10 - Excellent. 55 out of 70 reviews" "
Rating 8 - Good. 9 out of 70 reviews" "
Rating 6 - Okay. 4 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

cheryl

Travelled with family
This property was amazing. Pretty, great food with wonderful and helpful staff. Bed was very comfortable. I would recommend this property if you would like a more upscale place to stay in Havana. But it is not in Old Havana. in my opinion there are nicer places in New Havana then what you will find in Old Havana.
Stayed 1 night in Feb 2024
Response from La Reserva Vedado on 12 Feb,2024
Thank you Cheryl for your comments about our place! We are very glad that you had a nice stay at La Reserva Vedado! Hoping to receive you again soon!Warm grettings!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, lovely people
Stayed 3 nights in Dec 2023
Response from La Reserva Vedado on 29 Dec,2023
Thank you James for your rate and your kind and lovely comment! Happy New Year!

10/10 Excellent

ilke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great team. Thank you! We will definitely be back! ✨🩵
Stayed 3 nights in Sep 2023
Response from La Reserva Vedado on 26 Sept,2023
Ilke, thank you for your rating and beautiful comment about the hotel and the team! For us was a pleasure to receive you and your lovely family at La Reserva!

10/10 Excellent

marcia nadine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean food excellent stay best but most importantly the bed súper confortable Im very picky you feel like home also very safe I give 10 star
Stayed 1 night in Sep 2023
Response from La Reserva Vedado on 19 Sept,2023
Thank you Marcia! We are happy that you had a pleasant stay! Looking forward to welcome you back at La Reserva Vedado!

10/10 Excellent

Kade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Reserva is one of the best places i have stayed at abroad. I recommend anyone to book a room there. It's conveniently located and safe. Most importantly, gorgeous and serene. Staff goes above and beyond to ensure your stay is memorable. Much appreciations for Johns. He provided great insights on places to go and each of them were experiences to write about.
Response from La Reserva Vedado Hotel on 13 Sept,2023
Thank you Kade for your very lovely comment about our hotel!! We really appreciate it!! We are very happy that you enjoyed your stay at La Reserva!! A warm  greeting from our team!!

10/10 Excellent

Timo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is great, small but very nice. Nice bar, great food at restaurant, friendly staff, very tropical foliage. Central location
Stayed 3 nights in Apr 2023
Response from Camila Yero on 3 May,2023
Thank you Timo! We are thrilled to hear about your feedback. It was great to have you here even for a few days! We'll be waiting for your return.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean with nice decor and a great restaurant on site
Response from Camila Yero on 13 Jan,2023
Thank you Melissa for your kind and lovely comment!

10/10 Excellent

Cecilia, Beverly Hills

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check was a breeze. I give a 5 Star rating to the staff and cleaned of the hotel. Hopefully we will one day return to Cuba, if we do, we will stay there again.
Stayed 6 nights in Dec 2022
Response from Camila Yero on 11 Jan,2023
Thank you Cecilia, thank you very much for the rating and your nice words. La Reserva Vedado is looking foward to welcome you back!

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

lisa

Liked: Cleanliness, amenities, property conditions & facilities
The hostel was beautiful and the staff friendly and very accommodating.
Stayed 1 night in Oct 2022
Response from Camila Yero on 11 Jan,2023
Thanks Lisa! We are very happy that you enjoyed our hotel and that we were able to offer you a service that lived up to your expectations!

10/10 Excellent

Ermestp

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, excellent customer service. Amazing place to stay
Stayed 1 night in Oct 2022
Response from Camila Yero on 11 Jan,2023
Ermestp thank you for your comment and for your positive feedback!A warm greeting from the team to you!

10/10 Excellent

Max, Katy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place, warm and attentive staff, nice location
Stayed 5 nights in Sep 2022
Response from Camila Yero on 11 Jan,2023
We are happy that you had a pleasant stay and that you enjoyed the best of our place: definitely the human and professional quality of our staff.

10/10 Excellent

Ermestp

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Camila Yero on 11 Jan,2023
Thanks a lot Ermestp and see you soon again!

10/10 Excellent

Alejandra

Stayed 1 night in Jun 2022
Response from La Reserva team on 14 Jul,2022
Hi Alejandra, Thank you for your review. We are glad that you enjoyed your stay at La Reserva. All the best,

6/10 Okay

Maria

Liked: Cleanliness, room comfort
Nice hotel but not great for 1st time tourists.
Nice hotel, styled well with spacious rooms in a quiet neighbourhood. However, it seems a overpriced in comparison to other places we stayed all over Cuba for the same upmarket standard. The main issue for us was the location, it is so far out which we didn't realise on booking and is 20mins in a taxi to the old town, or just over a 1hr walk. If it's your 1st time in Havana then I would advise that you stay in the old town area, as there are better value high end boutique hotels (mr&mrs smith) and avoid costly taxis back and to. If there are other places in Vedado you plan to visit like fabrique des arts, then maybe this place is convenient for you. I would say service was OK, but often when we needed tips it was the manager who had them but she wasn't always there. Also, only the manager spoke English and we unfortunately do not speak Spanish, so there was a language barrier with other staff. It also seems like they are taking a large cut in service e.g. we asked for a tour in a classic car and were quoted $250 for a 3hr guided tour. We went into the old town in front of hotel inglaterre and cars are lined up for you to choose from and we only paid $30 for a guided tour ($55 for 2 hrs). The cash exchange they offered for gbp was the worse we had 90cup vs 120 we got elsewhere. Also they were unable to book collectivo taxis for us which was odd. Wifi also not the best. Late checkout was nice though. Hummingbirds in the garden were also beautiful. Breakfast was hit and miss.
Stayed 2 nights in Apr 2022

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautifully restored, the staff are fantastic overall a great stay!
Stayed 3 nights in Feb 2022
Response from Camila Yero on 16 Feb,2022
Thank you very much dear Thomas, we are very happy that you enjoyed your stay. The staff sends all the best to you! Best regards,

10/10 Excellent

Lesley

Stayed 2 nights in Feb 2022
Response from Camila Yero on 14 Feb,2022
Thank you so much Leslie, we really appreciate it! Thank you for such a high rating, we hope your stay was so meaningful. And we also hope to see you soon at La Reserva Vedado.

10/10 Excellent

JOSEPH

Business traveller
Liked: Cleanliness, room comfort
Très confortable et tranquille. Le restaurant de l'établissement offre des repas de grande qualité.
Stayed 2 nights in Oct 2021
Response from La Reserva Vedado Manager on 9 Oct,2021
Merci beaucoup pour vos commentaires. C'est un plaisir pour nous de savoir que vous avez passé un agréable séjour. Nous vous attendons bientôt!

10/10 Excellent

Kate, London

Liked: Cleanliness, amenities, property conditions & facilities
Gerardo y todo su equipo hicieron un excelente trabajo. Volveremos pronto.
Stayed 1 night in Dec 2020
Response from Camila Yero on 10 Dec,2020
Muchas gracias Kate, Fue un placer tenerte aquí, breve pero fantástico! Estamos iniciando contigo nuestro regreso como hotel en la "nueva normalidad" y es un festejo para todos nosotros. Te deseamos lo mejor y las puertas de La Reserva están gran abiertas para ti ;-) Saludos de Gerardo y todo el equipo

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
The place is beautiful and the staffs are super friendly. The only thing was that we had to battle against mosquitos at night cuz there were so many.
Stayed 1 night in Feb 2020
Response from Camila Yero on 5 Mar,2020
Hello dear guest, Thank you for such a nice headline and thank you also for pointing out the things you loved most about La Reserva! Having such a beautiful garden in the Caribbean tropics means accepting biodiversity. We have planted, in our patio, plants that work as natural repellents against mosquitoes. Hopefully they will soon make the planned barrier. However,mosquitoes only disturb at nightfall, so an organic mosquito repellent should be sufficient enough to allow our guests to enjoy the garden without discomfort.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room character was exceptional. All staff were welcoming. Extremely relaxed atmosphere. A little out of the centre - but we love walking so for us - a perfect location.
Stayed 3 nights in Oct 2019
Response from Camila and La Reserva Vedado team on 31 Oct,2019
We very much appreciate your feedback which highlights the important points we are trying to promote in our hotel: the design, the atmosphere and the quality of treatment and service of our staff. Great that you loved the neighborhood as well! If we manage to make you feel exceptional, then we have reached our goal today!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Excellent all around. Staff to accommodations were top notch. We will be back and will recommend it to all of our friends and family
Stayed 5 nights in Oct 2019
Response from Camila and La Reserva Vedado team on 31 Oct,2019
Thank you very much Alex for your very positive review of our hotel and our team. It was a real pleasure to have you here and don't doubt that we will continue to make La Reserva Vedado the place where you will always want to come back and send all your friends and family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from La Reserva Vedado Staff on 14 Jul,2019
Thank you for the high score, we will continue to be motivated doing the work we like.

10/10 Excellent

Tihana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Camila on 8 Jul,2019
Thanks a lot Tihana, all the staff send you a big hello!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reserva Vedado Cuba
Great experience at the reserva Vedado. Great customer service led By Jay and team. Excellent breakfast, great recommendations. They really took great care of us. Hotel was great as well. Thanks Omar
Stayed 3 nights in Apr 2019
Response from Camila on 17 May,2019
Thanks to you, Omar, it is indeed a pleasure for us to welcome our guests and make them live an unforgettable experience during their trip. We enjoy recommending the best places we know to visit and discover the highlights of our country. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecture of the property and size of the rooms!
Stayed 3 nights in Apr 2019
Response from Camila on 4 May,2019
Thanks, it was a pleasure having you here!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserva Vedado is the outstanding result of a creative reconstruction of two stately homes in Vedado. The staff is extremely helpful and friendly, Javier the concierge did an amazing job, with great attitude and willingness to provide top service. The rooms are very comfortable and tastefully decorated. AC and bathrooms all work fine. Great bar and breakfast.
Stayed 1 night in Apr 2019
Response from Camila on 25 Apr,2019
It is always a pleasure to read such complimentary comments about the work we do and the care we have put into the decoration of the hotel and the design of our accommodation service. We hope that within the memory of your holidays La Reserva will continue to have a special place. Thank you very much and regards.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but quite over priced.
Very nice place, but not worth the price. MANY bed and breakfasts in Havana and Cuba. We stayed at places 1/4 the price nearby that were just as nice. Only worth it compared to hotels, but that isn't how Cuba should be seen.
Stayed 1 night in Mar 2019
Response from The team of La Reserva on 27 Mar,2019
Hi Kathleen, thanks for your comment as the quality of our place is a good point for you. We agree that Havana and Cuba have many wonderful places and you don't need much for make your holydays a meaningful experience. We take well note of your opinion. Kind regards

10/10 Excellent

Cheryl, Ottawa Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful restored building with gorgeous garden area which makes for a wonderful respite from heat and noise of streets of Havana. Thoughtful notes everywhere in terms of design - hummingbird amid the flowers, a gecko and birds singing, something we missed when staying in old Havana. Exceptional reception from our hosts. Only drawback might be distance from main sites and limited kitchen. Extremely friendly and helpful staff.
Stayed 2 nights in Mar 2019
Response from The team of La Reserva on 27 Mar,2019
Thank you very much Cheryl for your comment that has made us very happy because we remember well your stay and the flattery that you gave us about hummingbirds. They come and go but if we take care of their ecosystem we will be able to live in harmony with everyone, We are indeed very proud of our team and our garden You're welcome if you ever want to visit us again. You will not be disappointed. We have a project for our kitchen!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
nice bed and breakfast essentially. rooms lacked a coffee/tea maker. They charge for coffee. breakfast would be ok if they knew how to cook an egg, or grill bacon!
Stayed 3 nights in Jan 2019
Response from Susie on 6 Feb,2019
We do not mention on our site that there is a coffee/tea maker in the rooms, anyway, thank you for your recommendations, we will take them into consideration!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Beautifully remodeled mansion right outside of Havana Vieja with outstanding service and amenities, including wifi which can be a challenge at particularities in Cuba
Stayed 2 nights in Jan 2019
Response from Susie on 25 Jan,2019
Thank you very much for your comment. It is very nice to know that you had a nice stay at our house. We hope to welcome you again!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late in the evening to La Reserva and was warmly greeted. I'd had a long day of travel and was a bit out of sorts. I asked the man about the place if it was possible to have a cocktail at the bar in the stellar garden and he immediatlely provided a delicious cocktail. I glanced to my right as was surprised to see a box of cigars on the bar, for sale. After lighting a cigar and sitting down to enjoy the midnight hour in the garden, all was right with the world. My room was nice with a walk in shower and great towels. The provided wifi was especially nice because I didn't need to find the ETESCA access cards. A stellar breakfast was a great way to start the day. I felt incredibly safe at La Reserva, as I did everywere in Cuba...at all hours of the day, even when walking at night through the Havana. They helped me arrange a taxi to the bus station when my stay was over. I'll always stay at La Reserva upon arriving in Cuba. I highly recommend a few days here Thanks to you all for making my stay so comfortable.
Stayed 2 nights in Jan 2019
Response from Susie on 19 Jan,2019
Thank you very much for taking the time to write this inspiring comment. Its more than pleasent and comforting for us to hear you spent a wonderful time in our house. I look forward to welcoming you again if you come back to Havana!! Greetings from all the staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lovely garderns and accomadation I highly reccomend it!
Stayed 1 night in Dec 2018
Response from Susie on 5 Jan,2019
Thank you very much for sharing your experience in our home with future guests and for recommending us. We look forward to welcoming you again on your next visit to the Island!!

10/10 Excellent

NB, Atl, GA, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with fun, friendly, and helpful staff. Intetnet service could have been a little better but it was AWESOME and i would stay there again for sure.
Stayed 1 night in Dec 2018
Response from Susie on 28 Dec,2018
Thank you very much for your feedback, we are glad to know that you spent some very nice days in our hotel. We look forward to welcoming you on your next visit to Havana!!

8/10 Good

Debra, San Jose, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was charming. An old private home restored and converted into a boutique hotel. The staff was very nice and accommodating. Breakfast was delicious.
Stayed 3 nights in Nov 2018
Response from Susie on 21 Nov,2018
Thank you very much Debra for your nice comment!! We are glad to know that you felt well in your stay in our house. It was a pleasure for us to meet you. We hope to see you again on your return to the island!!

10/10 Excellent

Petra, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is seriously top class accomodation with staff that you will fall in love with! Their attention to your needs and comforts are second to none. If you are looking for an outstanding relaxing time in Cuba with all the fine details of five star accomodation this is the place you need to stay at. Every single staff member is gorgeous and helpful and friendly so be kind back because you are going to be treated like a star there
Stayed 1 night in Nov 2018
Response from Susie on 21 Nov,2018
Thank you very much Petra for your nice comment. Your words are comforting for us as we work hard every day to leave in the memory of our customers nice memories of their days in Havana. I am very happy that you spent some very nice days with us! I hope youll come back and recommend us to your friends!! A hug from the whole team

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018

10/10 Excellent

Rachel, Grand Rapids, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am so glad we chose this hotel, I don't have one complaint, not one thing I would change. This place was amazing, the room was beautiful, and the people were so friendly.
Stayed 3 nights in Sep 2018
Response from Susie on 21 Sept,2018
Thank you very much!! We are very glad to know you enjoyed your stay with us. We work with passion so it is always comforting to know that the guests feel comfortable in our house. We hope to see you on your next visit to the island. Best regards

10/10 Excellent

Verified traveller

Great option, centrally located.
Friendly hosts and clean, comfortable room.
Stayed 1 night in Sep 2018
Response from La Reserva team on 18 Sept,2018
Thanks, we are glad to know that you had a pleasant stay in our house!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from La Reserva team on 13 Sept,2018
Many Thanks!!

10/10 Excellent

T, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful oasis in Havan
We are so glad we chose Reserva vedado as our hotel in Havana. The hotel is a peaceful oasis. Everything is serene, calm and spotless. Every single person working there was wonderful, helpful and attentive. They have multiple other properties across Cuba and we plan on staying with them again when we plan our next trip.
Stayed 4 nights in Jun 2018
Response from La Reserva team on 18 Sept,2018
Thank you very much for taking your time to write this nice review! We are very happy to know that you enjoyed your stay at our house. I hope you come back and recommend us to your friends!! Our best regards

10/10 Excellent

Gary&Helen, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This small hotel is a tranquil garden oasis in a suberbly renovated villa, with friendly and helpful staff and modern facilities. Importantly, the room aircon and bathroom facilities were great and wifi worked for at least half the day! A ten dollar taxi ride advisable to the historic centre of Havana, but easy walking to various other sites. We would recommend it to our most discerning friends.
Stayed 4 nights in Jun 2018

10/10 Excellent

CC, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this spot! Super cool and chic, but relaxed vibe in a great neighborhood. Loved staying in a restored mansion, such a better experience than a hotel. The staff was so kind and spoke English very well. The garden was so beautiful, I loved having breakfast there and a pre-dinner mojito. There are restaurants in walking distance, plus it is close to FAC. Truly unique...loved the common areas, artwork, spacious room, high ceilings... The new fancy hotels do not capture the spirit of Havana. The old ones are quite outdated and a bit sad, La Reserva makes the perfect mix. Stay here if you are a lover of a boutique, intimate experience in a local area outside of the main tourist hub.
Stayed 3 nights in May 2018
Response from Simon on 29 May,2018
Thank you very much for your nice report. We are very glad that you enjoyed your stay at La Reserva and your hollidays in Havana. Send us your friends !! Best Wishes, Simon

10/10 Excellent

Richard, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently completely rebuilt, and tastefully decorated - we felt as if we were stepping back into the 1950's - but with the exclusiveness and richness of a private residence, in Vidado, a neighborhood in transformation- quiet and about 10-12 minutes taxi ride to Old Havana- but walking distance to several restaurants, or walk the elegant Paseo boulevard to the Malecon, and watch the sea from a cafe. Staff are young, attractive, and eager to please. They enthusiastically ask for feedback on how to make the experience even better. Breakfast is wonderful. Excellent Cuban coffee or teas, eggs and fresh tomatoes, fresh fruit and yogurt with honey. Internet is slow and intermittent at times, but far superior to the experience others have told us about- with little or no internet at their hotels, whatsoever.
Stayed 3 nights in May 2018
Response from Simon on 10 May,2018
Hi Richard, thank you very much for your nice message. It's very helpfull for us. We hope to see you back at La Reserva in your next Cuban trip ! Best Wishes

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay in Havana
Amazing place! The staff was so nice and helpful there. The rooms were clean and comfortable and the included breakfast was delicious.
Stayed 1 night in Mar 2018
Response from Simon on 20 Mar,2018
Hi Ryan, Thank you very much for your nice message. We are very happy that you enjoyed your stay in La Reserva. We hope that you will come back to stay with us in your next trip to Cuba. Send us your friends ! Best,

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true treasure
A beautifil garden invites to eat, drink or just relax, one can see the passion on how the team ensures that you to have a memorable stay.
Stayed 1 night in Nov 2023
Response from La Reserva Vedado on 18 Nov,2023
Thank you so much for your comments about La Reserva and our team!! We were glad to received you both! Warm greetings from the staff!

4/10 Poor

Arshad

Stayed 3 nights in May 2023

10/10 Excellent

Günter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
empfehlenswert
Stayed 2 nights in Mar 2023
Response from Camila Yero on 29 Mar,2023
Thanks Günter! Best Regards!

10/10 Excellent

Ditte

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Camila Yero on 11 Jan,2023
Our most grateful greetings for this high rating!Happy 2023!!

10/10 Excellent

Sandrine

Liked: Cleanliness, room comfort
Fabuleux
Parfait ! Tout était parfait .
Stayed 2 nights in Jun 2022
Response from Simon on 7 Jul,2022
Bonjour Sandrine, Merci beaucoup ! Nous sommes ravis que votre séjour à La Reserva vous ait plu. Je passe votre message à toute l'équipe. Meilleures salutations