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"The sink wouldn’t drain and the shower flooded the bathroom. Breakfast included a styrofoam container with cold sandwiches and curdled yogurt. Roughly half of the igloos were damaged and held together with duct tape. "

"Our stay at Sense Fuji was nothing short of exceptional. From the moment we arrived, the team delivered a level of hospitality that truly set this experience apart. We were warmly welcomed with drinks before being transported by golf cart to our private glamping site—an incredible setup at the base of Mount Fuji, with stunning views to wake up to while enjoying your morning coffee. Every detail was thoughtfully curated. The provided pajamas and slippers added a luxurious touch, and the hot tub and sauna were perfectly prepared for a relaxing evening upon arrival. It felt like a seamless blend of nature and comfort. In the morning, we were treated to a beautifully prepared traditional breakfast delivered right to our cabin—an unforgettable way to start the day. The staff throughout our stay were phenomenal—genuinely kind, attentive, and always going above and beyond. What truly solidified this as a standout experience was their extraordinary service after checkout. In the rush to our next destination, I accidentally left behind my bag containing my passport and wallet. After contacting the hotel, the team went out of their way to personally deliver my belongings to our next location. That level of care, honesty and dedication is incredibly rare and deeply appreciated. I cannot recommend Sense Fuji enough. If you’re visiting Mount Fuji—or Japan in general—this is an absolute must-stay"

"Very helpful staff. fun experience"

"Great stay. I enjoyed the traditional Ryokan style room. The hotel has 2 onsen baths which stayed open late into the night."

"Good spa. Room is typical small size . "

"Great for families ! Would come again !"

"Just wish we were offered a better view!"

"Clean room near Kofu Station with Washer and Dryer on first floor. Very convenient. "

"Amazing room, service, course dinner!"