Heidelberg Holiday Rentals

"Good breakfast "

"Everything was great"

"Nice room. Good bar and breakfast area."

"47 minutes before our arrival, I received a call from a woman claiming to be a manager from Etage. I booked 2 rooms and she stated that she could only provide one of the rooms that they were "sold out". I booked the rooms via Expedia on January 31. I asked why the call the day of arrival. She stated, you booked through a site other than Etage and they are sold out. She became very hostile and when I told her she was being hostile she accused me of being hostile. I told her it was unacceptable getting a call just before check in letting me know they were sold out and they shouldn't offer there rooms on other sites if they don't want bookings on other sites. She once again stated I should not have booked on Expedia.. She kept getting louder shouting we are sold out and I informed her she needed to find my room. She said okay and hung up. I called back and asked if she found my room and she said yes and housekeeping was cleaning it now. While at the hotel there was a constant stench of marijuana, cigarette smoke and other foul smells. Which really takes away of the beauty of the rooms. Also, we never felt safe because of many shady characters hanging out by the hotel. I spoke with the general manager about the call and people hanging around the hotel. He did state the call was unacceptable and he had no control over the crowds around the hotel, mainly because of the bus stop next to the hotel. Definitely will not stay here again."

"Amazing stay ! Staff is super helpful and friendly. Free breakfast a dinner & drinks . Popcorn and soda any time. Rooms are clean and tidy ! We traveled with two kiddos and all was perfect "

"No bath wash in dispenser in shower"

"Friendly and helpful staff, the bar kitchen was open till late for a quick bite Shuttle service was great"

"Everything was how it should be. The staff is extremely friendly and helpful!"

"Good"