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Reviews of Holiday Inn Express Hotel & Suites Bethlehem, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Bethlehem, an IHG Hotel
2201 Cherry Lane, Hellertown, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to highway so convenient but noisy.
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shalika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Linette

Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean and comfy..
Stayed 1 night in Mar 2024

10/10 Excellent

HOME

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location! We stayed there to see Brit Floyd at the casino - it was awesome! Breakfast was delicious and the entire hotel was immaculate. THe hotel and hot tub were sooooo relaxing!
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
This was a very nice hotel and proximity to highway was great.
Stayed 1 night in Mar 2024

8/10 Good

Handy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been nice to have an exhaust fan in the bathroom.
Stayed 1 night in Mar 2024

10/10 Excellent

Misa, cherry hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff both at front desk and dining area. Always the correct number of towels for the number of guests.
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didn't like was how small the sink faucet was. It was really hard to wash hands.
Stayed 4 nights in Feb 2024

10/10 Excellent

Joseph

Stayed 2 nights in Feb 2024

6/10 Okay

ralph

Disliked: Staff & service, amenities, property conditions & facilities
The breakfast was horrible. The place outdated
Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well laid out. Breakfast was good. It was quiet, the bed was comfortable and the pillows were awesome with a choice between soft and firm!
Stayed 1 night in Jan 2024

8/10 Good

Samson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at the quality of this hotel compared to other Holiday Inn Express hotel at which we have stayed. It was extremely clean and well-kept. We selected it because of it's convenient location to Bethlehem events in the area. We will use it again when visiting.
Stayed 1 night in Jan 2024

8/10 Good

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was supposed to land in New Haven CT the day after Christmas, but was diverted to Allentown due to weather. In a rush, I looked up a Holiday Inn, and booked it through Expedia. I learned right after booking that the Holiday Inn was 20 minutes from the airport, and I was able to find a Holiday Inn 5 minutes away. After a long and exhausting day of very bad travel, I tried to contact the Holiday Inn on Cherry Lane for a refund, and confirmed that we booked with another Holiday Inn, closer to the airport. We needed to be close to the airport in case they gave us a flight the next morning to New Haven (which they didn't). The airline basically stranded us 4 hours from our final destination, and while that's not Holiday Inn's fault, you think the hotel that I booked too far away would understand and refund our booking, especially since we ended up staying at another Holiday Inn, but closer to the airport. Through Expedia, this Holiday Inn has refused to refund me my money, even though I tried to cancel the reservation just 20 minutes after it was made.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 2 nights in Jan 2024

4/10 Poor

Steven

Stayed 1 night in Jan 2024

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were staying there to celebrate the new year at the casino.
Stayed 1 night in Dec 2023

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, just some better breakfast option would be nice
Stayed 2 nights in Dec 2023

10/10 Excellent

JIAN

Stayed 1 night in Dec 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mary Beth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, we were assigned a room that faced the interstate yet after an inquiry about overnight noise, the staff member kindly offered (and without prompting) to change our room assignment to the other side of the building. Attentive and proactive customer service!
Stayed 1 night in Dec 2023

10/10 Excellent

Nalin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good experience
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Dec 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful at check in.
Stayed 1 night in Dec 2023

8/10 Good

Jennifer, Elkton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in Lobby was clean, room was clean and beds comfortable. Room was a bit noisy from traffic outside. Breakfast area was not clean, out of a lot of items. It was 8:00 so there was still plenty of time for people to come. Only saw young lady once as she replenished forks, spoons, plates but never the food. Another couple had to ask her to clean a table and she did just that- cleaned one table. Good place to stay but may need to pay to eat somewhere else.
Stayed 1 night in Nov 2023

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was to our liking
Stayed 3 nights in Dec 2023

8/10 Good

Luann

Liked: Staff & service, property conditions & facilities
Easy access to down town
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great stay! Would definitely stay here again next time I'm in the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023

6/10 Okay

Christopher

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Gordon

Stayed 2 nights in Nov 2023

8/10 Good

Debra

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access off the interstate and very clean and staffwas very friendly and helpful
Stayed 3 nights in Nov 2023

2/10 Terrible

Melissa

Stayed 2 nights in Nov 2023
Response from Ken Nerger on 23 Nov,2023
Good Evening Melissa, Thank you for taking the time to share your feedback regarding your reccent stay with us. I am sorry to hear of your experience and understand your frustration regarding the cancellation penalty that was applied to your reservation. We hope to have you join us again soon. Safe Travels,

6/10 Okay

Melissa

Liked: Property conditions & facilities, room comfort
Wow!!!
Well, first of all the front desk person who I checked in with was amazing the Night shift one was also great. The 2 issues I had were the communication between shifts about my late checkout was never communicated so I was disrupted during my stay because they didn't know I set that up. The other thing was the breakfast. I was told that breakfast was until 10 am so I went to the breakfast area around 9:30 am and there was no hot food out at all. An employee stated she's cleaning up already and walked away. The only thing that was available were 2 bagels, 6 slices of bread, a little bit of cereal in the dispensers, and yogurt. I couldn't eat the yogurt or have cereal because I'm lactose intolerant. That wasn't the biggest issue. The thing that bothered me the most was when 2 other guest came down to eat also I heard who I believe is the supervisor of that department say to someone in the back "Did you throw out the food already" and a lady responded "Yes!" and the gentleman replied with "Oh, well I guess no one else is eating" with a chuckling voice.
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch!
Great place, friendly and helpful staff, and the room was fantastic! I booked here based on the positive reviews, reasonable rates and close proximity to the Wind Creek Event Center(5 minutes down the road). I'll definitely be staying here again!!!
Stayed 1 night in Nov 2023

2/10 Terrible

Paulie

Stayed 1 night in Nov 2023

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Staff was friendly. Breakfast was OK. Very clean place.
Stayed 1 night in Nov 2023
Response from Operations Manager on 12 Nov,2023
Thank you for choosing The holiday inn Express and suites Bethlehem/Hellertown Property. We are Extremely Thankful for your kind words about our awesome staff and property. we hope that you stay with us again, when your in the area,

2/10 Terrible

Kelly, Virginia Beach

Stayed 1 night in Nov 2023

8/10 Good

Libby

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The staff did their job but not very friendly. Breakfast buffet was terrible. The eggs were cold, the sausage was cold and dried up. Very bad.
Stayed 1 night in Nov 2023
Response from Operations Manager on 12 Nov,2023
Dear Libby,Thank you for taking the time to share your recent experience at our Holiday Inn Express. We genuinely appreciate your feedback and are grateful for the opportunity to address your concerns.We're pleased to hear that you found your room to be nice and clean. Providing a comfortable and inviting environment is a top priority for us, and we're glad that aspect met your expectations.However, we're genuinely sorry to learn that you encountered challenges with the friendliness of our staff and the quality of the breakfast buffet. Our team strives to create a welcoming atmosphere for our guests, and we apologize if this was not reflected during your stay. Rest assured, we will address this with our staff to ensure a more positive and hospitable experience for future guests.Regarding the breakfast buffet, we are disheartened to hear about the issues you faced with the cold and dried-up eggs and sausage. This falls short of the high standards we set for ourselves, and we appreciate you bringing it to our attention. Our kitchen team will review and improve our breakfast service to prevent such occurrences in the future.We value your feedback as it helps us identify areas for improvement, and we hope you'll consider giving us another opportunity to provide you with the exceptional stay that we strive to deliver to all our guests.Thank you again for choosing Holiday Inn Express, and we look forward to the opportunity to welcome you back for a more enjoyable stay.Warm regards,[Your Full Name]Assistant General ManagerHoliday Inn Express

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Operations Manager on 8 Nov,2023
Thank you for choosing The Holiday Inn Express and Suites Bethlehem/Hellertown location. We hope to see you again soon!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Operations Manager on 30 Oct,2023
Thank you for choosing stay with us. We hope to see you again soon!

8/10 Good

Nicholas

Stayed 2 nights in Oct 2023
Response from Operations Manager on 8 Nov,2023
Thank you for choosing The Holiday Inn Express and Suites Bethlehem/Hellertown location. We hope to see you again soon!