Hemmenthal Holiday Rentals

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"I would like to share my experience to help future travelers. The property is listed as a “homestay,” but in reality it operates more like a hostel. The entire apartment — including the bathroom, kitchen, and common areas — is shared, which was not clearly mentioned in the listing. This lack of transparency made the experience quite unexpected for us. We had informed the host in advance that we were a family of four, yet we were assigned a cramped attic space with very limited room. There was hardly any space to keep our luggage, and it was not comfortable for sleeping. Additionally, the kitchen was not well equipped. There were not enough utensils, and several items were either not working or missing altogether (for example, no proper coffee pods or basic essentials). The towels provided were also of very poor quality. Overall, the listing does not accurately reflect the actual setup or level of comfort. I would strongly recommend future guests to clarify all details beforehand to avoid disappointment. "

"Very nice hotel - clean, well-equipped and very comfortable rooms, friendly staff and a nice breakfast."

"Perfect for our overnight stay before flying out of Zurich. We loved exploring the older part of this town. Both the charm and train station are steps from this hotel. Highly recommend. "

"Breakfast was a bit of a let down but apart from that the hotel was perfect for what I needed. The staff are a credit to the owners. Absolutely excellent from start to finish of my time there "

"Very good "

"Very nice room"

"Staff were very friendly and informative, room was clean and bed was made very nicely each day."

"Everything perfect"