The hotel contacted us to find out what time we would arrive. We responded and they read the message. Upon arrival nobody was there, we tried calling different phone numbers multiple times but nobody answered the phones. It was 34C and we waited outside for over an hour! Our clothes were completely soaked through with sweat. We had already purchased our milk, eggs, bacon, yoghurt, cheese, etc. from the supermarket. After over an hour in blistering heat everything had spoiled. The person who manages the building literally lives 10 metres away. And when they finally came to check us in they didn’t help with our luggage or do anything to make up for making us wait in the heat.