Hotels near Heritage Quay

"The Staff had a lot of attitude and did not want to provide service. I was locked out of my room, as the locked was broken. I got the run around for almost a full day. No one wanted to take ownership and resolve the issue. The water activities staff showed up an hour late every day, and he gave me attitude when I asked to use the kayak. The lifeguard was not on duty for the majority of the day. He was chatting with other staff and not at his post. I rarely got a smile from the staff and they did not proactively ask to help. Overall, I would not recommend this hotel, if service is important to you. "

"The Royalton CHIC is a stunning resort, however there is room for improvement. The check in and check out staff were abrupt and not at all what would be expected of a Front of Service. I felt rushed at check in and 3 inexperienced young ladies were all speaking at once. No real happy friendly hello. On check out staff member was abrupt and again not what would be expected of a 5 star hotel. The unsung heroes were the cleaners, maintenance staff and gardeners. They kept the Resort immaculate. Superb choice of Restaurants but Elements buffet, apart from breakfast choice was poor, so make sure you reserve at Hunters, Olympus, Vespa, Haven. There needs to be more sun Parasols. Enough beds but not enough shade."

"Thank you"

"The place need a little sprucing up But is nice and the staff is great Very central"

"Clean room, helpful and friendly staff, sufficient parking"

"Location was amazing. So close to wonderful calm swimming Waters. Wonderful for families. Pool was so clean and wonderful gardens were great. Plus we felt so safe. Many thanks to the locals for sharing their wonderful Island and Vibe with us"

"Location was good, rooms were clean and well equipped. The only problem was our flight was delayed 4 hours and they charged us $100 US to stay past our check out time which seemed a bit much."

"Very Clean & Quiet Area"

"The bathroom should ag least be frosted"