Hernen Holiday Rentals

"Dogs barking at 7am and 11pm in the hotel next to our room less desirable"

"Very expensive for what it is. They seem to be charging more even though there are ugly and noisy renovations going on. The staff are friendly but the customer doesn’t seem to come first in areas like the bar shutting when there are people in it, and areas of the hotel being left very messy during refurbishment. "

"Nice breakfast. Helpfull staffs"

"Excellent hotel with welcoming staff at front desk and all very helpful, great breakfast and parking spaces spacious."

"Beautiful place so clean and the beds where comfy, breakfast was amazing "

"Fresh produce everyday for breakfast and staff are all very friendly and helpful "

"Excellent location. Very good customer service. "

"Clean room and friendly staff!"

"Disappointed but then happy(ish). Started in basement room but upgraded due to issues. Tiny basement room with an unforgiving metal bed frame that you bang into coming in/out of bathroom I have bruised legs after just one night. Basement feels forgotten about, broken coffee machine & hairdryer, missing wall decorations, mouldy bathroom, big gap behind bed so pillows fall behind bed, mattress sunken. Not enough sound proofing from upstairs, as deep sleepers we were kept awake by the reception area traffic in the night & AM. Glass door smashed upstairs at 2am'ish. This awoke us with panic and then the sound of cleaning for over an hour was horrible even after we went upstairs to find out. No apologies for any of the problems. We had to pay to upgrade to get away from the problems. The upgraded room was lovely, clean and comfortable, we stayed in the upgraded room for 2 nights and enjoyed it! Staff are super lovely, especially the British lady who checked us in and out. We loved the little treat when leaving, nice touch! We left happy, maybe we shouldn't have paid for upgrade due to the problems but the lady didn't have powers to change this, that's the only oversight apart from the basement room poor quality in contrast to the lovely standard double wet moved into. "