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Reviews of Hertford Serviced Apartments by Paymán Club

Hertford Serviced Apartments by Paymán Club
5-12 Mutiny Close, Hertford, England

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

8.4/10

Cleanliness

5.0/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, room comfort
Great accommodation
Clean,tidy, good parking and mod cons,
Stayed 3 nights in Sep 2023
Response from Madison on 21 Sept,2023
Dear Michael,Thank you for taking the time to leave a review of your recent stay at our accommodation. We are delighted to hear that you found our property clean, tidy, and equipped with modern conveniences.Providing a clean and comfortable environment for our guests is a top priority for us, and we're pleased that we were able to meet your expectations in this regard. Additionally, ample parking and modern amenities are important factors in ensuring a pleasant stay, and we're glad you found these aspects satisfactory.We truly value your feedback, as it helps us maintain and improve our standards. If you have any specific suggestions or if there's anything else we can do to make your future visits even better, please don't hesitate to reach out.We hope to have the pleasure of hosting you again in the future. Safe travels!Best regards,Madison

6/10 Okay

Rachel

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Nice apartment, attention needed
The apartment itself was nicely decorated, spacious and tidy. On the surface it seemed clean, however when we started to get ready for bed we uncovered some nasty surprises. There were some hairs in one of the beds, the shower runner looked like it hadn't been cleaned in a while and under the sofa bed in the living room was appalling. The front door to the apartment block wasn't working properly so we had trouble accessing it. The kettle didn't turn itself off, just kept boiling away, the milk provided by the property was off as seen in the picture and the hot water was just a fraction above body temperature. To top it all off there was no bedding for the sofa bed so my son had to share with me. Although not the end of the world, it wasn't what I had paid for. I could have shared with him somewhere else for much less money. I wouldn't recommend staying here and I certainly won't be returning.
Under the sofa bed
Under the sofa bed
The milk and tea they so kindly provided
A broken front door lock
Stayed 1 night in May 2022
Response from Roger Lucas on 10 May,2022
Dear Rachel, We are deeply grateful to you for giving us your time and writing this very helpful and well-detailed review. We are sorry to hear about the mentioned issues. They have all been reported to the management and every needed action in order to solve them is going to be taken. We appreciate you for helping us improve our property and we wish to be able to host you again very soon. With best regards, Roger Lucas

8/10 Good

KUVIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern apartment, really nice in a very good & quiet neighborhood.
Stayed 17 nights in Apr 2022
Response from Roger Lucas on 10 May,2022
Dear Kuvie, Thank you very much for giving us your time and writing about your experience at the Hertford Apartments. We are so happy to hear how you have loved staying there and we can't wait to be your host again very soon. With best regards, Roger Lucas

10/10 Excellent

Janet A.

Liked: Cleanliness
Hertford Apartment
Apartment was very clean and nicely presented. Modern and spacious. The only complaint we had was the lack of equipment in the kitchen. The Apartment can sleep 6 people, but there were only 2 glasses and 3 wine glasses. Not enough cups or cutlery (only 1 teaspoon!) Also, no oven tray for cooking. Also the hob was well used and worn, so we could not see what heat the rings needed to be on. However, despite these few issues, we had an enjoyable stay and would consider staying here again.
Stayed 2 nights in Feb 2022

10/10 Excellent

teresa

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2021

8/10 Good

Peter

Business traveller
Liked: Cleanliness, room comfort
Good choice for Hertfordshire
Very spacious apartment Easy check in Comfortable and clean Convenient with parking place Recommended
Stayed 2 nights in Mar 2021

10/10 Excellent

Joanne F.

Liked: Cleanliness
Spacious apartment close to Hertford centre
A clean, modern and spacious place to stay - easy to get to and easy access to both Hertford and ware. Would stay there again.
Stayed 12 nights in Oct 2020

10/10 Excellent

OPALUWA, Coventry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Accommodation is absolutely beautiful! A bit expensive lol. Very decent for a family!
Stayed 14 nights in Oct 2020

10/10 Excellent

John

Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Alex

Stayed 2 nights in Sep 2019

10/10 Excellent

Janet J.

Liked: Cleanliness
Lovely apartment in pleasant cul-de-sac.
Clean, tastefully decorated, not cramped, very well-equipped and comfortable. Pleasant view. The nearby main road was not too close, so no noise problem. Other residents quiet. Convenience store 400 metres away. Transport: Car - fortunately we didn't bring our car. There was usually someone else on our apartment's allocated parking space, (and often all the other spaces were occupied). Bus: Yes, on a bus route. Not tested. Foot: Fortunately family collected us by car. There are narrow pavements on both sides of the main road, but there are cars parked upon both pavements nose to tail We tried walking along these pavements once; we are slim, but even walking sideways we had to brush against the hedge in places to squeeze past the cars.
Stayed 3 nights in Aug 2019

10/10 Excellent

Paige L.

Liked: Cleanliness
Apartment was gorgeous
The apartment was bright and colourful, beds were very comfortable, location is brilliant, and a quiet road. Very pleased.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book here
Stayed 4 nights in May 2019

6/10 Okay

Fay

Liked: Cleanliness
Disliked: Staff & service
Poor Customer Service
Clean accommodation. Vetting process and £150 deposit taken which is not explained at the time of booking. TV didn't work. Door entry system faulty. Unable to contact staff. Asked to leave 3 hours early due to building works
Stayed 2 nights in Jan 2019

10/10 Excellent

Jennifer Man-Fan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New serviced apartment. Very comfortable and spacial. Good fir family. Well equipped with household stuff.
Stayed 6 nights in Sep 2018

10/10 Excellent

Andrea Isabel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft ist hell, sauber, gemütlich und sicher. Die Nächte waren ruhig- kein Straßenlärm o.ä. Sicherer Parkplatz direkt vor dem Haus. Wir haben uns sehr wohl gefühlt.
Stayed 3 nights in Apr 2023
Response from Anchala on 11 Apr,2024
Dear Andrea Isabel,We're delighted to hear that you had a positive experience during your stay! It's great to know that you found the accommodation bright, clean, cozy, and safe. We're also glad that you enjoyed quiet nights and felt comfortable throughout your time with us. Thank you for your kind words, and we hope to welcome you back again in the future!