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Reviews of Holiday Inn Express Hillsborough, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hillsborough, an IHG Hotel
202 Cardinal Dr, Hillsborough, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 208 out of 482 reviews" "
Rating 8 - Good. 162 out of 482 reviews" "
Rating 6 - Okay. 61 out of 482 reviews" "
Rating 4 - Poor. 31 out of 482 reviews" "
Rating 2 - Terrible. 20 out of 482 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Had an issue with another guest who kept knocking at our door and was at wrong room.
Stayed 1 night in May 2024

8/10 Good

craig v

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed one night while we attended the Duke Notre Dame lacrosse game. The room was clean and the staff was great. The morning after our stay we ate breakfast at the hotel. The eggs did not have any flavor and the sausage was cold, but the coffee was hot. I would stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Les on 10 Apr,2024
Dear Craig V,Thank you for choosing to stay with us during your visit for the Duke Notre Dame lacrosse game! We're glad to hear that you found our room clean and our staff friendly. We apologize for the inconvenience with the breakfast; your feedback helps us improve, and we'll address these concerns with our team. We're pleased to know you would stay with us again, and we look forward to welcoming you back in the future!Sincerely,Lesia Dziuma

10/10 Excellent

Ayanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my experience outside of people above me making lots of noise but I was on the first floor so it’s to be expected.
Stayed 2 nights in Apr 2024
Response from Les on 10 Apr,2024
Dear Ayanna,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay overall. We apologize for any inconvenience caused by noise from guests above you; please know that we're continuously working to improve our guests' experience. We hope to have the pleasure of hosting you again soon!Sincerely,Lesia DziumaGeneral Manager

8/10 Good

Cedric

Stayed 1 night in Mar 2024
Response from Les on 4 May,2024
Dear Cedric,Thank you for staying with us!We appreciate high rating of our property and hope to see you again soon.Sincerely,Lesia DziumaGeneral Manager

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and functional
Stayed 2 nights in Mar 2024
Response from LES on 26 Mar,2024
Dear Bill,Thank you for your feedback! We're glad you found our space clean and functional. We're always striving to provide the best experience for our guests. If there's anything specific you think we can improve upon, please let us know! Sincerely,Lesia Dziuma

10/10 Excellent

lisa

Stayed 1 night in Mar 2024
Response from Les on 9 Apr,2024
Dear Lisa,Thank you for staying with us!We appreciate the high rating of our property and look forward to welcome you back soon.Sincerely,Lesia Dziuma

4/10 Poor

mercedes

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They charged my debit card and extra $171. I went down to the first desk they told me they don’t know where it came from. And also the staff James refuse to give me a receipt
Stayed 2 nights in Feb 2024
Response from Les on 7 Mar,2024
Dear Mercedes,I'm sorry to hear about your experience. It's understandable that you'd want a receipt for your records. Have you tried reaching out to the third party for assistance with obtaining a receipt? They might be able to help facilitate the process. Kind Regards,Lesia Dziuma

8/10 Good

Darla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean, easy on and off the highway.
Stayed 1 night in Jan 2024
Response from LES on 7 Feb,2024
Dear Darla,Thank you for staying with us!I am very happy to hear that you enjoyed our safe location and cleanliness of our rooms.Should your travels bring you back to our area we would love an opportunity to serve you again.Sincerely,Lesia DziumaGeneral Manager

10/10 Excellent

Steve, Clarkesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean comfortable room.
Stayed 1 night in Jan 2024
Response from Les on 21 Jan,2024
Dear Steve,Thank you for staying with us!Your kind review is very much appreciated and we hope to have opportunity to serve to serve you again soon at our clean and comfortable hotel.Safe travels!Sincerely,Lesia DziumaGeneral Manager

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024
Response from Les on 20 Jan,2024
Dear Jessica,Your kind review and the high rating of our property is very much appreciated.Should your travels bring you back to our area we would love an opportunity to serve you again.Sincerely,Lesia DziumaGeneral Manager

10/10 Excellent

Leslie Pam

Travelled with family and small children
Associates are friendly. Rooms are clean and maintained . Would recommend
Stayed 1 night in Jan 2024
Response from Les on 20 Jan,2024
Dear Leslie Pam,Thank you for staying with us!We appreciate five stars and would love an opportunity to serve you again in the near future.Sincerely,Lesia DziumaGeneral Manager

10/10 Excellent

MAUREEN

Travelled with partner
Great hotel in quiet area!
Stayed 1 night in Dec 2023
Response from Les on 5 Jan,2024
Dear Maureen,Thank you for your kind review! We're thrilled to hear that you found our hotel to be great, especially in its quiet location. Creating a peaceful environment for our guests is important to us, and we're delighted it contributed to your positive experience. Should your travels bring you back this way, we'd love to host you again for another wonderful stay.Warm regards,Lesia DziumaGeneral Manager

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice, convenient to our ultimate destination. Would stay again.
Stayed 2 nights in Nov 2023
Response from LES on 15 Dec,2023
Dear Wendy,Thank you for staying with us!We appreciate your kind review and would love to see you again soon.Sincerely,Lesia

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LES on 14 Dec,2023
Dear Kim,Thank you for staying with us!We appreciate your kind review and hope to serve you again soon.Kind Regards,Lesia

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, comfortable stay.
Stayed 3 nights in Dec 2023
Response from Les on 8 Dec,2023
Dear Steven,Thank you for staying with us!Your kind review is very much appreciated and we were very happy to learn that you had a comfortable stay at our cozy hotel.We do hope to have a chance to serve you again soon.Sincerely,Lesia Dziuma

6/10 Okay

Paul

Business traveller
Hunting Trip
Tv service went out for almost twenty four hours. My Refrigerator was missing a leg. I have two different Bills from Hotel. Com and Holiday Inn. I need to figure out which one to pay.
Stayed 3 nights in Nov 2023
Response from Les on 8 Dec,2023
Dear Paul,Thank you for staying with us!We appreciate your kind review and will be reaching out to you to solve the problem.Thank you again for staying with us.Sincerely,Lesia Dziuma

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from LES on 4 Dec,2023
Dear Richard,Thank you for staying with us!Your kind review is very much appreciated. We look forward to serving you again soon.Best Regards,Lesia

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Clean.
Stayed 2 nights in Nov 2023
Response from Les on 1 Dec,2023
Dear Gary,Thank you for staying with us!We appreciate five stars and hope to serve you again soon.Kind Regards,Lesia

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice but when I rebooked because I decided to stay an extra day they gave our bigger room that was reserved to someone else and we were put into a different type of room, a bit disappointing.
Stayed 1 night in Nov 2023
Response from Les on 1 Dec,2023
Dear Wendy,Thank you for staying with us!We appreciate your kind review and hope to have a chance to serve you better on your next stay.Kind Regards,Lesia

8/10 Good

Elaine, Wilmington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and updated. Staff at check in was not very friendly. Breakfast was fare. Very little fresh fruit except BLANd overly plastic wrapped apples and no bananas. The water at this place tastes TERRIBLE. This makes the coffee and any tea made also not pleasant. I recommend a water filter.
Stayed 1 night in Nov 2023
Response from LES on 27 Nov,2023
Dear Elaine,Thank you for with us!We appreciate your kind review and will communicate your suggestion to the ownership.Should you travels bring you back to our area we would love an opportunity to serve you again.Kind Regards,Lesia

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LES on 14 Dec,2023
Dear Fred,Thank you for staying with us!We appreciate the high rating of our property and would love an opportunity to serve you again soon.Sincerely,Lesia

10/10 Excellent

THERESA

Stayed 2 nights in Nov 2023
Response from LES on 12 Dec,2023
Dear Theresa,Thank you for staying with us!We appreciate your kind review and hope to have an opportunity to serve you again soon.Lesia

10/10 Excellent

Wendy

Meet
Stayed 1 night in Nov 2023
Response from LES on 19 Nov,2023
Dear Wendy,Thank you for staying with us!Lesia

10/10 Excellent

Anita

Travelled with family, Business traveller
Friendly staff. Clean
Stayed 1 night in Nov 2023
Response from LES on 19 Nov,2023
Dear Anita,Thank you for staying with us!Lesia

10/10 Excellent

MJ

Stayed 2 nights in Nov 2023
Response from LES on 12 Dec,2023
Dear MJ,Thank you for staying with us!We appreciate 5 stars and hope to see you again soon.Lesia

6/10 Okay

Connie

Travelled with family
Liked: Staff & service, amenities
Toilet lid was about to fall off, tub wouldn’t drain and toilet stopped up. Staff was great!
Stayed 1 night in Nov 2023
Response from Les on 13 Nov,2023
Dear Connie,Thank you for staying with us!Your feedback is very much appreciated. We were very happy to hear that our staff did a great job in taking care your needs while staying here. Kind Regards,Lesia

8/10 Good

Sheletta

Stayed 1 night in Nov 2023
Response from Les on 13 Nov,2023
Dear Sheletta,Thank you for your business!We appreciate the kind rating of our property and hope to serve you here again in a very near future.Lesia

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, easy check in, convenient to Hillsborough and amenities.
Stayed 1 night in Oct 2023
Response from LES on 5 Nov,2023
Dear Felix,Thank you for staying with us!Lesia

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priscilla at the front desk was very welcoming.
Stayed 1 night in Nov 2023
Response from LES on 5 Nov,2023
Dear Ruth,Thank you for staying with us!Lesia

10/10 Excellent

Latasha, Ozark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing, friendly and attentive. Our room was by far one of the cleanest rooms I've seen in quite some time. I would definitely stay there again if in the area.
Stayed 1 night in Oct 2023
Response from LES on 28 Oct,2023
Dear Latasha,Thank you for staying with us!We appreciate five stars and hope to see you here soon.Kind Regards,Lesia Dziuma

8/10 Good

Maegan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night stay
I had a nice stay here. Staff were kind, greeted me each time I came by and were helpful when I needed anything. Breakfast was great and the lobby was clean. Beds and pillows were comfortable. Hotel is quite close to Hillsborough and easy to get in and out of. All in all a good experience.
Stayed 4 nights in Oct 2023
Response from LES on 23 Oct,2023
Dear Maegan,It was a pleasure having you staying with us!I was very happy to learn that have found our hotel clean and staff was friendly and helpful.Should your travels bring you back to our area we would love an opportunity to serve you again.Kind Regards,Lesia Dziuma

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact I had a good night sleep. What I did not like was too noisy
Stayed 3 nights in Oct 2023
Response from LES on 21 Oct,2023
Dear Debbie,Thank you for staying with us!We were very happy to learn that you had a good night sleep and hope to see you again soon.Kind Regards,Lesia

10/10 Excellent

Cleveland

Travelled with partner
The property is close yo yhe amenities of town. Everyone is friendly and the hotel is clean and comfortable,
Stayed 1 night in Oct 2023
Response from LES on 9 Oct,2023
Dear Cleveland,Thank for staying with us!We appreciate five stars and hope to see you at our clean and comfortable hotel soon.Kind regards,Lesia

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LES on 4 Oct,2023
Dear Larry,Thank you for staying with us!We appreciate the high rating of our property and hope to see you again soon.Kind Regards,Lesia Dziuma

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from LES on 2 Oct,2023
Dear John,Thank you for staying with us!Your high rating of our property is very much appreciated.Should your travels bring you back to our area we would love an opportunity to serve you agai.Safe travels,Lesia

8/10 Good

Phillis

Liked: Cleanliness, property conditions & facilities
It’s a fine hotel. Very much a chain. Clean and convenient to the downtown area.
Stayed 2 nights in Jul 2023
Response from LES on 2 Oct,2023
Dear Phillip,Thank you for staying with us!We appreciate your kind review and hope to serve you again at our fine hotel.Kind Regards,Lesia

2/10 Terrible

Angie

Travelled with family
Disliked: Staff & service
They changed my account oh I’m sorry the only held the money from my account. $415 125 when the room was already paid for. Spent 3 days going between them and Expedia to get it all figured out. But they couldn’t take the hold of the money until I checked out. I checked out a day early but guess what yep that would not give me my money back for the last day. Because it was prepaid. They even had to leave me checked in until the following day. I asked if they were going to at least take the hold off my money the put on it. The said ya the could do that. Well it’s the day I was supposed to check out they have only released the $125. I was there for the Blue Ridge rock festival that got rained out and canceled.
Response from LES on 14 Sept,2023
Dear Angie,Thank you staying with us!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improve the guest experience. We hope that you will give us the opportunity to serve you better in the future.Sincerely,Lesia Dziuma

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from LES on 13 Sept,2023
Dear James,Thank you for staying with us!We appreciate the high rating of our property and hope to see you again soon.Kind regards,Lesia

8/10 Good

Lei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from LES on 29 Aug,2023
Dear Lie,Thank you for staying with us!Your kind review is very much appreciated and we look forward to serving you again soon.Kind Regards,Lesia Dziuma

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stop halfway between New Jersey to Atlanta Georgia.
Response from LES on 13 Sept,2023
Dear Guillermo,Thank you for staying with us!We appreciate your kind review and hope to see you at our great hotel next time you are in the area.Kind Regards,Lesia

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here. Once again it did not disappoint. Very comfortable bed and pillows. Good Breakfast. Not sure why it’s only rated an 8 in Expedia. Should be higher. Would recommend and stay again
Stayed 1 night in Aug 2023
Response from LES on 25 Aug,2023
Dear Jeffrey,Thank you for five stars!We appreciate your kind review and hope to see you soon at our newly renovated hotel.Kind Regards,Lesia Dziuma

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet , safe, free breakfast was very good, with many options. Bed was very comfortable with very good pillows Would stay again and recommend
Stayed 1 night in Aug 2023
Response from LES on 22 Aug,2023
Dear Jeffrey,Thank you for staying with us!We appreciate five stars and hope to see you here again soon.Kind Regards,Lesia Dziuma

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from LES on 22 Aug,2023
Dear Nelson,Thank you for staying with us!We appreciate the high rating of our property and would love an opportunity to serve you again.Kind Regards,Lesia Dziuma

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no problem at all, but I think that the price is a little bit too high, even when you go through a third-party you still have to pay $25 deposit on top of 159 is still at that same price
Stayed 1 night in Aug 2023
Response from LES on 22 Aug,2023
Dear Andrew,Thank you for staying with us!We appreciate your kind review and hope to serve you again in a near future.Kind Regards,Lesia Dziuma

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! clean room, decent breakfast and good location
Stayed 1 night in Jul 2023
Response from Les on 1 Aug,2023
Dear Margaret,Thank you for staying with us!We appreciate the five stars and were happy to learn that your stay with us was great.Should you travels bring you back to our area we would love an opportunity to serve you again.Kind regards,Lesia D

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
1) Check-In was prolonged due to the Front Desk not having the Confirmation Number provided by Expedia On-Line Booking for my Reservation. 2) Towels/Washclothes were not provided 2nd or 3rd day of stay- nor was Trash taken out of room. Had to take care of removing trash and going down to front desk to get more clean towel- rather than them be brought up to our room... Same for requesting Toliet paper (which room only had (maybe) 1/3 of a roll when getting into our room. On the UP Side, GREAT Breakfast selection! CLEAN, well lit parking & stairwells. Staff was Very Poliet & Friendly!
Stayed 2 nights in Jul 2023
Response from Les on 31 Jul,2023
Dear Susan,Thank you for staying with us!We appreciate your kind review and hope to see you again so we can serve you better.Kind Regards,Lesia D

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Les on 31 Jul,2023
Dear Lisa,Thank you for staying with us!We appreciate the high rating of our property and hope to see you again soon.Kind Regards,Lesia D

6/10 Okay

Stephen

Travelled with family
1
Stayed 1 night in Jul 2023
Response from Les on 31 Jul,2023
Dear Stephen,Thank you for staying with us!We appreciate your kind rating of our property and hope to see you again soon.Lesia D

8/10 Good

ESTELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good exercise room. Great breakfast.
Stayed 3 nights in Jul 2023
Response from LES on 20 Jul,2023
Dear Estela,Thank you for staying with us!We appreciate your kind review and were happy to learn that you enjoyed our exercise room and enjoyed breakfast.Should your travels bring you back to our area we would love an opportunity to serve you again.Kind regards,Lesia

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Work log
It is the halfway point on our trip
Stayed 1 night in Jul 2023
Response from LES on 20 Jul,2023
Dear Work log,Thank you for staying with us and we hope to see you again soon.Lesia