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Reviews of The Hilton Bush Lodge

3.5 out of 5
The Hilton Bush Lodge
District Road D534, Hilton, KwaZulu-Natal

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

ZA Travel Solutions

Stayed 2 nights in Jan 2024

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for my daughter to spend with her baby on her first birthday. I was away in the UK and asked the lodge if they would be able to put roses and champagne etc. in the room. And leave a birthday message from me. Lisa provided it all and made it so special for them. And had balloons and cupcakes with candles at the breakfast table. I’m so thankful to her! She went above and beyond what I expected. My daughter said it was the perfect setting to spend her daughter’s first birthday. And although they were only there for 2 nights, she felt so rejuvenated. And the meals were excellent! And the staff were so welcoming. Thank you Hilton Bush Lodge!

10/10 Excellent

bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded quiet bush experience
I wanted a secluded retreat to get some peace. This is the perfect location to relax and unwind. Nobody bothered me, the owner/manager went out of her way to accommodate me over and above what was expected. Even booking a fabulous Thai massage for me. I even got some free advice on life which I really needed.
Stayed 4 nights in Aug 2023

4/10 Poor

alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good venue, safe, clean etc... Neg. Noisey!! So much noise comes from the other rooms, walls so thin and floors carry the noise badly. Poor design/layout, made for a terrible nights sleep in whats supposed to be a peaceful venue. Please don't think the noise comes from bad behaviour or loud neighbors, just turning off the light in the room next door is like a herd of elephants.
Stayed 1 night in Jun 2023
Response from Kate on 11 Jul,2023
Dear Alex - thank you for your constructive review, I am going to chat to the owners and see if there are ways to dampen the sounds from other rooms. It really is frustrating when you can hear more than normal noise. Other than that I am glad you enjoyed the lodge and do hope that if we can sort this out you will return and enjoy a sunset from the deck. Regards Kate

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The lodge needs to be upfront about the power cuts and dirt road, there were differences from the website and the reality.
Stayed 2 nights in Apr 2023

10/10 Excellent

Chilenye

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice property. Horrible Staff
Excellent property. Horrible Staff. The person that checked us in was so condescending and disrespectful. It’s as if we were homeless people begging for accommodation. No body deserves this type of treatment.
Stayed 1 night in Mar 2023

8/10 Good

Andile

Stayed 1 night in Dec 2022

10/10 Excellent

Ginette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room, the environment.
Stayed 1 night in Oct 2022

8/10 Good

Cole

Stayed 1 night in Jul 2022

10/10 Excellent

EW

Stayed 1 night in Jul 2022

10/10 Excellent

Theo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome weekend
Really awesome stay, love the exclusivity of the units. Great nature break away
Stayed 1 night in Jan 2022

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
In the mist of the falls
Great spot for nature lovers. The stroll to the waterfall is magical.
Stayed 1 night in Dec 2021

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Very convenient stay in order to attend a function at Hilton College. Only negative is that there is no fridge in the room
Stayed 1 night in Oct 2021

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Beautiful place!
Stayed 2 nights in Mar 2021

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not all bad
Comfortable clean neat and tidy. The only problem is that you apparently need to let them know before 13 midday that you want to have dinner there or not. Surely this should be advertised on the website? Also, if you want a cold beer after a long day, please have cash with you. They apparently were not accepting credit cards.
Stayed 1 night in Oct 2020

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location - very peaceful
Stayed 2 nights in Feb 2020

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
This was my second stay at Hilton Bush Lodge. I will always stay here when doing business in Hilton. The views are spectacular (you can even see a waterfall). Extras with the coffee add a cute touch. The service is exceptional and the rooms are modern, comfortable and spotless.
Stayed 1 night in Nov 2019

10/10 Excellent

Herschel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Dee on 19 Aug,2019
Thank you for your review. We're so pleased that you enjoyed your stay!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic getaway
Brilliant getaway, quite, beds are comfortable, rooms is very well equipped and underfloor heating was such a bonus.
Stayed 2 nights in Aug 2019
Response from Dee on 12 Aug,2019
Thank you for being our guest Michelle.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view, very nice room. Only inconvenience is the heater wasnt working and it got a bit cold No wifi in the rooms so not the best when travelling for business but other than that i had a very pleasent stay
Stayed 1 night in Jun 2019
Response from Dee on 15 Aug,2019
Thank you for being our guest.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accommodation
The hotel was clean and the staff friendly, it’s very quite and not too far out of town
Stayed 2 nights in Feb 2019

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery. Quiet and relaxing. Very good value for money :)
Stayed 1 night in Oct 2018

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Bush getaway!
A Bush getaway...quiet and restful! Tucked away from the hustle and bustle of the holiday buzz. Great Bush views...and small waterfall....lovely. Enjoyable stay!!
Stayed 4 nights in Dec 2017
Response from Lauren on 8 Jan,2018
Dear Christina Thank you so much for your lovely review and we hope to have you as a guest again.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Naseeha

Liked: Cleanliness, property conditions & facilities, room comfort
The perfect escape
The Hilton Lodge is the perfect escape if you are looking for a quiet and relaxing break. There is very little to do there, with a lack of any entertainment or a restaurant you can find yourself quite restrained occasionally. There is also no WiFi in the rooms and no hike to the waterfall as advertised. Nonetheless the rooms were pleasant and the landscapes were beautiful.

10/10 Excellent

Rick, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful location and the rooms are Super
The most difficult part about our stay was finding the location of the hotel. Google was useless and the same for the car GPS. You must use the map off their website. Once there, however, you will find a beautiful oasis. You can hear the waterfall in the back the rooms are perfect.

6/10 Okay

John

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room was new and well furnished and had lovely views. The linen was excellent and we enjoyed sitting outside on the patio. However, there was no hot water and there was no-one able to fix the problem ; the swimming pool is under construction and was full of muddy water; the roads were covered in thick mud in places, there was no paving in the pool area; there was lack of ventilation in the room as we were nervous to leave the sliding door open at night. The place will be nice but it has opened way too early and before it has been completed.
Response from General Manager on 9 Nov,2016
Thank you so much for your valuable feedback which is so important to improving our service. I am so sorry to hear about the issue with the hot water and ventilation - unfortunately I don't have the details of when you stayed to make further investigation. We do have staff on the property to rectify maintenance issues so it would be helpful for me to have more details so I can see why this was not the case. Our pool was constructed some time back but a request was made for a summer gazebo which is what is currently being added. Our ethos at the property is to keep as much of the surrounding bush and natural habitat we can to create a relaxing atmosphere - but one which is within easy reach of the city. As such we do sometimes have summer storms which cause havoc with our swimming pool. We are in the process of planting lawn grasses under the natural thorn trees to help prevent this. Once again your feedback is really appreciated and we hope that you will be back soon to see how we have improved. With best wishes Ken

10/10 Excellent

Hans, Arnhem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtige lodge op een perfecte locatie.
De lodge is te bereiken via een goede gravel road. Let op! Gebruik niet Google Maps want die leidt je over een afgesloten privat road. Het ligt ongeveer 5km van het stadje Hilton. De lodges zijn in nieuwstaat. Wij zaten in de Guiney Fowl lodge. Een prachtige huiskamer met houtkachel en schouw. Er was WiFi beloofd middels een router maar omdat het gebied afgelegen ligt is de internetsnelheid zwaar ontoereikend. Een goed ingerichte moderne keuken, bijkeuken met was- en vaatwasmachine een aparte tv kamer en extra badkamer en een prachtige slaapkamer met aangrenzende badkamer. Voor is een braaiplek en achter een prachtige veranda met uitzicht op de watervallen en een jacuzzi.
Response from Ken on 9 Nov,2016
Dear Hans Thank you for your feedback - we are so glad you liked the Guinea Fowl Suite. It is certainly one of our favourites! The Google Maps issue is a big headache of ours - one which we have tried to rectify on numerous occassions with Google Maps but to no avail! We are sorry about the poor WiFi speed - unfortunately remote locations in South Africa do not have the infrastructure as yet for high speed internet but we do hope it will come soon. With best wishes Ken