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Reviews of Hotel Ease Causeway Bay

2.5 out of 5
Hotel Ease Causeway Bay
39 Morrison Hill Road, Causeway Bay, Hong Kong, Hong Kong Island

Reviews

8.2

Very good

Rating 10 - Excellent. 353 out of 1002 reviews" "
Rating 8 - Good. 484 out of 1002 reviews" "
Rating 6 - Okay. 121 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
rare panoramic view
very spacious premium room with spectacular view. excellent location. minimal service. no central heat.
Stayed 3 nights in Jan 2023
Response from Ming on 22 Feb,2023
Thank you for staying with us and with your valuable time in reviewing us. Your comments are all greatly appreciated and considered as vital and important for maintaining and improving our products and services. We sincerely look forward to welcoming you back to Hotel Ease ‧ Causeway Bay. Guest Service Team

8/10 Good

L.

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location and convenient to everything !
Hotel lobby is very clean and updated. They follow the city’s COVID protocols. Rooms could use a refresh as carpet and furnitures are a bit dated. Heating and air conditioning all worked properly. Shower have good pressure and clean. I picked this hotel for its location and proximity to all public transit. It’s a 5 minutes walk to food, public transit. There’s a wash and fold laundry 3 minutes away. Times Square and Sogo is less than 10 minutes away. Excellent location.
Stayed 11 nights in Jan 2023
Response from Ming on 22 Feb,2023
Thank you for staying with us and with your valuable time in reviewing us. Your comments are all greatly appreciated and considered as vital and important for maintaining and improving our products and services. We sincerely look forward to welcoming you back to Hotel Ease ‧ Causeway Bay. Guest Service Team

8/10 Good

Lai Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for shopping, underground and eating places. Lots of bus routes nearby going to different parts of Hong Kong.
Response from Ming on 30 Dec,2022
Thank you for staying with us and with your valuable time in reviewing us. Your comments are all greatly appreciated and considered as vital and important for maintaining and improving our products and services. We sincerely look forward to welcoming you back to Hotel Ease ‧ Causeway Bay. Guest Service Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Easy walk to mtr , shops and sightseeing. Friendly helpful staff made my stay happy and enjoyable.
Stayed 23 nights in Jun 2022
Response from Ming on 29 Jul,2022
Thank you for staying with us and with your valuable time in reviewing us. Your comments are all greatly appreciated and considered as vital and important for maintaining and improving our products and services. We sincerely look forward to welcoming you back to Hotel Ease ‧ Causeway Bay. Guest Service Team

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Jun 2022
Response from Ming on 5 Jul,2022
Thank you for staying with us and with your valuable time in reviewing us

8/10 Good

Debby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Jan 2022
Response from Ming on 26 Mar,2022
尊敬的賓客, 感謝閣下近日入住旭逸酒店．銅鑼灣

8/10 Good

Debby

Stayed 1 night in Feb 2022
Response from Ming on 26 Mar,2022
尊敬的賓客, 感謝閣下近日入住旭逸酒店．銅鑼灣，

8/10 Good

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
I like the price and free cancellation policy. I dislike the room noise isolation, it was terrible, you can next room talking and water sound clearly.
Stayed 14 nights in Dec 2021
Response from Ming on 10 Jan,2022
Thank you for staying with us and with your valuable time in reviewing us. Your comments are all greatly appreciated and considered as vital and important for maintaining and improving our products and services. We sincerely look forward to welcoming you back to Hotel Ease ‧ Causeway Bay. Guest Service Team

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Close to shopping centres
Stayed 10 nights in Nov 2021
Response from Ming on 10 Jan,2022
尊敬的賓客, 感謝閣下近日入住旭逸酒店．銅鑼灣，並給予我們寶貴的評分和意見。期待 閣下能再次光臨。此致 敬祝 安康 Guest Services Team

6/10 Okay

WONG WAI

Disliked: Cleanliness, property conditions & facilities
Water leakage required towels put besides windows ☹️ Mild found in Bath room sink area
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff service is not good.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good with a bit of noise
Overal, the hotel is good with the price i have paid. I would expect it to have a better sound proof as I was awakened by the noise of the water pipe of the adjacent room every morning. The bathroom is a bit small but the room is clean.
Stayed 15 nights in Feb 2021

6/10 Okay

Verified traveller

Disliked: Staff & service
Didn’t expect much for the price. Good deal overall. However the staff is very rude and I’m not sure if they changed the bedsheet as I found some hair in the bed and it didn’t smell fresh. Couldn’t find the WiFi password anywhere and the tv is not connected to WiFi so you won’t be able to use Netflix or screen mirroring function even the tv supports those.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020

8/10 Good

Mary Ann

Stayed 1 night in Nov 2020

4/10 Poor

Sin Yan Selina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Guest Service Team on 2 Sept,2020
Thank you very much for your valuable time in reviewing us! We look forward to welcoming you again at our hotel!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 7 nights in Aug 2020
Response from Guest Service Team on 30 Aug,2020
Thank you very much for your valuable time in reviewing us! We look forward to welcoming you again at our hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not busy right now so they upgraded my room. The staffs are very friendly and helpful. Good value and location overall!!
Stayed 14 nights in Jun 2020
Response from Guest Services Manager - Tony Lo on 20 Jun,2020
Dear Guest, Thank you for sharing your review with us. We are grateful to read your favourable remarks and positive ratings on our hotel which provided you a comfortable stay. Your valuable comments are well noted and will be considered as vital for future enhancement. We sincerely look forward to welcoming you back to Hotel Ease.Causeway Bay in the near future. Best Regards, Tony Lo Guest Services Manager

8/10 Good

Kassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Guest Services Manager - Tony Lo on 15 Jun,2020
Thank you very much for your valuable time in reviewing us! We look forward to welcoming you again at our hotel! Warm Regards, Tony Lo Guest Services Manager

10/10 Excellent

Ka Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Guest Services Manager - Tony Lo on 5 Jun,2020
Dear Guest, Thank you very much for your valuable time in reviewing us! We look forward to welcoming you again at our hotel! Warm Regards, Tony Lo Guest Services Manager

8/10 Good

DONGHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Guest Services Manager - Tony Lo on 3 Jun,2020
Thank you very much for your valuable time in reviewing us! We look forward to welcoming you again at our hotel! Warm Regards, Tony Lo Guest Services Manager

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright place!! Clean and spacious
Stayed 2 nights in May 2020
Response from Guest Services Manager - Tony Lo on 31 May,2020
Thanks for taking the time to write this lovely review, and it's wonderful to know that you found us a good choice for your stay. We are very happy to hear that you enjoyed our services so much as our staff team put in a lot of effort to ensure all of our guests have a remarkable time! Look forward to seeing you soon~ Warm Regards, Tony Lo Guest Services Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Guest Services Manager - Tony Lo on 31 May,2020
Thank you very much for your valuable time in reviewing us! We look forward to welcoming you again at our hotel! Warm Regards, Tony Lo Guest Services Manager

2/10 Terrible

Suet Wah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the pictures online do not match
We booked a deluxe room but they gave me a standard room. We had talked to the front desk but the staff said that was a deluxe room. But the so called Deluxe room looks exactly the same as a standard room shown on the website!!! The room is a bit smelly and humid. And the water leaked out when we were showering.
Stayed 1 night in May 2020
Response from Tony Lo on 24 May,2020
Dear Ms. Chu, Thank you for bringing this matter to our attention, and giving us the opportunity to look into our standard of customer service. After reviewed our system record, learnt that we had offered the Deluxe room for your stayed period. However, I would like to apologies for any inconvenient which may has been caused about the room condition was not good and assure you that we will do our upmost to ensure that this will not happen again. Customer satisfaction is our top priority here. If you can give us another chance and stay with Hotel Ease. Causeway Bay again, please contact me directly. I will reassure all the arrangement will be handled with special care and make sure you will have an enjoyable stay with us. We look forward to welcome you at Hotel Ease.Causeway Bay again. Best Regards, Tony Lo Guest Services Manager

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service
Room view is good, but towels not good, close to shopping mall,
Stayed 1 night in May 2020
Response from Tony Lo on 24 May,2020
Dear Mr. Peter, Thank you for sharing your review with us. We are grateful to read your favourable remarks and positive ratings on our hotel which provided you a comfortable stay. Your valuable comments are well noted and will be considered as vital for future enhancement. We sincerely look forward to welcoming you back to Hotel Ease.Causeway Bay in the near future. Best Regards, Tony Lo Guest Services Manager

10/10 Excellent

russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Bianca and Eunice went far out of their way at times to be very helpful.
Stayed 5 nights in Feb 2020
Response from Kelvin Tse Group Hotel Manager on 19 Feb,2020
Thank you so much for reviewing your recent stay with us. It is such a pleasure to read such positive feedback. We are thrilled that you are so happy with everything that we are trying to deliver in terms of service and hospitality by Bianca and Eunice. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

JLee, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Molly and her team have provided excellent service and should be commended I really enjoy staying in this hotel and will return on my next visit to Hong Kong.
Stayed 3 nights in Jan 2020
Response from Kelvin Tse Group Hotel Manager on 1 Feb,2020
Thank you for such wonderful comments. We are very glad to hear that you had such a wonderful stay. Molly is very delighted to hear you appreciate her services as our staff team put in a lot of effort to ensure all of our guests have a remarkable time! Thank you for your recommendations and we hope to see you soon! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

Al, Sydney, Australia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, spacious rooms. Rooms could do with a bit of an update, but nothing major, I’d also prefer a smaller pillow myself (but I recognize that’s a personal preference). Whilst no dining in the hotel, there are plenty of options around. Would definitely stay here again.
Stayed 9 nights in Jan 2020
Response from Kelvin Tse Group Hotel Manager on 1 Feb,2020
Thank you for taking the time to share your recent experience with us. We are glad to hear that your Butterfly experience was pleasant which you found that our location was good and the staff was friendly. We will definitely take note of your comment regarding the room that could do with a bit of an update and seek the necessary improvement to ensure our guests can enjoy a relaxing stay. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Kelvin Tse Group Hotel Manager on 23 Jan,2020
Thank you for taking the time to share your recent experience with us. We are glad to hear that your Butterfly experience was pleasant. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and friendly.
Stayed 2 nights in Jan 2020
Response from Regards, Kelvin Tse Group Hotel Manager on 13 Jan,2020
Thanks for taking the time to write this review, We are delighted to hear that you were impressed with our guest services team. We will definitely work hard to maintain our top quality services. Thank you once again and we look forward to welcoming you back in the future!

10/10 Excellent

C.C., Washington, DC

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are great; one of the best I have ever experienced. Overall, I like the hotel and will come back.
Stayed 3 nights in Jan 2020
Response from Kelvin Tse Group Hotel Manager on 10 Jan,2020
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant which you found that our staff was great. our support is our great motivation. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Vic, Manila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to stay in this hotel again because of the staff and location. Walking distance from the mtr and mall, and staff is very helpful. I just wish the bathrooms had a bidet.
Stayed 5 nights in Dec 2019
Response from Regards, Kelvin Tse Group Hotel Manager on 9 Jan,2020
Thank you for taking the time to share your recent experience with us. We are delighted to hear that you were impressed with our guest services team and good location. It is always great to hear our guests enjoyed our hotel and exploring the neighborhood as there are much to see and do around. We will continue to improve and we can't wait to offer you another perfect experience in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019
Response from Kelvin Tse Group Hotel Manager on 7 Jan,2020
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to public transport, shopping, and restaurants. Very attentive staff.
Stayed 4 nights in Jan 2020
Response from Kelvin Tse Group Hotel Manager on 7 Jan,2020
Thank you very much for reviewing us on Expedia.com.We are glad to hear that your Butterfly experience was pleasant which you found that our staff was attentive and location was good. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The picture and the actual condition of the room is exactly NOT what you have seen on the internet. The shower is strong but the door has a huge gap, water ended up leaking everywhere. You are basically stepping on puddle of water after you have taken a shower. Bed sheet has stains on them, the blanket is very thin. The room is very old. Nothing close to the pictures.
Stayed 1 night in Jan 2020
Response from Kelvin Tse Group Hotel Manager on 5 Jan,2020
Thank you very much for staying with us and sharing your comments. We regret to hear that you are unsatisfied for the door or shower and room cleanliness. Thank you for your valuable comment. Your disappointment has been shared with our Housekeeping team which we will improve right away and accordingly. Please accept my apologies and I hope that we will have the opportunity to welcome you sometime in the future. Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to accomodate us.
Stayed 2 nights in Dec 2019
Response from Kelvin Tse Group Hotel Manager on 3 Jan,2020
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome floor to ceiling windows!
The location of the hotel was great as it's just a short walk to both Wan Chai and Causeway Bay and our request for a higher floor room was also granted. The room had floor to ceiling windows all-around and felt really open and had a nice view of the surroundings, which we really enjoyed. They also lent us a wifi dongle and defuser for free. Only minor complaint we had was the layout of the bathroom as it had doors on both ends and felt really cramp due to limited vanity space. Other than that, everything was great, especially for the price. Highly recommended for short stays!
Stayed 2 nights in Oct 2019
Response from Kelvin Tse Group Hotel Manager on 30 Dec,2019
Thank you very much your valuable time in reviewing us. Your kind words have been shared with our team and we are motivated to serve even better! Your support is our great motivation and we are pleased that you are satisfied with our good location, nice room on the awesome floor with ceiling windows thus butterfly plus free rental. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this hotel were spectacular! So helpful with all our questions and gave us fantastic recommendations for restaurants. The room was small but perfect for our needs. Would recommend this hotel 100%. Close to everything.
Stayed 1 night in Dec 2019
Response from Regards, Kelvin Tse Group Hotel Manager on 26 Dec,2019
Thanks for taking the time to write this review, We are delighted to hear that you were impressed with our guest services team. Our Guest Services Team is always stand by for any assistance to ensure all the guests have an enjoyable stay with us anytime and we always encourage our guests to explore around the neighborhood as the area offer much to see and travel. Thank you once again and we look forward to welcoming you back in the near future!

10/10 Excellent

Kitty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful caring front desk service
The front desk staffs are excellent in service, they made us feel home away home, especially Ms Yuen, I talked with her over the phone regarding the disability room, she showed me the rooms when I checked in to make sure the room was suitable and comfortable for the elderly, her caring attitude is very appreciated.
Stayed 1 night in Dec 2019
Response from Kelvin Tse Group Hotel Manager on 16 Dec,2019
Thank you very much your valuable time in reviewing us. Your kind words have been shared with our team and we are motivated to serve even better! Ms. Yuen is very delighted to hear you appreciate her services as our staff team put in a lot of effort to ensure all of our guests have a remarkable time! Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kelvin Tse Group Hotel Manager on 12 Dec,2019
Thank you very much for reviewing us on Expedia.com. We are delighted to learn that you enjoyed your stay with us. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

8/10 Good

Charlene, Vancouver, Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a very convenient location with lots of restaurants and 7-11 around the neighborhood. There are many bus stops on Hennessy Road and it's about 5mins walk to the CWB Time Square Station. The superior room is spacious considering for the space in HK.
Stayed 8 nights in Nov 2019
Response from Kelvin Tse Group Hotel Manager on 2 Dec,2019
Thank you for taking the time to share your recent experience with us. We are glad to hear that your Butterfly experience was pleasant which you found that our room was spacious and the location was good. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Group Hotel Manager on 1 Dec,2019
Thank you very much your valuable time in reviewing us! We look forward to welcome you again at our hotel! Warm Regards, Kelvin Tse Group Hotel Manager

8/10 Good

Thaddeus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Group Hotel Manager on 1 Dec,2019
Thank you very much your valuable time in reviewing us! We look forward to welcome you again at our hotel! Warm Regards, Kelvin Tse Group Hotel Manager

10/10 Excellent

Jon Miko

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Regards, Kelvin Tse Group Hotel Manager on 25 Nov,2019
Thank you for taking the time to share your recent experience with us and we look forward to welcoming you back in the future!

8/10 Good

Andrew

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Kelvin Tse Group Hotel Manager on 16 Nov,2019
Thank you for taking the time to share your recent experience with us. We are glad to hear that your Butterfly experience was pleasant Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Kelvin Tse Group Hotel Manager

10/10 Excellent

Chan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Regards, Kelvin Tse Group Hotel Manager on 15 Nov,2019
Thank you for such great comments! Our guest services team at Butterfly on Morrison are delighted to hear your kind words and that you enjoyed staying with us so much.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Facilities, Clean, friendly staffs with good location.
Stayed 1 night in Oct 2019
Response from Kelvin Tse Group Hotel Manager on 31 Oct,2019
Thank you so much for reviewing your recent stay with us. Your support is our great motivation and we are pleased that you are satisfied with our friendly staff, good facility, clean room, and good location. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Kelvin Tse Group Hotel Manager