Hook Holiday Rentals

"Staff at breakfast were efficient "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"Used the pod from airport to hotel - really easy. Used the bar - shame the barmaid was more interested in somebody else's conversation than serving us - had to tell her 3 times about our order. If we go out of terminal 5 again we will use this hotel again."

"As a frequent guest here, it was disappointing that the checkin service and restaurant service was below the normal standards. The checkin Associate did not look at us at all during exchange… the server at breakfast was more interested in chatting to her colleague. For balance, service and the staff here are normally very good. This was a one off… "

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"Everything was nice, comfortable and clean. Staff was friendly but it's about 45min to an hour to London."

"Parking easy & a lot of spaces. Kingsize bed & bedding very comfy. Clean & in relatively good decor aside from water stains on ceiling in bedroom area. Good facilities - iron & ironing board, a long mirror as well as table one, a safe, a fridge & a hairdryer. Bathroom compact but clean & well thought out with a bath & powerful overhead shower. Grout immaculate. Toiletries from the White company. Towels white & in good condition. I liked the references to Henry VIII & Anne Boleyn in the bedroom & bar area downstairs. & the bar area looked very welcoming. Breakfast quite basic, but plentiful & perculated coffee was nice. However our omelettes were overcooked, my husband got cheese & tomato instead of tomato & onion which he asked for & the toast was a bit burnt. Unfortunately it was just lack of general maintenance & the breakfast that let it down. E.G. The room was very cold. It was not until morning that we noticed that the main window by the bed doesn't shut completely as no clip for the latch on the handle to lock into! 2 of the lamps in the bedroom didn't work so had to ask for new lightbulbs. When I asked for new bulbs, the staff member had to come and test them himself before he would believe me! Mirror in the bathroom was meant to light but didn't work. Aforementioned water stains on ceiling. Blind on small window broken & Blind on ceiling window damaged so couldn't open. Only 2 sachets of coffee and 3 teabags. If all resolved, I would have scored higher."

"Good for an overnighter ahead of a flight. Clean, spacious, comfy bed. "

"AC was great, room a perfect temperature for us"