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Reviews of Arlberg Hotham

3 out of 5
Arlberg Hotham
1 Great Alpine Road, Hotham Heights, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 50 reviews" "
Rating 8 - Good. 22 out of 50 reviews" "
Rating 6 - Okay. 10 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Adam

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The condition of this property was so bad that it didn't even meet the base line for paid accommodation. The couch was broken and unusable. There was mould around the windows and they haven't been cleaned in years. The toilet was filthy. The kitchenet did not even have a power point to run the useless hotplate that was provided. The fridge was broken, The mattress have loose springs..and on it goes. This place was so bad that I'm going to lodge a chargeback on my credit card as the facility did not meet baseline expectations for human occupation. Its just a shame that I cant load photos to verify.
Stayed 3 nights in Jul 2023

6/10 Okay

Sarah

Stayed 2 nights in Jun 2023
Response from k on 27 Jul,2023
can i ask why you did not ask for the room to be cleaned again ?why did you choose to consume the room then send this horrible message we could have resolved this at the time or you could have left and moved to another location ?

8/10 Good

Verified traveller

Liked: Staff & service
Great location, building condition ok, suitable for young people. Beds annoying and squeaky. Spa and pool seems like hardly gets cleaned. Overall had a good time.
Stayed 2 nights in Sep 2018

8/10 Good

Anita

Liked: Cleanliness, property conditions & facilities, room comfort
Clean ski in ski out
Alberg was great. Close to the slopes and the village bus stopped right outside. Room was clean and spacious with drying racks and full kitchen. Reception service was average and wasn't exactly the most helpful. Ski hire was average, could probably get better hire equipment at Hotham Central.
Stayed 3 nights in Aug 2018

6/10 Okay

celia, victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 3 nights. The room was ok, had what we needed though it could use an update. For a large place like this they could do with a recreational centre with games and pool tables etc, for when the weather gets bad. The snow bus stops right outside which was great to get the car and if you want to go a bit further to Jack frost. The restaurant only serves pizza and burgers on special nights we struggled a bit finding food after 7 that wasn't pizza anywhere. The mini mart was extremely limited and of course expensive but so was the supermarket at hotham central.
Stayed 3 nights in Sep 2017

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jenny

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Tired; Value: Average price; Service: Outstanding; Cleanliness: room clean grubby public;

10/10 Excellent

Damon, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Acceptable price; Service: Professional; Cleanliness: Immaculate;

4/10 Poor

Shaun, Australia - TAS - Launceston

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Shabby, Horrible, Run-down; Value: Rip-off; Service: Inferior; Cleanliness: Filthy, Smelly, Grubby; This property is a disgrace for the price

6/10 Okay

Elaine, Australia - VIC - Melbourne

Disliked: Cleanliness, property conditions & facilities
Facilities: Tired, Old; Service: Sufficient; Cleanliness: Grubby;

10/10 Excellent

Lakmali, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Service: Go the extra mile;

8/10 Good

Shenay, Australia - VIC - Geelong

Liked: Staff & service
Disliked: Cleanliness
Facilities: Basic; Value: Affordable; Service: Good, Friendly, Courteous; Cleanliness: Dirty, behind the d-bed was food; We had a wonderful stay and I must point out, the customer service from the hire shop within the Arlberg was amazing!

10/10 Excellent

Pam, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable, Economical; Excellent heating in the room (hydronic) & heaps of beds - a set of bunks & 2 doubles with the bunks & a double in a separate room for our kids

6/10 Okay

Terence, Singapore

Disliked: Cleanliness
Facilities: Basic; Service: Inoffensive; Cleanliness: Lacking; Bus stops right at the base of the hotel

8/10 Good

Leah, Australia - VIC - Regional VIC

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Facilities: Good; Value: Over-priced; Service: Outstanding; Cleanliness: Dirty; Staff were friendly

10/10 Excellent

Nathan, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Renea, Australia - VIC - Regional VIC

Liked: Staff & service, property conditions & facilities

8/10 Good

George, Australia - VIC - Melbourne

Liked: Property conditions & facilities
Facilities: Good; Value: Average price; Service: Polite; Cleanliness: Tidy;

10/10 Excellent

Carl, Australia - SA - Regional SA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Go the extra mile; Cleanliness: Pleasant;

8/10 Good

Bernadette, Australia - VIC - Melbourne

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Service: really nice staff; Cleanliness: Dirty, bathroom was gross;

10/10 Excellent

luke, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

brett, Australia - VIC - Melbourne

Liked: Staff & service
Disliked: Cleanliness
Facilities: Unpretentious; Value: Costly; Service: Friendly; Cleanliness: ok but not amazxing;

8/10 Good

Jeffrey, Australia - VIC - Melbourne

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Shabby, Bare minimum; Value: Fair price; Service: Professional, Courteous;

10/10 Excellent

Trent, Australia - TAS - Launceston

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Ideal; Value: Great deal; Service: Flawless;

8/10 Good

Warren, Australia - VIC - Regional VIC

Liked: Cleanliness, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Basic; Cleanliness: Pleasant;

10/10 Excellent

Cindy, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable, in Spring; Service: Courteous; Cleanliness: Lovely;

10/10 Excellent

Melissa, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were real to the pictures.

8/10 Good

Mat, Australia - WA - Perth

Liked: Cleanliness, staff & service
Facilities: Modest; Value: Moderate; Service: Good; Cleanliness: Pleasant;

8/10 Good

Anne, Australia - VIC - Melbourne

10/10 Excellent

Alex, Australia - VIC - Melbourne

Liked: Cleanliness, property conditions & facilities
Facilities: Above average; Value: Great deal; Service: Basic, Polite; Cleanliness: Spotless; It was close to swindlrs

10/10 Excellent

Wayne, Australia - VIC - Geelong

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: our room new bathroom; Value: For the snow good value; Service: fixed tv straight away; The bus stop is at the door

8/10 Good

Vanessa, Australia - VIC - Melbourne

Liked: Staff & service
Facilities: Everyday; Value: Affordable; Service: Friendly; Cleanliness: Neat; The pizzas from the restaurant are tasty!

8/10 Good

delia, Australia - VIC - Regional VIC

Liked: Staff & service
Disliked: Cleanliness
floor dirty, kitchen not well equiped

6/10 Okay

Vicki, Australia - VIC - Regional VIC

Liked: Staff & service
Disliked: Cleanliness

6/10 Okay

Stephen

Disliked: Cleanliness
Facilities: Basic; Value: Affordable; Service: Polite; Cleanliness: Lacking;

10/10 Excellent

rebecca, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: very satisfied; Value: Bargain; Service: very helpfull; Cleanliness: Pleasant; restraunt had cheery staff that were more than welcoming & happy to have a joke,

8/10 Good

Rob, Australia - VIC - Melbourne

Facilities: Basic, Everyday; Value: Affordable; Service: Basic; Cleanliness: Tidy, Clean;

8/10 Good

Tom, Australia - VIC - Geelong

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Facilities: Good, good variety but dated; Value: Acceptable price; Service: friendly helpful staff; Cleanliness: Dirty, floor filthy; Drying cupboard worked well. Restaurant had great food. Spa nice and hot.

8/10 Good

Ben, Australia - TAS - Regional TAS

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Reasonable; Service: Every thing catered for; Cleanliness: Pleasant;

8/10 Good

Damon, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Friendly; Cleanliness: Pleasant;

6/10 Okay

dana

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Tired, Old; Value: Over-priced; Service: Unhelpful, Below average, Lacking; Cleanliness: Dirty, Untidy, Poor;

8/10 Good

Larissa, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Courteous; Cleanliness: Pleasant; Quite self contained property.

10/10 Excellent

ebony, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
the restaurant and the 1kg chicken wings were awesome

10/10 Excellent

Courtney, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Friendly; Cleanliness: Pleasant; has a supermarket in the hotel! BEST.

6/10 Okay

Adam, Australia - QLD - Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nothing special; Value: Average price; Service: Amateur; Cleanliness: Dirty; I guess it was the cheapest out of all there is available

8/10 Good

William, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Above average; Value: Affordable; Service: Respectful, Friendly, Courteous, Open very late; Cleanliness: Lovely; Best place I've stayed at in hotham so far!

8/10 Good

Raymond, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service
Facilities: Basic; Value: Affordable; Service: Courteous; Cleanliness: Pleasant;

10/10 Excellent

Lisa, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities