Sadly, the check in process was a big bust here at this location. It was my first time traveling with a pet, so I called the hotels RESERVATIONS LINE 4 days before our stay to verify that the hotel was indeed pet friendly and inquire about any fees. The gentleman on the phone, Ashan, told me check in early would be no problem and when I asked about fees he said nothing about fees. Again, first time traveler with a pet. When I got there to check in and inform them again that we had my moms 17 year old cat with us, I was hit with the 75 dollar pet fee AND early check-in fee. When I told the lady I had called a few days prior and gave the mans name, she said no one worked there by that name and proceeded to chuckle that sometimes reservations gives out the wrong information. When I told her it wasnt a funny matter and that it's wrong to misinform people like that, her mood sombered. I ended up paying to stay here an additional 100 dollars and the visit itself was subpar. No hot tub (absurd when you pay $250 to stay with a pet) no outside umbrellas, the sliding doors to the bathroom got stuck on us constantly. No shampoo or lotion in the ready for you bottles in the bathroom. It wasnt worth $250. It just WASN'T.