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"The staff was"

"The beds were comfortable. The hotel is very outdated. It doesn’t even have a normal bathroom door that locks. They also need to update plumbing and hot water. The shower head barely had water coming out and the fixtures were raggedy. Will not recommend."

"The room decor and layout was not what I expected, however the bathroom was really nice."

"We loved our stay at Hyatt Regency Houston West. It’s a beautiful hotel. I feel bad because I didn’t get the name of the gentleman who checked us in, he was so kind and helpful. Also when we were passing by the cafe, the lady working was about to go on break but she was kind enough to let me in and allowed me to order a cafe mocha, which I really appreciated. Our room was so nice and clean. Bed was so comfortable and I slept so good. The same gentleman who checked us in also checked us out and I asked him about feeding the Kio fish and he handed me the food and I absolutely loved feeding them!!! We didn’t get to enjoy their pool but we are looking forward to that our next stay. I highly recommend staying here at this hotel, it’s not only beautiful but their staff is amazing and customer service is excellent! The hotel is also convenient in location, right off I-10, not far from City Centre and memorial city mall. Thank you."

"Nice facility"

"Clean and nice room and excellent hotel staff."

"Check-in wasn’t great. I had to call to someone from the back after a couple minutes and then wait for her to get off her cell phone. I had a question about the cafe (which is just their bar/restaurant), but she seemed in a hurry as others were waiting too. Then I - along with about 10 guests- waited for five minutes for an elevator to reach the lobby. Guests said this was happening a lot (it was my only time). Finally the shower in my room didn’t drain properly, so I was standing in water. Overall, disappointing and overpriced in my mind"

"The bar needs to be open longer"

"Great stay!"