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Reviews of Courtyard Houston Kingwood

3 out of 5
Courtyard Houston Kingwood
130 Northpark Plaza Dr, Kingwood, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 424 out of 626 reviews" "
Rating 8 - Good. 134 out of 626 reviews" "
Rating 6 - Okay. 36 out of 626 reviews" "
Rating 4 - Poor. 17 out of 626 reviews" "
Rating 2 - Terrible. 15 out of 626 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The thermostatic control for the shower was stuck on hot all the way and couldn't be adjusted. The sink stopper didn't work. But everything else was great!
Stayed 1 night in Apr 2024
Response from Ollie H. - General Manager on 10 May,2024
Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing them to our attention. I have shared your message with our Hotel Leadership team. We appreciate you choosing to stay with us. We hope to see you again when your travels bring you back to the Kingwood/Humble area.

10/10 Excellent

Michael Albert, Mission Viejo

Stayed 2 nights in Apr 2024
Response from Ollie H. - General Manager on 10 May,2024
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No morning coffee or continental breakfast. They do have a little bar and grill but it is pricy.
Stayed 3 nights in Apr 2024
Response from Ollie H. - General Manager on 10 May,2024
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

lynda s

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ollie H. - General Manager on 10 May,2024
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

noe o

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Roxanne

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Dont stay here!
This '5 star' hotel has dummy cameras around the property. Zero cameras looking in the parking lot. Our stay started with the TV not working. When reported they sent maintenance up and they said, 'We have a lot of trouble with the tvs. They are old. You just have to unplug them sometimes to get them to work.' I had to unplug every time i wanted to watch Tv during my 6 day stay. The next morning I needed to use their computer and printer for business and their internet was out. It ended up being out for 5 of the 6 days I was there. Then their machines went down that program your room card. On day 2, my card stopped working. They couldn't fix it. Everytime I left, they had to escort me to my room. 3rd night, while waiting to get an escort or my key fixed a gentleman wanted into a room he was NOT on the reservation. One guy followed protocol (and safety) and was not going to let him up. Another guy, because he escorted him up the day before said, 'its OK, I've taken him up yesterday.' The one still didn't want to do it... which is the way it should be. How do they know the person on the reservation wanted him back up there? How do they know they didn't get into a fight earlier? You just never know. I personally put anyone with me (except minors) name at front desk so they know it's ok for them to have a key. On the 5th night, we parked in front of the side door, just feet away from the bar and restaurant, and in full view of the camera and MY CAR WAS STOLEN! BEWARE!!!
Stayed 6 nights in Jan 2024

10/10 Excellent

susanne

Stayed 1 night in Jan 2024

6/10 Okay

Mary

Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Stayed 1 night in Dec 2023

6/10 Okay

Terrance

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Claude

Business traveller
Disliked: Property conditions & facilities
Location
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Amy

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The tv antenna was broken. Ac unit in room rattles all night. No milk or cream for coffee in the morning and staff doesn’t tell you until after you order and pay.
Stayed 1 night in Nov 2023
Response from Nichole C- AGM on 22 Nov,2023
Dear Valued Guest, Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to avoid further inconveniences. We hope you choose to stay with us again and give us the chance to offer you a better experience.

10/10 Excellent

Doyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it had a breakfast place right in the lobby!
Stayed 2 nights in Oct 2023
Response from Miriam-FD SUPERVISOR on 7 Nov,2023
Thank you for your score, but more importantly thank you for staying with us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very accommodating, nice and friendly place
Stayed 2 nights in Oct 2023
Response from MIRIAM - FD SUPERVISOR on 7 Nov,2023
Thank you for your score, but more importantly thank you for staying with us.

10/10 Excellent

Walter

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Miriam - FD Supervisor on 7 Nov,2023
Thank you for your score, but more importantly thank you for staying with us.

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Miriam - Front Desk Supervisor on 7 Nov,2023
Thank you for your score, but more importantly thank you for staying with us.

6/10 Okay

Carl

Mattress needed replacement. Light bulbs not working.
Stayed 1 night in Sep 2023
Response from Miriam - Front Desk Supervisor on 7 Nov,2023
Thank you for your review, but more importantly thank you for staying with us. We apologize for your experience with our bed mattress and your light bulbs not working. We notified our maintenance team to get this taken care of. We should have these issues resolved before your next visit. Thank you again. Have a great day.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Miriam- FD Supervisor on 7 Nov,2023
Thank you for your score, but more importantly thank you for staying with us.

10/10 Excellent

Lori Falk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ollie H. - General Manager on 8 Aug,2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

8/10 Good

ELLEN, forney

Stayed 1 night in Jul 2023

10/10 Excellent

Garth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Everything was wonderful.
Stayed 1 night in Jul 2023
Response from Ollie H. - General Manager on 8 Aug,2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

Tracie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was visiting from out of town and the hotel was just a few minutes away from my Son and his family house
Stayed 3 nights in Jul 2023
Response from Ollie H. - General Manager on 8 Aug,2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

Vernel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ollie H. - General Manager on 8 Aug,2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

2/10 Terrible

Carlyet

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Nothing unique. Vent in bathroom inoperable; terrible internet service; no remote for television; noise from renovation. Staff not familiar with surrounding area and its amenities. Staff not allowed to assist guest in making reservations at local restaurants.
Stayed 3 nights in Jul 2023
Response from Management Team on 20 Jul,2023
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I believe you voiced your concerns and issues with our Front Desk Agent, and she was able to compensate you by discounting your stay and refunding that amount back to your card on file. We also added points to your Marriott Bonvoy Member Number for the inconvenience and apologize if our compensation was not satisfying enough for you. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent any inconveniences from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Thank you

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property were very helpful and friendly!
Stayed 1 night in Jul 2023
Response from Ollie H. - General Manager on 8 Aug,2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

Kendra

Stayed 1 night in Jul 2023
Response from Ollie H., General Manager on 8 Aug,2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

Scott

Stayed 1 night in Jun 2023
Response from Ollie H. - General Manager on 8 Aug,2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Ollie H. - General Manager on 8 Aug,2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

8/10 Good

Belinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained and convenient to Kingwood conveniences and event venue.
Stayed 1 night in May 2023
Response from Ollie H. - General Manager on 9 Jun,2023
Thank you for taking the time to leave a review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ollie H. - General Manager on 2 Jun,2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Ollie H. - General Manager on 2 Jun,2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ollie H. - General Manager on 2 Jun,2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

8/10 Good

benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place to stay, would recommend, except the pool and hot tub wasnt heated (broken down)
Stayed 7 nights in Apr 2023
Response from Ollie H. - General Manager on 2 Jun,2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hate that our jacuzzi hot tub was out-of-order during your stay. Hopefully, we have it back up & running on your next visit. We hope to see you again when you travel back to the Kingwood area.

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ollie H. - General Manager on 2 Jun,2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood/Humble area.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and there’s a great sports bar across the parking lot called The Draft.
Stayed 3 nights in Apr 2023
Response from Ollie H. - General Manager on 2 Jun,2023
Thank you for your review and more importantly thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

10/10 Excellent

Linnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, roomy, very friendly staff. Parking easy and close to lots.
Stayed 3 nights in Apr 2023
Response from Ollie H. - General Manager on 2 Jun,2023
Thank you for your review and thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

10/10 Excellent

Dorcie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, great fitness facility
Stayed 1 night in Apr 2023
Response from Ollie H. - General Manager on 2 Jun,2023
Thank you for your review and thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Ollie H. - General Manager on 2 Jun,2023
Thank you for your review and thank you for choosing to stay with us! We hope to see you again when you travel back to the Kingwood area.

10/10 Excellent

Jon

Stayed 1 night in Apr 2023

8/10 Good

Roger L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the expensive dining option, and the one morning we decided we would try it, the opening time was too late. Also annoying to have to ask for coffee pods every day, since no daily cleaning service. Did like the open area for sitting outside, very nice. And the room itself was great.
Stayed 5 nights in Mar 2023

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 4 nights in Feb 2023

10/10 Excellent

JoAnne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping an restaurants, staff was amazing!!
Stayed 3 nights in Feb 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff.
Stayed 2 nights in Feb 2023

10/10 Excellent

Flor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pretty good stay, clean and the staff pretty nice.
Stayed 1 night in Feb 2023

10/10 Excellent

Comaster

Liked: Staff & service
Very Accommodating Hotel
Stayed 2 nights in Jan 2023

6/10 Okay

Dick

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No free breakfast. Not the norm these days for this type of hotel. Will not use them again.
Stayed 1 night in Feb 2023

10/10 Excellent

Clarence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Carley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. The property and rooms are very well maintained. It was also quiet and surrounded by grocery stores, restaurants, and entertainment.
Stayed 4 nights in Jan 2023