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Reviews of Homewood Suites Houston Downtown

3 out of 5
Homewood Suites Houston Downtown
710 Crawford Street, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 511 out of 745 reviews" "
Rating 8 - Good. 173 out of 745 reviews" "
Rating 6 - Okay. 30 out of 745 reviews" "
Rating 4 - Poor. 16 out of 745 reviews" "
Rating 2 - Terrible. 15 out of 745 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laurisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. The area was a little concerning as far as safety, at night.
Stayed 2 nights in Apr 2024

8/10 Good

Tommy

Average hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great only take away was the 55$ parking every day next time I will Uber
Stayed 2 nights in Apr 2024

10/10 Excellent

Christie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Tracie

Travelled with family
This hotel was the loudest hotel I’ve ever stayed at. The muscle cars drove by throughout the night stopping at the light in front of the hotel. The music was so loud as were the cars the 10th floor didn’t help with that. We got very little sleep. We should have known that it was loud because of the one pair of ear plugs (for our fam of 4) on the bedside table. Nothing could keep out this noise. The worst!
Stayed 3 nights in Mar 2024
Response from Kristen - Guest Services Manager on 10 Apr,2024
Thank you for your feedback. I apologize for the noise issue outside of the hotel. This is definitely an issue we can bring up to the city and hope something does get resolved with it. I can see how this can make an uncomfortable experience. We do thank you for choosing our property, we hope to see you again in better circumstances.

10/10 Excellent

Eva

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here for the Astros game. The desk staff were amazing and were so professional and kind even when the potential guests were totally obnoxious! We will definitely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very close to the two locations we were visiting in Houston this past weekend therefore great central location.
Stayed 2 nights in Mar 2024

8/10 Good

Blanca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yessica on 1 Apr,2024
We appreciate your feedback! Hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

GLORIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance to Minute Maid Ballpark
Stayed 1 night in Mar 2024
Response from Yessica on 1 Apr,2024
We appreciate your feedback! Hope to see you again if your travels ever bring you back to Houston.

2/10 Terrible

Roberto, Austin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a good start by getting up to my room and the room was already occupied
Stayed 1 night in Mar 2024
Response from Yessica on 25 Mar,2024
Thank you for taking the time to share your experience with us. Will be sharing your comments with our guest service manager and ensure this gets addressed. We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Terry Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Yessica on 25 Mar,2024
Thank you for taking the time to share your experience with us. We hope to see you again if your travels ever bring you back to Houston.

6/10 Okay

Amber

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Very spacious first time in texas
The service checking in and any questions was excellent thanks to Paul. First time to Texas for a quick weekend getaway. However there was a snow storm and we had 4 delays before departure. We technically didn’t check in until 1:30am the next day. Saturday morning I asked the front desk is there anyway any of my money could be returned, and the person stated it’s not their fault we had a delay. I said ok and walked away. The hotel is beautiful and spacious rooms. However there were little eyelashes in the bed, someone’s earring on the bed and trash left in the kitchenette trash bin.
Stayed 2 nights in Jan 2024

6/10 Okay

Jessica

Stayed 3 nights in Dec 2023

10/10 Excellent

Aaron Anthony Mc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Dec 2023

8/10 Good

Jeffrey A

Liked: Cleanliness, staff & service, property conditions & facilities
Biggest note I have, is that they're valet-only at $50. Parking lot across the street is also $50, but you've gotta leave at 9:30am. I should've figured, but if you can stay outside downtown - do. Otherwise, it was fine.
Response from Yessica on 25 Mar,2024
Thank you for taking the time to share your experience with us. We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

kyung min

Liked: Cleanliness, staff & service, amenities
good location
Stayed 1 night in Nov 2023

10/10 Excellent

todd

Stayed 3 nights in Nov 2023

10/10 Excellent

jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Great weekend
Stayed 1 night in Nov 2023
Response from Yessica on 27 Nov,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Yessica on 27 Nov,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Yessica on 27 Nov,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Cheryl Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Very friendly.
Stayed 3 nights in Nov 2023
Response from Yessica on 10 Nov,2023
We appreciate your feedback! We look forward to seeing you again if your travels ever bring you back to Houston.

10/10 Excellent

Anita

Stayed 6 nights in Oct 2023
Response from Yessica on 10 Nov,2023
We appreciate your feedback! We look forward to seeing you again if your travels ever bring you back to Houston.

8/10 Good

Grace Audrey Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised with a $350 valet fee for our 7 day trip, which was not fun. But the staff were friendly and professional. The amenities were clean and set well. I would recommend updating to smart TVs for people who don't want to watch cable TV (for Netflix, Hulu and YouTube). The custodian damaged a keepsake from our trip which was hidden under furniture in out room. Breakfast was good.
Stayed 6 nights in Oct 2023
Response from Yessica on 10 Nov,2023
We appreciate your feedback! We will take your comments into consideration for our TV's. I will be sharing your comments with my housekeeping manger to ensure it gets addressed. We look forward to seeing you again if your travels ever bring you back to Houston.

10/10 Excellent

Jordann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Yessica on 24 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Yessica on 24 Oct,2023
We apologize for falling short in our delivery of services. We hope you give us another opportunity to make it right. If your travels ever bring you back to Houston.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff, especially the guys at valet services are exceptional.
Stayed 1 night in Oct 2023
Response from Yessica on 24 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Really close to the Toyota Center. The bar/restaurant is pricy though, and the “hot breakfast” is cold. Other than that, the motel was nice and clean, staff were super friendly. Would book again.
Stayed 1 night in Oct 2023
Response from Yessica on 24 Oct,2023
We appreciate your feedback! We will be sharing your comments with our food and beverage department. We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Yessica on 24 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Miguel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room with well equipped kitchen. breakfast was good too. staff was great and welcoming to my dog. there's a police station two blocks down and that's probably related to why I saw so many people detained the two days I was there.
Stayed 1 night in Oct 2023
Response from Yessica on 13 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

8/10 Good

Misti

Liked: Cleanliness, staff & service, property conditions & facilities
House keeping knocked. I told her we didn’t need services. They tried to open the door anyway.
Stayed 2 nights in Oct 2023
Response from Yessica on 12 Oct,2023
Thank you for your feedback! We will be sharing your comments with our housekeeping manager. To avoid this from happening in the future. We look forward to seeing you again if your travels ever bring you back to Houston.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean!
Stayed 1 night in Oct 2023
Response from Yessica on 12 Oct,2023
Thank you for your feedback! We look forward to seeing you again if your travels ever bring you back to Houston.

4/10 Poor

christopher

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property was fine but I’d recommend going through someone else besides Expedia to book the room. I had my confirmation email and when I arrived they said they did not have anything in their system. Luckily there was an open room they were able to put me in.
Stayed 1 night in Sep 2023
Response from Yessica on 2 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

8/10 Good

Tomas

Business traveller, Travelled with partner
It was average overall. Not great but no bad… just average. They could do better!
Stayed 4 nights in Sep 2023
Response from Yessica on 2 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Casey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Experience was amazing. Room very comfortable
Stayed 1 night in Sep 2023
Response from Yessica on 2 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

8/10 Good

Leslie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Yessica on 2 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was slow on the valet side.
Stayed 3 nights in Sep 2023
Response from Yessica on 2 Oct,2023
We appreciate your feedback! Will be sharing your comments with our valet manager. We hope to see you again if your travels ever bring you back to Houston.

8/10 Good

Manuel

Liked: Cleanliness, property conditions & facilities, room comfort
N/a
The rooms were nice and the rooms were clean but with reservations never mentioned about the parking situation
Stayed 1 night in Sep 2023
Response from Yessica on 10 Nov,2023
We appreciate your feedback! We will look into our parking information to ensure it is mentioned in our Expedia website. We look forward to seeing you again if your travels ever bring you back to Houston.

8/10 Good

Richard

Stayed 1 night in Sep 2023
Response from Yessica on 2 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

8/10 Good

Angela

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Yessica on 2 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

8/10 Good

Francisca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect to attend a baseball game. The restaurant closes early and after getting back from the game, you have to hurry to get into a long baseball fan line to order from the menu. They do make arrangements to have pre-made but delicious pizzas for the late crowd.
Stayed 2 nights in Sep 2023
Response from Yessica on 11 Sept,2023
We appreciate your feedback. Hope to see you again if your travels ever bring you back to Houston!!

10/10 Excellent

Randal

Stayed 1 night in Sep 2023
Response from Yessica on 11 Sept,2023
We appreciate your feedback. Hope to see you again if your travels ever bring you back to Houston!!

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great hotel.
Stayed 1 night in Sep 2023
Response from Yessica on 11 Sept,2023
We appreciate your feedback. Hope to see you again if your travels ever bring you back to Houston!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
First time here and very clean, comfortable room. Everyone was very pleasant and the breakfast was as expected. Would stay again based in n my experience.
Stayed 1 night in Sep 2023
Response from Yessica on 10 Nov,2023
We appreciate your feedback! We look forward to seeing you again if your travels ever bring you back to Houston.

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023
Response from Yessica on 2 Oct,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city views
We arrived early and were able to do an early check in and had views of Minute Maid park. Breakfast was great. Room was spacious. Only wish we could’ve stayed on vacation longer. We were able to secure a parking spot with Spot Hero about a block away from the hotel without any issues.
Stayed 1 night in Aug 2023
Response from Yessica on 28 Aug,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston!

10/10 Excellent

MARK

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Yessica on 28 Aug,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston!

10/10 Excellent

randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking was ridiculously expensive.
Stayed 1 night in Aug 2023
Response from Yessica on 28 Aug,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston!

10/10 Excellent

Bobbi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the parking situation was horrendous and expensive.
Stayed 4 nights in Aug 2023
Response from Yessica on 28 Aug,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so courteous and helpful. We felt very special. The only issue I had was the slamming doors of our neighbors or maid service in the morning. I'm sure that can't be helped, however. Breakfast was beyond spectacular. We will be back for sure!! Thank you.
Stayed 4 nights in Aug 2023
Response from Yessica on 28 Aug,2023
We appreciate your feedback! We hope to see you again if your travels ever bring you back to Houston!