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Hotel Willowbrook

2.5 star property
Travelers find relaxation in the spa tub and family fun at the indoor pools of this Houston hotel, where comfort meets convenience

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Located in Willowbrook, Wingate by Wyndham - Houston/Willowbrook offers guests a free full breakfast each morning. Enjoy the spa tub, indoor pool, children's pool, and sun loungers. Practical amenities include dry cleaning and express check-out.

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

Deluxe Room

  • Sleeps 3

King Room - Non-Smoking

  • Sleeps 3

Room With 1 King Bed, Mobility/Hearing Accessible, Bathtub With Grab Bars-Non-Smoking

  • Sleeps 3

2 Queen Beds, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 5

2 Queen Beds Room, Non-Smoking

  • Sleeps 5

Mobility Accessible Room

  • Sleeps 6

Deluxe King Suite-Non-Smoking

  • Sleeps 3

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About the area

Located in Willowbrook, a neighbourhood in Houston, Wingate by Wyndham - Houston/Willowbrook is in a shopping district. Travellers who have shopping on the agenda can visit CityCentre and Memorial City Mall. Aerodrome and Mountasia Houston are also worth visiting. Visit our Houston travel guide
Map
9050 Mills Rd, Houston, TX, 77070

Getting around

  • Houston Station
    27 min drive
  • George Bush Intercontinental Airport (IAH)
    28 min drive

Restaurants

  • McDonald's
    19 min walk
  • It'z
    18 min walk
  • Hooters
    15 min walk
  • Margarita’s Coffee
    14 min walk
  • P.F. Chang's China Bistro
    18 min walk

About this property

Hotel Willowbrook

Hotel located in Willowbrook
Take advantage of free full breakfast, dry cleaning/laundry services and a gym at Wingate by Wyndham - Houston/Willowbrook. For some rest and relaxation, visit the hot tub. In addition to a 24-hour business centre, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool and a children's pool, along with sunloungers
  • Free self-parking
  • Motorhome/coach/lorry parking, express check-out and express check-in
  • Multilingual staff, a 24-hour front desk and meeting rooms
Room features
All 83 rooms boast comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Fridges, microwaves and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Breakfast available for a fee

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference centre (1,798 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wingate Houston
Wingate Houston Willowbrook
Wingate Willowbrook
Wingate Wyndham Houston Willowbrook
Wingate Wyndham Willowbrook
Wingate Wyndham Willowbrook Hotel
Wingate Wyndham Willowbrook Hotel Houston
Wyndham Willowbrook
Wingate By Wyndham Hotel Houston
Wingate Hotel Houston
Wingate Wyndham Houston/Willowbrook Hotel Houston
Wingate Wyndham Houston/Willowbrook Hotel
Wingate Wyndham Houston/Willowbrook Houston
Wingate Wyndham Houston/Willowbrook
Wingate by Wyndham - Houston/Willowbrook Hotel
Wingate by Wyndham - Houston/Willowbrook Houston
Wingate by Wyndham - Houston/Willowbrook Hotel Houston

Frequently asked questions

Does Wingate by Wyndham - Houston/Willowbrook have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Wingate by Wyndham - Houston/Willowbrook pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Wingate by Wyndham - Houston/Willowbrook?

Self-parking is free at this property.

What time is check-in at Wingate by Wyndham - Houston/Willowbrook?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Wingate by Wyndham - Houston/Willowbrook?

Checkout is at 11 AM.

Where is Wingate by Wyndham - Houston/Willowbrook located?

Located in Willowbrook, this hotel is within 1 mile (2 km) of Aerodrome, Houston Methodist Willowbrook Hospital and Willowbrook Mall. Mountasia Houston and Stone Moves Indoor Rock Climbing are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Willowbrook Reviews

5.0

5.0

Cleanliness

4.6

Amenities

5.8

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 176 out of 1000 reviews
Rating 8 - Good. 97 out of 1000 reviews
Rating 6 - Okay. 144 out of 1000 reviews
Rating 4 - Poor. 145 out of 1000 reviews
Rating 2 - Terrible. 438 out of 1000 reviews

Reviews

6/10 Okay

cathrin

The Hotel needs some work. Only one elevator working . The one working was scary . A lot of screaching and bumping while getting up. The room was ok. Staff was friendly. Many guests were asking for sugar at breakfast time only to find out that there was only sweetener.
Stayed 1 night in Dec 2025

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast!!!! Staff!!!!! Clean room!!!!!! Clean property!!!!!!! Definitely worth it!!!!!!
Stayed 1 night in Oct 2025

10/10 Excellent

L M

Liked: Amenities
Super friendly front desk staff.
Stayed 4 nights in Jun 2025

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful if you speak directly they can help you we great things to do in the area and good food to grab wonderful deals
Stayed 7 nights in Oct 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

It was fast check in, friendly staff and clean room, great stay
Stayed 1 night in Feb 2025

4/10 Poor

Jacob

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would not stay at this location again. The property, amenities, and food did not live up to the Wingate name. The elevator was frightening to ride, the property was run down. The continental breakfast was bad for what it’s supposed to be. Eggs tasted like plastic, the coffee tasted recycled. If you wanted to take food to your room to eat, there is a $25 charge added to your room. There was a bug in the bed and the carpet felt moist. Not good overall.
Stayed 2 nights in Oct 2025

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service, very convenient
Stayed 1 night in Feb 2025

6/10 Okay

Arthur

Liked: Cleanliness, property conditions & facilities
Wish they would have had internet and good hot water
Stayed 2 nights in Oct 2024

6/10 Okay

Hyacinth

Liked: Staff & service
The staff was good, especially the guy I checked in with was great! The hotel room is good, super comfy, and spacious. But the bed was shaking by itself while your trying to sleep and sounded like people were talking inside the room with you. No thank you room 404.
Stayed 1 night in Apr 2025

4/10 Poor

Fuad

Disliked: Cleanliness, amenities
Mad sketchy, good customer service tho, the elevator sounds like it's at the end of it's life pretty soon, the stairs smell like a mix of marijuana cigarettes and pee, the rooms were good tho toilets are a bit small and room service is mad expensive, the pool was unavailable
Stayed 5 nights in Jun 2025

2/10 Terrible

Tyana

Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very nice! Just a lot of activity going on day and night
Stayed 1 night in Jun 2024

6/10 Okay

Austain

Liked: Cleanliness
Over all I liked the room and the staff was for the most part friendly. The breakfast lady was kind of rude. But we enjoyed our stay
Stayed 1 night in Oct 2024

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities

Probably the worst stay ive ever had

Booked here for the location and indoor pool and hottub for a relaxing vacation near old friends i haven't seen in a few years, the hotel was clost to where they live, had the pool and hot tub i was looking for, got there and the indoor pool and hot tub were both ice cold, the tile floors where sticky, the breakfast was horrible, the parking lot lights were so bright they shined through the curtains, only positive about that is you could see the people selling things in the parkinglot to ensure they were not also breaking into your car... and on my last day when i was gathering my things i seen roachs near the bed and bath tub
Stayed 3 nights in Jul 2025

8/10 Good

Hersani

Liked: Cleanliness, staff & service, room comfort

Good rest

It was comfortable
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Night staff was very unfriendly but day staff was very friendly & helpful - Room was large, clean and good enough!!
Stayed 1 night in Nov 2023

10/10 Excellent

MCavion

Liked: Cleanliness, staff & service, amenities
The original room that was assigned was a little too dated, but front deck assigned another room which was much better, with no hesitation!!!! Staff was very nice
Stayed 5 nights in Mar 2024

4/10 Poor

Denise

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The staff was very friendly and helpful but the beds were so uncomfortable. Then one night we were woken up to our car alarm going off at 330.
Stayed 5 nights in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator went out when we arrived but was replaced with a new one quickly! Homeless and trash in the area around the property but not on the property. Staff did their best to make our stay as good as possible.
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
It was just want I needed; the staff was extremely helpful and friendly. It was quiet and clean; only thing I wish they had more breakfast options. Some turkey sausage & bacon for the no pork eaters and regular bacon & sausage. Like hot chocolate & tea for individuals who don’t care for coffee and for the kids. Though there is an option to order out from the menu which was provided in my room but overall it was a pleasant experience for my 1st time in Houston. And if I had to book again I would stay there for even changing rooms was a breeze. I checked in went to my room I felt uncomfortable in the 1st room due to the connecting door to the other room. She asked me what floor I want to be on but my only request was no connecting rooms and she moved me to the 2nd room with no hassle. And the only way to enter the building is through the front door with your key card especially at night; and that’s a safety plus for me❤️
Stayed 7 nights in Feb 2025

4/10 Poor

rodney

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful, that was only thing. The main reason I picked Wingate by Wyndham was how nice and big the rooms are and breakfast. 1st room TV didn't work. After try to fix, they moved me to another room. Burns on carpet, rust in shower and touch up paint instead of painting. On waffle not protein. 1 step above a motel. And woke up with bumps on neck, from sleeping in bed.
Stayed 1 night in Dec 2023

4/10 Poor

Kristin

Disliked: Cleanliness, amenities, property conditions & facilities
Area around the property is sketchy. Guests loiter in the parking lot smoking weed before coming in so the hallways, elevator, and pretty much everything in the building smells like a skunk. Our room had black mold growing behind the toilet. The entire room was dingy, dirty, and old looking. The staff tries, but how much carpet deodorizer can you use on old and dingy things? The funk didn’t hinder our neighbor’s “activities” for a full hour from 10:30-11:30 pm though. The breakfast was fresh made waffles which were actually decent, but the rest was very meh. Some bread, some bagels, a few types of cereal and hard boiled eggs and that was it. Oh, and milk, apple juice, and orange “drink” in a carafe. Better than starving, I guess!
Stayed 1 night in Jan 2024

4/10 Poor

Beverlee

Disliked: Staff & service, amenities, property conditions & facilities
Room furniture 301: • Both end tables on each side of the bad stayed open all the time. They would not close. • The heater was off the rails and I could see past the wall straight down to the parking lot. I didn’t like feeling like there was a hole in the wall. • One of the two elevators was broken. The other was very scarry and I will not ride it again. • This afforded me the opportunity to use the stairs to the third floor. :( The stair well had windows to the outside missed…another chance to see the cold parking lot below.  • I was disappointed at the bfast on the first night. But I did manage to find boiled eggs and cereal. The second morning, however, had no eggs or milk. The guy at the desk said the bfast lady was late (over an hour) and he can’t find the eggs, but could get me some milk. The apple juice craft was empty. It just looked pitifully. The oriental lady who checked me in was nice and thorough. That is the only nice thing I have to say about this place. Before Covid, I came here every year. I will not go back. I’ll just have to drive further.
Stayed 2 nights in Dec 2023

10/10 Excellent

FAVIAN A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025

10/10 Excellent

Jonathon

Liked: Amenities
Good energy love the place will be back real real soon
Stayed 2 nights in Sep 2025