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Reviews of Palace Inn Gulfgate

2.5 out of 5
Palace Inn Gulfgate
6658 Gulf Fwy, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 78 out of 128 reviews" "
Rating 8 - Good. 33 out of 128 reviews" "
Rating 6 - Okay. 8 out of 128 reviews" "
Rating 4 - Poor. 3 out of 128 reviews" "
Rating 2 - Terrible. 6 out of 128 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was efficient, professional and friendly. Very nice staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Zarea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ellen, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
This has been my go-to spot when I need to be close to home but alone. The price is more than reasonable for the quality of this establishment. I’m OCD so it’s important for everything to look as well as actually be clean. The staff is always welcoming. I go won’t go anywhere else, no matter what extra perks are offered. Thank you for never disappointing this frequent guest!
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 27 May,2023
Hello Ellen, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Vickie is always so helpful. The cleaning staff are top grade.
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 15 May,2023
Hello Brian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small complex. Rooms are nice, bathrooms are big.
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on 21 Mar,2023
Hello Richard, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Yvonnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and professional
Response from Sincerely, MP - Guest Relations Manager on 25 Feb,2023
Hello Yvonnie, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on 21 Jan,2023
Hello Lisa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Lauryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient clean and the staff would really work with you to make your stay good but the only thing is if you leave something 9 times outta 10 you won’t get it back.
Response from Sincerely, MP- Guest Relations Manager on 8 Jan,2023
Hello Lauryn, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Mansour, Clarkston

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2022
Response from MP - Guest Relations Manager on 27 May,2023
Hello Mansour, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Nicole

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal in Houston
The room was immaculately clean, and everything looked brand new. Even the outside of the building looked very recently painted. There was some traffic noise, but it was hardly noticeable with the air conditioner running. The bathroom area is large, and the bed was comfortable.
Stayed 1 night in Oct 2022
Response from MP - Guest Relations Manager on 8 Oct,2022
Hello Nicole, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service in this hotel is absolutely phenomenal. Vikki, the front desk service, was extremely helpful and attentive to room cleanliness and let us know before hand when room service arrived to our room. Overall, an excellent experience.
Stayed 2 nights in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on 2 Oct,2022
Hello Cluadia, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was phenomenal. The front desk was very attentive. Overall, the stay was a great experience
Stayed 1 night in Aug 2022
Response from Sincerely, MP- Guest Relations Manager on 31 Aug,2022
Hello Claudia, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here a week while I was attending some training I had the staff was awesome the rooms very clean the only down fall was they have now laundry on site
Stayed 4 nights in May 2022
Response from MP - Guest Relations Manager on 17 May,2022
Hello David, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Lady

Stayed 1 night in Feb 2022
Response from MP - Guest Relations Manager on 2 Apr,2022
Hello Lady, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Amorette

Liked: Staff & service
Stayed 1 night in Mar 2022
Response from MP - Guest Relations Manager on 2 Apr,2022
Hello Amorette, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Sierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close by everything
Stayed 2 nights in Feb 2022
Response from MP - Guest Relations Manager on 30 Mar,2022
Hello Sierra, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Ellen, Houston

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming here especially by myself. I come to be comfortable in a clean environment. I’ve stayed in a lot of hotels and this one is truly one of the best. Hands done.
Stayed 1 night in Feb 2022
Response from MP - Guest Relations Manager on 30 Mar,2022
Hello Ellen, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was east and safe. Room 210 was clean and sanitize which is a plus for me. I would recommend and would visit again if I’m in that area in the future.
Stayed 1 night in Feb 2022
Response from MP - Guest Relations Manager on 30 Mar,2022
Hello Valued Customer, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

LUIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean & formal. Easy to register.
Stayed 1 night in Jan 2022

10/10 Excellent

Edwin

Stayed 1 night in Nov 2021

2/10 Terrible

Herbert

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Carlos

Business traveller
Disliked: Property conditions & facilities
Third time is not a charm
My third stay in this hotel. The wifi stopped working at night. The power outlet near the desk did not work. Everything else was fine.
Stayed 3 nights in Jun 2021

6/10 Okay

Evonna

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service
Service was not great. The attendant was rude upon arrival, he had my reservation incorrect and he had an attitude about it? We also asked for more sheets. He asked why we needed more sheets and said that if we needed them, we had to bring the old ones down to the front desk. This was 8pm and the cleaning staff were still out working. The hotel was clean but I would not stay again
Stayed 1 night in Jun 2021

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a clean room.
Stayed 1 night in May 2021
Response from Management on 3 Jun,2021
Thank you for your kind review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, service is great.
Stayed 2 nights in Apr 2021
Response from Management on 27 May,2021
Thanks you for your great review.We look forward to have you with us again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from Management on 11 Jun,2020
Dear Guest Thank you for the review.Good reviews like yours motivates us to maintain our services just as you liked them.We look forward to have you with us in future

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Management on 11 Jun,2020
Dear Guest Thank for your review.It's good to know you liked your stay with us.We will be glad to have you with us again

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERALL WOULD STAY AGAIN. PRETTY QUITE . GET DIRECTIONS DOWN . CLEAN ALSO.
Stayed 1 night in Mar 2020
Response from Management on 27 Mar,2020
Dear Guest Thank you for your kind review.we definitely would love to have you with us again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was very friendly. The room was surprisingly nicer than I expected and I was very pleased with my stay. I will be returning to this location in the future. I have already recommended this location to others.
Stayed 1 night in Feb 2020
Response from Management on 26 Feb,2020
Dear Guest It gives us immense pleasure to know that you would return to us after your pleasant stay with us last time.We also appreciate your kind gesture of recommendations to your friends and family.We hope to offer them equally comfortable stay as you would've shared your experience

10/10 Excellent

Lucinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area didn’t look like much but the room wad beautiful. I loved the layout,
Stayed 2 nights in Feb 2020
Response from Management on 26 Feb,2020
Dear Guest We appreciate your kind review despite finding the surrounding area not as appealing to your liking.We look forward you welcome you for your future accomodations

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was flabbergasted! New rooms totally. Could be a brand new hotel but hard to tell. Totally clean, great beds / towels / huge shower with easy access. I was most impressed with this property and would have no problem recommending it completely to anyone.
Stayed 1 night in Jan 2020
Response from Management on 26 Feb,2020
Dear Guest We are pleased to have a great review from you.We will do our best to offer you equally comfortable and pleasant stay for your next accommodation.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Rooms
We've stayed here before. It's a great room near our son's apartment and school. Any time we are in the area, we will stay here.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel personnel at check-in were super! Very helpful and personable each time I needed something.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms looked brand new. Very high quality materials.
Stayed 2 nights in May 2019

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Surprised with our room, would recommend it
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Nice staff and the service was perfect. Beautiful decoration. I will recommend to family and friends when they travel to Houston
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet, could use thinker blankets But over all i enjoyed my stay
Stayed 1 night in Apr 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeds expectations
Exceeded expectations! Recently renovated and huge space.
Stayed 1 night in Mar 2019

2/10 Terrible

George

Disliked: Staff & service, property conditions & facilities, room comfort
Unhappy with the bed and no extra pillows
Bed was uncomfortable. Asked for more pillows and we were told there were plenty in the room. The building was very loud all night long. People going and coming all night long. We were told by a friend the next day that this motel is a rent by the hour type, used for sex and drugs. Not happy had to leave early and forfeit my money.
Stayed 3 nights in Mar 2019

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised by quality of the room.
Better than expected. One of the nicer hotels I've stayed in. Updated room, clean. Area was a little sketchy but I needed to stay in that area as it was close to where I needed to work. It was one way in and out which made me feel better about vehicle safety. Didn't have any issues.
Stayed 1 night in Mar 2019

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Room
The room was excellent!!! It was clean and recently remodeled. The people at the front desk were not very sociable at all!! Bare minimum for breakfast. My primary interest is the cleanliness of the room, and comfort of the bed. Palace Inn Gulfgate exceeded my expectations in both of these. I will readily stay there again.
Stayed 2 nights in Feb 2019

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got the hotel so we wouldn't have to deal with parking/traffic after attending a concert....enjoyed our stay, it served our purpose well.
Stayed 1 night in Jan 2019

10/10 Excellent

Lisa, Dallas Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is very quite and the room was clean, well decorated and spacious .. This is my new go to hotel when I am in the Houston area.. Not to mention there was some breakfast snacks in the lobby area win-win
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Kerslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay. Very clean...
Stayed 1 night in Dec 2018

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018