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Reviews of Staybridge Suites Houston Galleria Area, an IHG Hotel

3 out of 5
Staybridge Suites Houston Galleria Area, an IHG Hotel
2351 WEST LOOP SOUTH, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 248 out of 342 reviews" "
Rating 8 - Good. 62 out of 342 reviews" "
Rating 6 - Okay. 14 out of 342 reviews" "
Rating 4 - Poor. 13 out of 342 reviews" "
Rating 2 - Terrible. 5 out of 342 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious. Selection at breakfast was great!!
Stayed 2 nights in May 2024

6/10 Okay

ALEJANDRA

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Great location for shopping. Dirty towel in my bathroom
Stayed 2 nights in May 2024

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Clean and very convenient. Parking cheap
Stayed 1 night in May 2024

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to Galleria, and also have shops and good restaurants behind it
Stayed 9 nights in May 2024

8/10 Good

Koushik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Olga Ruby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe and comfortable.
Stayed 1 night in Apr 2024
Response from Aaron McManus on 7 May,2024
Thank you for you feedback! We are glad to hear you felt safe and comfortable in our hotel. We hope to welcome you again soon.

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, with a nice lobby, breakfast included, buffet style, happy hours. Traffic is a bit noisy if you are staying in the front but not a big issue.
Stayed 2 nights in Apr 2024
Response from Aaron McManus on 7 May,2024
Thank you for the excellent rating! We appreciate your positive feedback and are glad you enjoyed your stay with us. We’re glad to hear that you enjoyed the breakfast options and our happy hour. We hope to welcome you again soon.

10/10 Excellent

Aaron

Stayed 2 nights in Apr 2024

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So loud at night pool parting into the night. Windows very thin. I could highway and we were on the ninth floor. Only one elevator working and at 100 occupancy. Had to wait like fifteen minutes for elevator.
Stayed 1 night in Apr 2024
Response from Anh on 28 Apr,2024
Dear Kelly, We sincerely apologize for the issues you encountered during your stay. We appreciate your understanding and assure you that we will do our best to enhance your overall experience in the future.Best regards, Anh NguyenFront Desk Agent

10/10 Excellent

DIONNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was expensive
Stayed 4 nights in Apr 2024
Response from Anh on 28 Apr,2024
Dear Dionne,Thank you for your 5-star rating and for sharing your feedback with us. We understand your concern about the parking expenses.We're glad that overall, you had a positive experience with us. Your feedback is important to us.We look forward to welcoming you back for an even better experience.Best regards,Anh NguyenFront Desk Agent

8/10 Good

Mildre

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice for a weekend getaway
Stayed 2 nights in Mar 2024

6/10 Okay

Ron

Travelled with partner
No room cleaning service during a 3 day stay. Very noisy by the freeway at all hours of the day and night. Excellent breakfast and spacious dining area just off the lobby.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time in houston and this hotel made my stay excellent! Clean, comfy and convenient
Stayed 3 nights in Mar 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious rooms, amazing breakfast
Stayed 1 night in Mar 2024

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall, spacious and convenient when traveling in a family. Major complaint is that it does not offer a basic hotel service of cleaning rooms on weekends. They save on this service on weekends l, which does not make sense, since weekends is when you most travel and want a hotel that offers a complete service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kufremfon

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very beautiful and clean property to stay around Houston Galleria. This is highly recommended.
Stayed 8 nights in Mar 2024

6/10 Okay

Rayshella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time customer
Usually a Marriott customer, this was my first time at a StayBridge. I thought the crew did a good job of keeping up with the very crowded conditions in the breakfast area. Michelle at reception was especially helpful and provided excellent customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024

10/10 Excellent

Elissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the servicie of the manager is great, i change the frecuntly to clean the rooms
Stayed 6 nights in Dec 2023

10/10 Excellent

Obor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for families, all the amenities you need are available and the free breakfast is awesome too!
Stayed 13 nights in Dec 2023

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent Hotel at a Convenient Location
There was a heavy smell from the cleaning chemical in the room. The shower water pressure was also very low. The room was very large and clean. The reception at the front desk (Holiday Inn employee shared with Staybridge Suites) was also quite rude. Amenities were great. Overall, it is a very decent hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Tiffani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Irene

Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect from check in to check out
Stayed 2 nights in Nov 2023
Response from Damion Jackson on 28 Nov,2023
We are so happy you enjoyed your stay.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
All of the staff made me feel at home.
Stayed 2 nights in Nov 2023
Response from Damion Jackson on 19 Nov,2023
Thank you for taking the time to tell us about your experience at Staybridge Suites HOUSTON - GALLERIA AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 3464155900 or Staybridgehiexpress@amliberty.com.Sincerely,Damion JacksonGuest Service Supervisor 3464155900Staybridgehiexpress@amliberty.com

10/10 Excellent

Arbrehanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Speechless
Our stay was absolutely wonderful! A family member recommended this hotel and it exceeded our expectations. The front desk manager was awesome and so nice. Explained everything that we needed in detail. The room omg! It was literally like a mini apartment, this is one of the best hotels I’ve stayed in. Galleria area is great everything is conveniently in one area so we didn’t have to drive far for anything. Definitely a 10/10!
Stayed 2 nights in Nov 2023
Response from Damion Jackson on 21 Nov,2023
We are so pleased you enjoyed your stay.Sincerely,Damion JacksonGuest Service Supervisor 3464155900Staybridgehiexpress@amliberty.com

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Damion Jackson on 15 Nov,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON - GALLERIA AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 3464155900 or Staybridgehiexpress@amliberty.com.Sincerely,Damion JacksonGuest Service Supervisor 3464155900Staybridgehiexpress@amliberty.com

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Nov 2023
Response from Damion Jackson on 15 Nov,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON - GALLERIA AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 3464155900 or Staybridgehiexpress@amliberty.com.Sincerely,Damion JacksonGuest Service Supervisor 3464155900Staybridgehiexpress@amliberty.com

10/10 Excellent

Marco

Stayed 1 night in Oct 2023
Response from Damion Jackson on 15 Nov,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON - GALLERIA AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 3464155900 or Staybridgehiexpress@amliberty.com.Sincerely,Damion JacksonGuest Service Supervisor 3464155900Staybridgehiexpress@amliberty.com

8/10 Good

Chris

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Damion Jackson on 15 Nov,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON - GALLERIA AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 3464155900 or Staybridgehiexpress@amliberty.com.Sincerely,Damion JacksonGuest Service Supervisor 3464155900Staybridgehiexpress@amliberty.com

8/10 Good

Elisabeta

Stayed 6 nights in Oct 2023
Response from Damion Jackson on 15 Nov,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON - GALLERIA AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 3464155900 or Staybridgehiexpress@amliberty.com.Sincerely,Damion JacksonGuest Service Supervisor 3464155900Staybridgehiexpress@amliberty.com

10/10 Excellent

Jarrell L

Stayed 3 nights in Oct 2023

10/10 Excellent

Ntomong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast food was fantastic and nice family friendly suite. We enjoyed our stay and would definitely recommend this hotel.
Stayed 5 nights in Oct 2023
Response from Aaron McManus on 2 Nov,2023
Thank you for your feedback! Our team works hard to ensure guest satisfaction.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
The hotel is within a short drive to shops and restaurants. Also not too far from the beautiful Museum District. The room was well appointed, clean and being on the 11th room had a nice view of the city skyline. Bed was very comfy and loved the option of firm or soft pillows. The room was also very quiet which I appreciated. Front desk staff was friendly and helpful. Breakfast is included and consists of fruit, eggs, a choice of meat, potatoes, oatmeal and breads. The quality of bread and pastries could be much better and the eggs are one of those mixes but overall there’s a little something for everyone. Parking is $22 a day. They have snacks and drinks for sale at “hotel” prices but there’s a CVS a block away so either way you get what you need. I definitely would stay again.
Stayed 4 nights in Oct 2023
Response from Aaron McManus on 28 Oct,2023
Thank you so much for your detailed feedback. We appreciate your attention to detail and letting our future guests know about your stay. Our team works hard to ensure our guests are well taken care of. We're glad you enjoyed your stay, and we hope to see you again next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Houston stay
One of the better stays I’ve had in Houston. Never stayed here before will definitely return
Stayed 3 nights in Oct 2023
Response from Aaron McManus on 28 Oct,2023
Glad to hear your first stay with us was a success! We work hard to ensure our guests leave our hotel fully satisfied with their stay. Next time you're in town, come see us again. We'd be happy to take care of you.

8/10 Good

Tariq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relocate the TVs
Dear, I hv stayed here 3 times this year...The TV being on the side of the bed is not good idea.
Stayed 6 nights in Oct 2023
Response from Aaron McManus on 28 Oct,2023
Thank you for your feedback. We have several rooms available that our TV's are in front of the bed and not on the side, and we encourage you to take a look at some of our other rooms available at the hotel. In addition, we also have the Holiday Inn Express in the same building, and all of those TVs are in front of the bed. Please feel free to reach out for any further information.

8/10 Good

Tarnisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aaron McManus on 28 Oct,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Houston Galleria Area. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
$22 a day for parking is just insane.
Stayed 8 nights in Sep 2023
Response from Aaron McManus on 28 Oct,2023
Thank you for your feedback. Please be assured that our parking rates are market appropriate to the Houston Galleria area, as parking is extremely limited in this area. Our parking rates are significantly less than what you'll find in downtown Houston, as those rates are often 50 and above per night.

10/10 Excellent

Natalia, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in Oct 2023
Response from Aaron McManus on 28 Oct,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Houston Galleria Area. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Good

Jacobo

Liked: Property conditions & facilities
Location
Stayed 2 nights in Sep 2023
Response from Faatimah B on 3 Oct,2023
Dear Jacobo,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON - GALLERIA AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn ExpressSincerely,Faatimah BGuest Services Supervisor

10/10 Excellent

Zvi

Stayed 3 nights in Sep 2023
Response from Faatimah B on 3 Oct,2023
Dear Ricardo Rodriguez,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON - GALLERIA AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn ExpressSincerely,Faatimah BGuest Services Supervisor

8/10 Good

Wane Taryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and staff were very friendly. Variety of breakfast foods and nice bar.
Stayed 3 nights in Sep 2023
Response from Faatimah B on 3 Oct,2023
Dear Wane Taryn,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON - GALLERIA AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn ExpressSincerely,Faatimah Barefield Guest Services Supervisor

10/10 Excellent

Koushik

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this property and the most important thing I liked is the location
Stayed 1 night in Sep 2023
Response from Faatimah B on 3 Oct,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON - GALLERIA AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Faatimah B Guest Services Supervisor

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Aaron McManus on 16 Sept,2023
Thank you for sharing your experience with us. We hope to accommodate you again in the future.