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Reviews of WoodSpring Suites Houston I-10 West

2.5 out of 5
WoodSpring Suites Houston I-10 West
121 Baker Rd, Houston, TX

Reviews

6.6
Rating 10 - Excellent. 89 out of 326 reviews" "
Rating 8 - Good. 82 out of 326 reviews" "
Rating 6 - Okay. 57 out of 326 reviews" "
Rating 4 - Poor. 30 out of 326 reviews" "
Rating 2 - Terrible. 68 out of 326 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

David

Disliked: Amenities
The bed was comfortable but that is the only positive thing I can say. The TV had no remote and didn't work manually. There were no utincils or cookware in the kitchette. The tub was missing parts from it and the room smelled of stale cigarette smoke.
Stayed 1 night in Nov 2023

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room looks very clean but had an odor and the blinds were falling apart
Stayed 1 night in Oct 2023
Response from negative on 3 Nov,2023
We would like to apologize for the inconvenience you experienced during your recent stay at our hotel. We are providing our guests with a comfortable and enjoyable experience, and we are sorry that we fell short of this goal in your case. We hope you will give us another opportunity to serve you in the future. Thank you for your feedback.

2/10 Terrible

Abdulwahhab

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very bad hotel and bad room not clean and smell bad, bed experience and never stay again
Stayed 1 night in Oct 2023
Response from negative on 3 Nov,2023
We would like to apologize for the inconvenience you experienced during your recent stay at our hotel. We are providing our guests with a comfortable and enjoyable experience, and we are sorry that we fell short of this goal in your case. We hope you will give us another opportunity to serve you in the future. Thank you for your feedback.

10/10 Excellent

Jerramie

Liked: Cleanliness, staff & service, property conditions & facilities
Five stars
Stayed 7 nights in Aug 2023

10/10 Excellent

Jerramie

Liked: Cleanliness, staff & service, property conditions & facilities
Great extended stay! I really enjoyed it!

10/10 Excellent

Erika

Stayed 14 nights in Jun 2023
Response from thank you on 4 Aug,2023
Thank you for completing the survey we appreciate your business'.

2/10 Terrible

nels

Stayed 4 nights in Jun 2023
Response from thank you on 4 Aug,2023
Thank you for completing the survey we appreciate your business'.

2/10 Terrible

Kemosha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was horrible I left right away
Stayed 2 nights in May 2023

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

6/10 Okay

Justin, Bryan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed the staff working there. I didnt like the fact that there were roaches in my room
Stayed 1 night in Feb 2023

2/10 Terrible

hunter

Stayed 1 night in Jan 2023

6/10 Okay

omero

Stayed 1 night in Aug 2022

10/10 Excellent

Lakishia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

George

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bugs come out at night and some during the day
Not good at all... whenever i shop for a budget friendly stays i don't expect the greatest but the issues here are unacceptable. Reaches and German bugs everywhere in the room tyrn the lights off and scream for help. That's all. Hope they call an exterminator because they're infested on a major scale
Stayed 1 night in Jul 2022

2/10 Terrible

Cordell

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was very poorly kept and I waiting 15 mins for service before calling a number only to be told the customer service rep will be arrive in a few minutes.
Stayed 1 night in Jul 2022
Response from nmartinez on 26 Jul,2022
We are sorry that your stay was not satisfactory. Thank you for letting us know. We hope to have another opportunity to welcome you back.

2/10 Terrible

Mecca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Dirty, smelly, had roaches with the lights on, rings around the toilet bowl lest goes on
Stayed 7 nights in Jul 2022
Response from nmartinez on 26 Jul,2022
We are sorry for the inconvenience you experienced. Thank you for letting us know. We will address your concerns.

8/10 Good

Oscar

Stayed 3 nights in Jul 2022

6/10 Okay

Alice

Disliked: Amenities, property conditions & facilities
#1 Not very clean. #2 Room key cards didn't work on outside entry doors. # 3 No coffee in room or lobby. #4 No ice machine. #5 Kitchen area had no utensils, pots, etc. & microwave had not been cleaned (was dirty). #6 Only 1 bar of soap in bathroom (no shampoo, lotion, etc.) & no hand towels (only bath towels & washcloths). #7 there were several items that needed repair (a cabinet door in kitchen, grab bars in bath were loose,etc).
Stayed 1 night in May 2022
Response from nmartinez on 30 Jun,2022
We are sorry for the inconvenience you experienced. Thank you for letting us know. We will be addressing your concerns and hope to have another opportunity to welcome you back again.

10/10 Excellent

LaTiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Others things as soap, fast wifi, iron, ironing board has to be purchased not included in services
Stayed 1 night in May 2022
Response from nmartinez on 22 Jun,2022
Thank you for your patronage and rating.

2/10 Terrible

Mario

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was nothing like the pictures. It is dirty, run down, and there were even windows that were broken in and covered with wood. I did not sleep here after checking in because I just couldn't bring myself to do it. The staff were nice enough but the hotel was just nasty.
Stayed 1 night in Apr 2022
Response from nmartinez on 2 May,2022
We are sorry that your stay was not satisfactory. Thank you for letting us know we will address your concerns.

4/10 Poor

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from nmartinez on 2 May,2022
Thank you for your business.

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset
The check in date in the evening the hotel moved me to another location with a higher rate. The other hotel didn’t have my reservation. The other hotel room had a puddle of water from the AC.
Stayed 2 nights in Mar 2022
Response from nmartinez on 31 Mar,2022
We are sorry that your experience was not satisfactory. Thank you for letting us know. We will address your concern.

10/10 Excellent

Quinline, Houston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great👍Management Staff! Very Quiet and Clean Hotel. The Manager is very nice and professional.
Stayed 7 nights in Mar 2022
Response from nmartinez on 31 Mar,2022
Thank you for your business.

4/10 Poor

Yen-Kuang

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no coffee maker, no ice machine, promise there was breakfast, but no! No soap, shampoo, conditioner, toilet paper, tub stopper, tub curtain unless you ask for it at the counter!
Stayed 1 night in Mar 2022
Response from M.Martinez on 17 Mar,2022
We are sorry that your experience was not satisfactory. Thank you for letting us know as your feedback helps us to improve. Thank you for your patronage.

10/10 Excellent

Quinline, Houston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! The place is quiet and peaceful. The Management Team and Extended Staff Team are amazing people. We had a good 👍 experience. The Manager Tracy is awesome with a wonderful personality.
Stayed 4 nights in Mar 2022
Response from nmartinez on 2 May,2022
Thank you for your business and review.

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly
Stayed 1 night in Mar 2022
Response from nmartinez on 31 Mar,2022
Thank you.

8/10 Good

Clarence

Stayed 2 nights in Mar 2022
Response from nmartinez on 31 Mar,2022
Thank you for your patronage.

10/10 Excellent

Quinline, Houston

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay at the WoodSpring Suites was an awesome experience. 👌 All the Staff Members a polite, professional and are well trained. They are consistently maintaining the hotel interior and exterior areas of the property. The Management Team are amazing individuals. Loved it so we have decided to extend our stay! Thanks 😊, WoodSpring Suites Team
Stayed 7 nights in Mar 2022
Response from nmartinez on 31 Mar,2022
Thank you for your business.

10/10 Excellent

Maria C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a quick stop
Location was easy to find, right around the corner to Tx Children's hospital, the front desk clerk was awesome, check in wassuper easy. Rooms were very clean and comfortable.
Stayed 1 night in Mar 2022
Response from nmartinez on 2 May,2022
Thank you.

6/10 Okay

Charles

Business traveller
Stayed 2 nights in Feb 2022
Response from nmartinez on 31 Mar,2022
Thank you for your business.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No thank you
Nice exterior and free parking. When I pulled up to the hotel in the evening, there were a group of people smoking cigarettes (and I hate to judge, but it looked like they were homeless or from a halfway house — one woman didn’t have any teeth, one man in a wheelchair had no legs), but I still proceeded to checkin. The staff was really nice, but like the other comments say, there is a horrible smell that lingers throughout the hotel. When I got into my room, I thankfully didn’t see any roaches or bugs, but there was a really foul smell baked into the floors and the beds. The floor was gross so I kept my shoes on the whole time. The walls are also thin, so if you want to get a good nights rest, this isn’t the place. Housekeeping isn’t offered until after 5-7 days of your stay. This is an extended stay hotel, but something gave me the impression that some of these people were homeless or sent here by fema or some sort of government program.
Stayed 3 nights in Feb 2022
Response from nmartinez on 31 Mar,2022
We are sorry that your experience was not satisfactory. Thank you for letting us know. We will address your concern.

6/10 Okay

Shant

Travelled with family
Its an ok place not good but ok
Stayed 1 night in Feb 2022

8/10 Good

Artie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean, modern, simple
Stayed 2 nights in Jan 2022

10/10 Excellent

Artie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace of mind
It's comfortable,it's 👍 nice.
Stayed 2 nights in Jan 2022
Response from nmartinez on 1 Feb,2022
Thank you for your business and rating.

10/10 Excellent

Artie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
It's good
Stayed 1 night in Jan 2022
Response from nmartinez on 1 Feb,2022
Thank you for your patronage.

2/10 Terrible

Glenn

Stayed 2 nights in Jan 2022
Response from nmartinez on 25 Jan,2022
We are sorry that your stay was not satisfactory.

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly, helpful and the place is clean.
Stayed 28 nights in Dec 2021
Response from nmartinez on 25 Jan,2022
Thank you for your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from nmartinez on 25 Jan,2022
Thank you for your patronage.

2/10 Terrible

Adreanna

Stayed 2 nights in Jan 2022
Response from nmartinez on 25 Jan,2022
We are sorry that your stay was not satisfactory.

6/10 Okay

Courtney

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It was just somewhere to sleep for the night but not many options. People were hanging out outside and drinking in the parking lot. It wasn’t the greatest stay.
Stayed 1 night in Jan 2022
Response from nmartinez on 25 Jan,2022
We are sorry that your stay was not satisfactory.

2/10 Terrible

Yoan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place has an unbearable smell. They don't clean the rooms. There is noise all day. We could never rest
Stayed 3 nights in Dec 2021
Response from nmartinez on 25 Jan,2022
We are sorry that your stay was not satisfactory. We will address your concerns. Thank you for letting me know.

4/10 Poor

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
the breakfast is very bad. no good
Stayed 5 nights in Dec 2021
Response from nmartinez on 30 Dec,2021
Thank you for your patronage. We do not provide breakfast at our hotel.

6/10 Okay

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only issue I had was upon checking in, the room I had actually paid for wasn't ready. The following day, that evening I literally got stuck inside of my room because of the door handle mechanism broke and the door wouldn't open. After about 2 hours of myself and the hotel staff trying to open it we finally got it open and I got moved into a another room but that room turned out to be less than what I paid for it originally I believe so ultimately I'm not sure if I was even in the right room that I paid for. Other than that everything else about the hotel itself is great. It's quiet and the staff was very helpful and understanding and it felt like a safe area as well. Other than the door incident, they stay was great. .
Stayed 7 nights in Dec 2021
Response from nmartinez on 30 Dec,2021
We are sorry that your experience was not satisfactory. Thank you for letting us know as your feedback helps us to improve. Thank you for your patronage.

4/10 Poor

John

Travelled with family
Disliked: Amenities, property conditions & facilities
walking and travel distance to stores nearby. The bed was very hard, unable to sleep well, elevator and hallways smelled due to tenants pets....
Stayed 2 nights in Dec 2021
Response from nmartinez on 30 Dec,2021
We are sorry that your experience was not satisfactory. Thank you for letting us know as your feedback helps us to improve. Thank you for your patronage.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
The good: friendly and helpful folks, second least expensive place among dozens in a busy area (first least expensive place in the area is a horror), and i thought i was getting a small room that maybe had a mini fridge. Turns out there is a full size fridge, a microwave, and even a 2 burner range. It's an efficiency, more or less. The not so good: no breakfast, but there are also no common areas other than hallways so idk where they'd serve it if they did. Not a big deal especially since the rooms are well equipped for you to fend for yourself. And over a three day stay i did see one, and thankfully only one, German roach goosestep across the counter. Forgivable, since I live in Florida anyway, where the cockroach is the state bird, but a bit more attention from an exterminator would be a good idea.
Stayed 3 nights in Dec 2021
Response from nmartinez on 30 Dec,2021
We are sorry that your experience was not satisfactory. Thank you for letting us know as your feedback helps us to improve. Thank you for your patronage.

10/10 Excellent

Jody

Liked: Amenities, property conditions & facilities
Everyone is really nice
Stayed 1 night in Dec 2021
Response from nmartinez on 30 Dec,2021
Thank you for staying with us.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from nmartinez on 30 Dec,2021
Thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected
Stayed 4 nights in Nov 2021
Response from nmartinez on 30 Dec,2021
We are sorry that your experience was not satisfactory. Thank you for letting us know as your feedback helps us to improve. Thank you for your patronage.

4/10 Poor

Rayanna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything the room smelled like wet dogs had been there for months. The a/c did not really work room was hot and hallways smelled terrible.
Stayed 3 nights in Nov 2021
Response from nmartinez on 2 Dec,2021
We are sorry that your experience was not satisfactory. Thank you for letting us know. We will address your concerns.