Hotels near Huguenot Flatwater Park

"AC was leaking water. Reported to front desk and we were promised a different room because tech couldn’t fix it. Left for an appointment and when we returned, another staff at the front desk didn’t believe us when we asked for a different room. She went to the room and confirmed it was leaking but said there was no availability. She then contacted the staff from the previous shift and confirmed everything. Finally found another room. It was a frustrating experience and made us feel we were lying. We were tired and wanted to rest but had to wait at the front desk to deal with this issue. The issue was poorly managed and left us with a bad taste. "

"Did not know they had an airport shuttle"

"The gym was ok, there were no free weights and it could use a good cleaning. There were no towels available and I don't think a staff member has been in there for a long time. The staff member at the front desk was not very personable. I booked the room in part because the hotel has a pool but when I arrived they told me it wasn't open. I wish I had known that beforehand, that information should be advertised. "

"Loved the unique finishes and friendly staff!"

"The Omni Richmond Hotel is a well-located downtown hotel known for its convenient access to restaurants, historic sites, and the Shockoe Slip area. The rooms are generally comfortable "

"Megan at the front desk was awesome. "

"Clean rooms, comfy bed."

"my first stop for this trip. I love here"

"The staff were nice, but the rooms were not ready at check-in time so there was a significant wait, there were a number of people in the lobby waiting. Some said they had been waiting in excess of an hour for a ready room. And, while I didn't really need it, the stove did not work in my room and I heard other guests share that their kitchen appliances did not work either."