See all properties

SUNRISE Crystal Bay Resort - Grand Select

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for SUNRISE Crystal Bay Resort - Grand Select

3 outdoor pools, open 9:00 AM to 5:00 PM, pool umbrellas, pool loungers
View from room
Living area
Living area
1 bedroom, free minibar, in-room safe, individually decorated
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Hot tub
The current price is S$340
includes taxes & fees
28 Jun - 29 Jun

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Executive Jacuzzi Suite (Posh Club)

Living area

Executive Jacuzzi Suite (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Room

1 bedroom, free minibar, in-room safe, individually decorated

Superior Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 35 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Suite, Partial Sea View

Living area

Family Suite, Partial Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 44 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Jacuzzi Suite, Sea view (Posh Club)

1 bedroom, free minibar, in-room safe, individually decorated

Jacuzzi Suite, Sea view (Posh Club)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 100 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Presidential Suite (Posh Club)

1 bedroom, free minibar, in-room safe, individually decorated

Presidential Suite (Posh Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Room, Pool or Partial Sea View

1 bedroom, free minibar, in-room safe, individually decorated

Deluxe Room, Pool or Partial Sea View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 42 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Swim UP Room

1 bedroom, free minibar, in-room safe, individually decorated

Deluxe Swim UP Room

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Royal Suite, Sea View (Posh Club)

1 bedroom, free minibar, in-room safe, individually decorated

Royal Suite, Sea View (Posh Club)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 123 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Pool Suite, Sea View (Posh Club)

Private pool

Pool Suite, Sea View (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 95 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Swim Up Suite (Posh Club)

1 bedroom, free minibar, in-room safe, individually decorated

Junior Swim Up Suite (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Swim UP Suite (Posh Club)

1 bedroom, free minibar, in-room safe, individually decorated

Family Swim UP Suite (Posh Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite, Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Crystal Jacuzzi Suite (Posh Club)

Living area

Crystal Jacuzzi Suite (Posh Club)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 120 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Deluxe Swim-Up Room

  • Sleeps 3
  • 2 Double Beds

Family Suite with Partial Sea View

  • Sleeps 3
  • 1 Queen Bed and 2 Single Sofa Beds

Jacuzzi Suite - Posh Club

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Pool Suite - Posh Club

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Presidential Suite - Posh Club

  • Sleeps 3
  • 2 Single Beds and 1 King Bed

Superior Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Family Swim Up Suite - Posh Club

  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

Royal Suite- Posh Club

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Junior Suite

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Deluxe Room

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Junior Swim Up Suite - Posh Club

  • Sleeps 3
  • 1 King Bed

Crystal Jacuzzi Suite - Posh Club

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Executive Jacuzzi Suite - Posh Club

  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Sports facility

Mövenpick Resort & Spa El Gouna

El Gouna
  • On private beach
  • Pool
  • All-inclusive
  • Spa
8.6 out of 10, Excellent, 432 reviews
The price is S$176
includes taxes & fees
28 Jun - 29 Jun
Mövenpick Resort & Spa El Gouna
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
KM 19 Hurghada-Safaga Road, Hurghada, Red Sea Governorate

What's nearby

  • Senzo Mall - 9 min walk - 0.8 km
  • Desert Rose Aqua Park - 14 min walk - 1.2 km
  • Hurghada Grand Aquarium - 4 min drive - 4.2 km
  • Marina Hurghada - 18 min drive - 18.8 km
  • Hurghada City Center - 21 min drive - 21.5 km

Getting around

  • Hurghada (HRG-Hurghada Intl.) - 16 min drive

Restaurants

  • ‪بيتزا هت - ‬18 min walk
  • ‪ماكدونالدز - ‬5 min drive
  • ‪دجاج كنتاكى - ‬5 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Terrace - ‬6 min walk

About this property

SUNRISE Crystal Bay Resort - Grand Select

Luxury family-friendly resort near Senzo Mall
A free breakfast buffet, a swim-up bar and a beach bar are just a few of the amenities provided at SUNRISE Crystal Bay Resort - Grand Select. This resort is a great place to bask in the sun with a private beach, beachfront dining and sunloungers. Treat yourself to a massage, a body treatment or a body scrub at the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. The gym offers fitness classes and yoga classes; other things to do include scuba diving, windsurfing and snorkelling. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a poolside bar and a terrace.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Limo/town car service, 2 outdoor tennis courts and babysitting (surcharge)
  • Massage treatment rooms, beach towels and ping pong
  • Barbecues, a billiards/pool table and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 364 individually furnished rooms boast thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities such as free stocked minibars and free WiFi.
Other amenities include:
  • Free infant beds and free extra beds
  • Baths or showers, free toiletries and hairdryers
  • 40-inch LCD TVs with satellite channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

All-inclusive room rates at SUNRISE Crystal Bay Resort - Grand Select are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Football
Tennis

Lessons/classes/games

Aerobics
Yoga

Languages

Arabic, Dutch, English, French, German, Russian

Similar properties

View from room

Sunrise Sentido Mamlouk Palace

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
9.0 out of 10, Wonderful, 313 reviews
The price is S$344
includes taxes & fees
2 Jul - 3 Jul
Sunrise Sentido Mamlouk Palace

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 6 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Dalila
  • Elia
  • Felucca
  • Manohar
  • The Gallery

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • TV in common areas
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • Lift

More

  • 3 buildings
  • 3 floors
  • Art Deco architecture
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 0
  • New Year's Eve (31 December) Gala Dinner per child: USD 110 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 11 years old are not allowed in the fitness facility without adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

SUNRISE Crystal
SUNRISE Crystal Bay Resort
SUNRISE Grand Select Crystal Bay
SUNRISE Grand Select Crystal Bay Hurghada
SUNRISE Crystal Bay Resort Hurghada
SUNRISE Grand Select Crystal Bay Resort Hurghada
SUNRISE Select Crystal Bay Resort
SUNRISE Crystal Bay Hurghada
SUNRISE Crystal Bay
SUNRISE Grand Select Crystal Bay Resort
Sunrise Crystal Grand Select
SUNRISE Crystal Bay Resort - Grand Select Resort
SUNRISE Crystal Bay Resort - Grand Select Hurghada
SUNRISE Crystal Bay Resort - Grand Select Resort Hurghada

Frequently asked questions

Does SUNRISE Crystal Bay Resort - Grand Select have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 9:00 AM to 5:00 PM.

How much does it cost to stay at SUNRISE Crystal Bay Resort - Grand Select?

As of 24 Jun, 2025, prices found for a 1-night stay for 2 adults at SUNRISE Crystal Bay Resort - Grand Select on 28 Jun, 2025 start from S$340.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SUNRISE Crystal Bay Resort - Grand Select pet-friendly?

No, pets are not allowed at this property.

How much is parking at SUNRISE Crystal Bay Resort - Grand Select?

Limited spots are available.

What time is check-in at SUNRISE Crystal Bay Resort - Grand Select?

Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SUNRISE Crystal Bay Resort - Grand Select?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does SUNRISE Crystal Bay Resort - Grand Select provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20 per vehicle applies.

Are there all-inclusive benefits at SUNRISE Crystal Bay Resort - Grand Select?

Some rate plans available at this property are all-inclusive.

Where is SUNRISE Crystal Bay Resort - Grand Select located?

This Village Road resort is on the beach, 0.9 mi (1.4 km) from Senzo Mall, and within 12 mi (20 km) of Marina Hurghada and Makadi Water World. Hurghada City Center and El Gouna Stadium are also within 32 mi (52 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

SUNRISE Crystal Bay Resort - Grand Select Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 244 out of 395 reviews
Rating 8 - Good. 120 out of 395 reviews
Rating 6 - Okay. 18 out of 395 reviews
Rating 4 - Poor. 8 out of 395 reviews
Rating 2 - Terrible. 5 out of 395 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel with amazing staff.
Stayed 7 nights in Apr 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Food, Great Staff & Great Beach - Exactly what you Need for a nice calm week off
Stayed 8 nights in Jan 2025

6/10 Okay

Firdaus

Liked: Cleanliness, staff & service
Disappointing, does not feel like 5 star Check in-long and stressful Housekeeping- bedding not getting changed leading to allergies/skin reactions/unable to sleep due to itching Main restaurant-nice food but repetitive Entertainment-lacking in evening Pool bar- helpful & friendly staff Quite hotel, nice grounds, plenty of sun beds Lack of shade in hot weather Would not visit again
Stayed 14 nights in May 2025

10/10 Excellent

Sri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent and memorable holiday. The hotel was great and the staff were exceptionally attentive and accommodating. We had access to the posh club which has a 24 hour butler.
Stayed 6 nights in Dec 2024

8/10 Good

samer

Liked: Staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 4 nights in Jul 2022

10/10 Excellent

Antreas

Liked: Staff & service, property conditions & facilities
The place is impressive. The best resort I have ever visited. Very clean, with many choices in food and drinks. What makes this place special is its people, a big thank you for the perfect hospitality to Mado, Jimmy, Cooper and Crush from animation team also Aziz from Housekeeping management team. Of course I'll be back next year.
Stayed 14 nights in Jul 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Listen, this resort is amazing!!! We were sooo impressed with everything. The food options and the quality of the food is phenomenal and there is always something you will find to enjoy. The only thing we weren’t crazy about was the far walk from our room. Which was completely our fault because we chose sea side view and it was an AMAZING view but it was so far from the lobby and restaurant etc but apart from that, the experience here was perfect. We will definitely come back soon. Thanks for an unforgettable experience!
Stayed 7 nights in Oct 2024

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Great hotel, staff was amazing they went above and beyond to make our stay exceptional. Food was so delicious and so many varieties. Zachariah the assistant front desk manager provided a great customer service, the chef on the grill station, the housekeeping manager,Adam in the restaurant and the beach team were so friendly and helpful. Highly recommend and we will be back again.
Stayed 4 nights in May 2023

10/10 Excellent

khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 nights in June! Everything was perfect. Rooms and all other amenities were clean and top. The only negative was price of hotel taxi and spa! Other than that was relaxing and quit. Beach clean and sandy. We felt like home even they provided us with lunch box at travel day!! Special thanks to sayed from room service!! He was the best! We will come back for sure.
Stayed 5 nights in May 2024

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 6 nights in Feb 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely a good hotel for families

The hotel was nice - rooms were basic but the amenities were good. I liked the variety of food available which always tasted fresh. Sometimes felt the food was similar between restaurants. The kids areas need more work and more things available as the play area is outdoors and very basic and some of the events are in the evening when kids are asleep.
Stayed 7 nights in Feb 2023

10/10 Excellent

Sandro Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. All inclusive food is great, big rooms very clean. Pretty environment nice pool area nice beach (with saftey net to prevent bigger fish and jelly fish to enter the lagoon.) nice shisha bar (not all inclusive but very worth the money!) souvenir shop. childfriendly animators. it was my second stay at this hotel and i recommend highly.
Stayed 8 nights in Sep 2022

8/10 Good

Ayda

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Nothing to complain.
Stayed 9 nights in Mar 2024

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far as the hotel is concerned I do not have a single complaint about. The rooms and public areas were clean and well tended, the gardens are a delight. All the staff we encountered were very friendly and bent over backwards to provide excellent service. A special shout out to Romel in Yades - though there were many others whose names I did not get; he served us every breakfast and lunch. We also had massages in the Spa which were excellent. The only area of concern was in respect of the beauty salon, we were offered and accepted on my part 2 x facials and 2 x manicure my partner also had a 2 x pedicure. He was reasonably happy with his pedicure, but the manicure and facial fell well short of what I would expect. Facial - no cleanse at start just 3 consecutive masks; each wiped off which a damp sponge not properly cleansed and lastly a lick of moisturiser whole time 23 minutes- usual time one hour, Manicure no finger soak no hand massage, poor filing of the nails used a sawing motions when it should be one way rough and hurried treatment of cuticle, but worst of all the clippers etc were not sterilised between customers. Total time 17 minutes usual time one hour. As the deal included two I went back to see if that had been a bad day - but know just even quicker and new clear nail polish was applied over old instead of removing it. I doubt any of the staff are professionally trained.
Stayed 7 nights in Jan 2025

8/10 Good

Crawford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 days in one of their Junior suites, and while we had a great time, I'm not sure I would rate Crystal Bay as a 5 star hotel. It is however definitely a very good 4 . The hotel has a very large footprint so if you're situated down near the lagoon (as we were) then it can be a bit of a hike to get to the main part of the hotel. The flip side of this is though that the hotel doesn't feel crowded and getting things like loungers or a drink is no problem at all. There is genuinely nothing majorly negative I can say about this hotel, the staff are amazing (shout out to Sameh at the Oasis beach bar), the grounds are immaculate, and the food in the a la carte restaurants is fantastic (Try the Kashmiri Lamb Rogan Josh at Manohar!!!). If I had to mark it down it would be based on the consistency between bars/restaurants i.e. a coffee or drink in one bar can be quite different to the next bar. Also, the people trying to sell you spa or beauty treatments while you are just lying by the beach is quite annoying (we had 4 approaches on our first morning), although we did discover you can grab a red flag from the towel station to combat this.
Stayed 10 nights in Sep 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff and junior suit room seaview

Our stay was perfect. All the staff was super friendly and helpful. The a la carte restaurant Mangal was the best highlight for our evenings. Thanks to chef Mohammed Ibrahim and all the staff there. All the other a la carte restaurants are bad, but staff is trying their best to make you enjoy your meals. The staff deserves the best rating for this review I am writing they made our stay much better then expected. The junior suite with seaview is amazing I recommend this room. The main restaurant only the breakfast is perfect, the lunch, dinner is very bad. Best to eat snacks at Yades at the beach. The Oasis beach bar Mohammed Derar is super super nice great service. Really all of the staff deserves a big appreciation. The animation team is sleeping need some training and experience. The shows are super short and very boring. There is no music in the beach only 3 songs for the whole day.
Stayed 6 nights in Oct 2023

10/10 Excellent

Dirk

Liked: Cleanliness, amenities, property conditions & facilities
bestes Hotel, super Service :-) immer wieder. war mein 3 Aufenthalt
Stayed 7 nights in May 2025

10/10 Excellent

Muhammed

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Semra

Liked: Cleanliness, amenities, property conditions & facilities
Wunderschöne Anlage mit großem Potenzial – fast perfekt!Wir haben einige wundervolle Tage im SUNRISE Crystal Bay Resort -Grand Select- verbracht. Die Anlage ist großzügig, sehr gepflegt und einfach traumhaft schön gestaltet – ein echter Ort zum Wohlfühlen.Das höhere Management und besonders unsere persönliche Betreuerin Hager verdienen ein großes Lob: Sie ist ein wahrer Engel auf Erden! Mit ihrer warmherzigen Art und ihrem Engagement hat sie wirklich versucht, all unsere Wünsche zu erfüllen. Das hat unseren Aufenthalt noch besonderer gemacht. Vielen Dank! Wir waren als Posh-Up Gäste mit besonderen Leistungen im Hotel, ich war mit meinen zwei erwachsenen Kindern dort – einer davon ist ein junger Mensch mit Down-Syndrom. Insgesamt hatten wir eine schöne Zeit, aber leider möchten wir auch einen Punkt ansprechen, der uns etwas enttäuscht hat:Der Service durch einige Kellner in allen Bereichen (Restaurant, Bars, Strand etc.) war leider nicht auf dem Niveau, das wir bei einem Hotel dieser Klasse erwartet hätten. Wir fühlten uns häufig übersehen oder nicht willkommen – was uns verwundert hat, da wir stets freundlich, respektvoll und offen aufgetreten sind. Es ist schwer zu sagen, ob es sich um ein grundsätzliches Problem handelte oder ob es nur unsere persönliche Erfahrung war. Auffällig war, dass einige Servicekräfte überfordert und sehr gestresst wirkten.Trotzdem: Die positiven Eindrücke überwiegen – insbesondere durch das Engagement des oberen Personals und das tollen Ambiente.
Stayed 7 nights in May 2025

10/10 Excellent

Leigh

Stayed 7 nights in Apr 2025

8/10 Good

Vlatko

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property, amazing grounds and beach. Food was basic and staff are slow and no attention to details (missing towels, stocked minibar, missing cutlery etc).
Stayed 6 nights in Feb 2025

10/10 Excellent

Swetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Teoman

Liked: Cleanliness, staff & service
Stayed 10 nights in Oct 2024

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Arriver pour une seule nuit dans l’urgence car mon autre hôtel était annulé. Ils ont été vraiment aimable se sont bien occupé de nous et on fait leur maximum pour que nous puissions nous reposer. C’est un cadre magnifique de luxe propre et convivial.
Stayed 1 night in Jul 2024