Property amenity

Reviews of Cape Codder Resort and Spa

3 out of 5
Cape Codder Resort and Spa
1225 Iyannough Rd, Hyannis, MA

Reviews

7.6

Good

Rating 10 - Excellent. 385 out of 1006 reviews" "
Rating 8 - Good. 260 out of 1006 reviews" "
Rating 6 - Okay. 155 out of 1006 reviews" "
Rating 4 - Poor. 117 out of 1006 reviews" "
Rating 2 - Terrible. 89 out of 1006 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Yakairy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is not in really good conditions
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May,2024
Yakairy, it's regrettable to hear that your experience fell short of expectations. We understand that the current state of the property isn't perfect. Exciting times are ahead, though! We are in the midst of a substantial transformation with a 22 million renovation and being under new ownership. It’s thrilling for us to envision the excellent experiences and comfort that await for all our guests soon. We hope you give us the opportunity to welcome you back in the future to see all the positive enhancements.

4/10 Poor

Kaylee

Travelled with family
Disliked: Staff & service, property conditions & facilities
Broken vending machine, overpriced food, limited options, stained bathrooms, cheap waitresses who take the meal vouchers for themselves, late movie
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr,2024
Kaylee, we genuinely appreciate your feedback. We're so sorry to hear about the issues you faced during your stay, notably with the facilities and experiences you mentioned. We assure you, the concerns you've raised are certainly not representative of the experience we aim to offer our valued guests.Excitingly, we're currently undergoing a major renovation, with a significant investment focused on enhancing all aspects of our resort and providing a better and more satisfying experience. We hope you'll consider a future visit to truly experience the transformation and improvements we envision for our resort.

4/10 Poor

ana clara ferreira

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed in a room where it was very dusty, the air conditioning didn't work and the toilet was loose
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr,2024
Ana Clara, we're sorry to hear you had some challenges with your room condition. We appreciate your understanding during this period of exciting transformations. We are currently in the process of a significant renovation endeavor that aims to elevate the guest experience to new levels. We're rather enthusiastic about our future plans, which we believe will rectify the type of concerns you've shared here. We value your feedback and look forward to demonstrating our commitment to improvement during your next stay.

10/10 Excellent

gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the rooms with waterpark view. They were very spacious, nice decor, and not loud even though we were right next to the entrance to the water park.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr,2024
Gretchen, we're thrilled you enjoyed your stay at Cape Codder Resort & Spa, particularly the spacious rooms with waterpark views. We understand your appreciation for a peaceful environment despite the close proximity to the water park. Your compliments on our decor are greatly appreciated. We're excited for our ongoing renovation and we eagerly look forward to sharing those improvements with you on your next visit!

10/10 Excellent

lois

Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr,2024
Lois, it's delightful to see your satisfaction with Cape Codder Resort & Spa, particularly during our transformative phase. We're driven by the promise of evolution and are invigorated by our plans for the future. The unfolding 22 million renovation is a testament to our commitment to continually improving and providing an even more superior experience for our valued guests. We eagerly anticipate welcoming you back to experience the elevated comfort and excitement our new and improved spaces will offer.

4/10 Poor

Jack

Travelled with family, Travelled with pets
They are undergoing a major multi-million dollar renovation and becoming a “Margaritaville” property. Having said that the value for the money paid wasn’t even close. For around $250 a night, the reduced hours for their water park (3-9 during the week) which wasn’t clear when booking the property, no fitted sheets on their mattresses, scrapers and paint falling off furniture, dirty hallways, leaking fridge, and generally more like a motel for $70-$120 in value, don’t stay here. This was a return trip for us (went there in 2021) and it’s gone so far downhill it’s laughable. They should close their doors until the renovation is complete. Save your money, stay at a nearby hotel instead and perhaps then pay the $50 per person to use the water park
Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr,2024
Jack, we appreciate and value your feedback from your recent visit, and we acknowledge there were challenges encountered. We promise that improvements will cater to the points you highlighted, aiming to exceed guest expectations substantially. We genuinely believe your next visit will provide a more refreshing and satisfying experience that better reflects the value for the price. We appreciate your patience and understanding during this time of growth and change.

2/10 Terrible

Nadiuska

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr,2024
Nadiuska, we regret to hear that your experience didn't meet your expectations. We understand it can be challenging during renovation periods and we're genuinely sorry for any inconvenience caused. We're delighted to let you know, though, that we are in the midst of an exciting transformation. Our new ownership is truly investing in the future with a 22 million renovation underway. We're really excited about the changes coming and hope you consider giving us another chance once our enhancements are completed. We're confident you will enjoy the improvements to our resort and spa.

2/10 Terrible

alexis

The facility is very nice which makes it even more disappointing about our experience here. We booked this hotel for my 5yr sons birthday specifically for the water park. During booking there was no mention of the water parks new hours. So we checked in around 7:30pm knowing the park closes at 8 thinking it was ok seeing how we could use it the following morning. This was unfortunately not the case as they do not have the park opening anymore until 3pm. I was also extremely disappointed to see the cost of the park is not longer included in the price of the room. After the lack of efforts to remedy this situation seeing how it put a serious damper on my sons birthday I will not be returning to the cape codder.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr,2024
Hello Alexis, it is disappointing to hear about the difficulty surrounding your son's birthday celebration. We understand the importance of such moments and regret any confusion involving the Waterpark's operational hours and pricing. Significant improvements are underway with a substantial renovation to elevate our guest experiences. This includes exciting new features tailored towards creating wonderful family memories. While we know this doesn't change your past experience, we certainly hope it will contribute to considering a future visit. Thank you for your feedback as it helps shape our improvements.

4/10 Poor

Taciana S

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Taciana, we're sorry to hear that your stay didn't meet your expectations. Just know, we're in the middle of huge renovations with our new ownership to craft a truly transformative experience for our guests. We're sincerely excited about the improvements under way and hope to have the opportunity to share these remarkable changes with you on your next visit. The best is yet to come!

6/10 Okay

Bibine

Liked: Staff & service
Disliked: Property conditions & facilities
Perfect for kids. The Rooms need to be updated. Love the area. The staffs were perfect. Great customer’s skills. Totally recommend for kids
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr,2024
Bibine,It's wonderful to hear that you found our location and our team members to be excellent and that your children had a good time. We appreciate your feedback about the need for updates. Here at Cape Codder Resort & Spa, we share your excitement for improvements. We are presently undergoing a comprehensive renovation, guided by an ambitious vision for the future. We're confident this will greatly enhance the overall guest experience. We look forward to welcoming you back again - hopefully, to enjoy our enhanced spaces.

10/10 Excellent

Rosiane

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great for kids
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr,2024
Rosiane, it's lovely to hear you found Cape Codder Resort & Spa to be a hit with the little ones. There's a great deal of excitement amongst us as we move through a significant renovation process with the intention of taking your future experience from great to outstanding! Can't wait to show you all our improvements next time you visit.

8/10 Good

Ermelinda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great for kids
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr,2024
Thank you for sharing your thoughts with us, Ermelinda!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Cape Codder Resort & Spa. Thank you and have a lovely day!

4/10 Poor

V

Travelled with family and small children
Disliked: Amenities
Water is way too cold to be enjoyable. Even the hot tub wasn't as hot as normal. The water temp is should not make you shiver.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr,2024
It's unfortunate that the temperature of the water wasn't to your liking. We always aim for our guests to feel comfortable and enjoyable. Without neglecting your concerns, we'd like to point out some exciting news. We're currently undergoing considerable renovations under new ownership, aimed at providing an even better experience. This includes upgrades around every corner and we're very eager for our guests to see and experience them. Do consider visiting us again during or after the renovation period, we believe you'll appreciate the changes!

6/10 Okay

Trizzel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Maybe the water park passes shouldn't be so expensive we could atleast get two for the guest staying at the hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr,2024
Trizzel, we appreciate your thoughts on the water park passes. Your enjoyment and satisfaction are our priority. We're keen to inform you that we're in the middle of an exciting journey of transformation. Our renovations, fueled by our new ownership's vision, aim to enhance our guest experience significantly. We genuinely believe that the future is bright and improved. We can't wait for you to witness the changes on your next visit.

10/10 Excellent

Alesandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr,2024
Alesandra, we're thrilled you enjoyed your stay at Cape Codder Resort & Spa amidst our transformation. With our planned enhancements and new ownership, we're excited about the wonderful things on the horizon. On your next visit, you'll be in for an even more remarkable experience. Looking forward to your return!

8/10 Good

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff are amazing! Rooms are quite old but there is renovation going on. Can't wait to see the new look!
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr,2024
Judy, it's wonderful to hear you had a positive experience with our team members at Cape Codder Resort & Spa, and that the ongoing transformation caught your attention! We share your excitement regarding the fresh updates and the anticipated unveiling of our renovated spaces. We can't wait to welcome you back and show you all the remarkable improvements!

4/10 Poor

Erin

Travelled with family and small children
Disliked: Staff & service
Extremely short staffed. Waited 45 min to check in, 50 min for snacks and drink at cafe.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr,2024
Erin, it’s regrettable to hear about the inconveniences experienced during your stay. Our team is aware that aspects of our service fell short and we are more than eager to address them. On a brighter note, we're currently undergoing an exciting renovation with beautiful plans in the pipeline. These changes under our new ownership aim to significantly enhance the overall guest experience. We believe that the future is going to be quite remarkable. While your recent visit may not have met your expectations, we assure you the wait for our transformation will be worth it. Keep an eye out for our upcoming improvements!

4/10 Poor

Colm

Liked: Staff & service
Disliked: Property conditions & facilities
The outside pool was not open and it did not say on the website that it wouldn’t be available it said something to the effect of come and enjoy our heated outdoor pool, that was the main reason we went there. Both times we went to the waterpark on a holiday weekend a portion of the park needed to be closed for up to 2 hours during the time of day we had allocated as pool time. This was due to the lifeguards needing breaks which I completely understand however it’s a holiday weekend why isn’t the venue staffed accordingly? And what am I paying a resort fee for if the resort isn’t available during the time it’s supposed to be open along with the outdoor pool. The reason for the outdoor pool closure was defined as weather contingencies to construction considerations. Which one is it because we have stayed here in November and February and it’s been open it was in the 60s this weekend on Cape Cod and it wasn’t available. I wish I would have known (though their website) that it wasn’t going to be available and I would have looked into other options.
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr,2024
Hello Colm, we apologize that you and your family were unable to enjoy the Outdoor Pool as it is currently under construction. We have made an effort to notify guests of this via our website, and apologize if the information on Expedia was not updated at the time of your booking. We regret to hear that required sanitation due to environmental hazards negatively impacted your time in the Waterpark. We are in the midst of a multi-million dollar property renovation, and we hope that you are able to stay with us in the future and enjoy our Outdoor Pool and all amenities to the fullest!

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a double queen suite but to find out those were under construction. Got downsized with no money taken off. Water stains all over the building and tiles and wiring missing and showing. Not going to be in a rush to go back
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr,2024
James, we're genuinely sorry to hear your stay didn't meet expectations. It seems you had concerns related to your room assignment and the appearance of the building. We are in an exciting period of transition, aiming to provide even better experiences for our future guests. With new ownership and a significant renovation underway, we are eager to bring forward cutting-edge facilities and options. We believe the end result will truly elevate the guest experience. We hope to have the opportunity to host you again in the future, allowing you to fully experience the improvements.

2/10 Terrible

Carlos, Marlborough

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room with 2 deluxe queen beds overlooking the Water Park. I arrived here and they only had 1 room with 1 King size bed, in an area of ​​the hotel that is under renovation. They provided me with 2 terrible twin beds that I had to put the mattresses on the floor for my daughters to sleep on. Totally disappointed.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr,2024
Carlos, we deeply regret to hear that your stay was not quite as expected, particularly with the room setup. Our dedicated staff strives to provide a comfortable stay for all of our guests and we regret to hear that we well short during your visit. Encouragingly, we are in midst of an extensive renovation. Exciting transformations and immense improvements are in the pipeline; we have fantastic plans in the works, all aimed at enhancing guest experiences. It would be our pleasure to have you back once the transformation is complete. We believe it will be worthwhile. Your understanding is highly appreciated. Please do not hesitate to reach out to the front desk management team if you have any questions.

10/10 Excellent

Evandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Great timing
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr,2024
Evandro, we're thrilled to hear you enjoyed your visit at Cape Codder Resort & Spa! We share your enthusiasm and are excited to let you know that we're currently going through a significant makeover. Looking ahead, we believe these updates will elevate the guest experience to an even greater extent. We'd love to welcome you back in the future, so you can witness all the exciting improvements!

6/10 Okay

Jesse

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr,2024
Jesse, it seems your recent stay may not have met every expectation. We acknowledge your patience as we're in the midst of an exciting transformation. New ownership brings groundbreaking plans for the imminent future. Our vision centers on major upgrades and improvements aimed at elevating every guest's experience. We hope to have the opportunity to impress you with our renovated establishment on your next visit. We're truly excited about what's to come! Thank you for your understanding during this time of improvement.

8/10 Good

Sara

Travelled with family
Liked: Staff & service, amenities
the smell on the second floor smelled of burnt plastic. It could be due to the renovations but it gave me a headache. Rooms need updating and I know they are updating. I didn’t like the fact I still had to pay 50 per person (110 later) even though I was just watching my daughter in the water park area.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr,2024
Sara, we appreciate your valuable feedback and are thrilled to share that renovations at Cape Codder Resort & Spa are underway! These will address enhancements to our accommodations and certain communal areas. We regret that there were unpleasant odors during your visit which may have been due to the ongoing work. Please know that we take the comfort of guests seriously and will investigate further to prevent similar experiences in the future. We're also considering ways to enhance the experience at our water park area, particularly for non-participating guests. We are confident that your next stay will reflect the upgrades and commitment to our guests' enjoyment. We can't wait to welcome you back to see these improvements.

4/10 Poor

Cameo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not use Expedia to book this place! Expedia said it was going to be $825.02 for two nights, it was not! It was over 1000. Also you have to pay $50 a person to use the pool a day( it is not included) The pool slides were closed for a large part of the day and the wave pool was also shut down making for some very unhappy people… room was meh, it was stained and sticky but the art work was nice. All in all I will not stay here again and I recommend that others book on a different website if they want to stay at this over priced no spa resort.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr,2024
Cameo, we regret to hear of your less-than-ideal experience and we understand your concerns about the discrepancies in pricing you faced. We're in the midst of an exciting transformation with significant investment going towards enhancing all aspects of our facilities. While we're sorry that you had issues with certain amenities, we're working diligently to ensure these are only temporary.As for your room, we hold cleanliness to a very high standard and we're sorry this wasn't represented in your stay. We think you'll be pleasantly surprised when we unveil our improvements - we believe they will truly raise the bar for what guests can expect. While we cannot change your experience, we do hope to have the opportunity to welcome you back in the future to experience the improvements we're implementing.

8/10 Good

Lawrence, Billerica

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
Lawrence, we appreciate your review. At Cape Codder Resort & Spa, your satisfaction is instrumental in propelling us towards our next chapter. Our ongoing expansive renovation is filled with spectacular improvements aimed at elevating your future experiences. Anticipation is running high as we shape our transformation and we deeply value your support during this time. We can’t wait to welcome you back and showcase our enhancements when they're complete!

10/10 Excellent

Nederly

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar,2024
Nederly, we're delighted to read that you had a positive experience with us. Your feedback regarding Cape Codder Resort & Spa is certainly appreciated. We're currently embarked on a thrilling renovation journey - it's an exhilarating time filled with grand prospects for our resort. We're eager to provide our guests with an even better experience and setting. Thanks again for your review. We hope to welcome you back in the future to truly showcase our transformation.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
The rooms are a little worn, but appear to be clean. Great place for family.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar,2024
Jane, it's fantastic to hear that you found the Cape Codder Resort & Spa to be an ideal venue for families. We're thrilled to share that we're invigorating our rooms as part of an exciting renovation project. We believe these transformations will elevate everyone's experience, and we can't wait to reveal what's in store. We're so glad you recognized our team's meticulous attention to cleanliness in spite of the room aesthetics being a bit dated. We appreciate your understanding during this transformative period and look forward to welcoming you and your family back to experience our refreshed spaces.

8/10 Good

jessica

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar,2024
Thank you for the great rating, Jessica!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Cape Codder Resort & Spa. We'd like to share an even better experience with you soon.

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is pleasant.
Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Feb,2024
Juana, we're thrilled to hear that our team members made a positive impact during your stay at Cape Codder Resort & Spa. Exciting improvements are coming your way due to our extensive renovation, aimed at enhancing the overall guest experience. We look forward to welcoming you back to our transformed resort in the future.

6/10 Okay

Sherry

Travelled with family
Liked: Staff & service, amenities
Staff at front desk were friendly as was the staff in the Hearth and Kettle. Rugs throughout the hotel were worn and dirty. My room on the 3rd floor had not been vacuumed found clothing tags on floor. As soon I opened the door to the room it smelled of chlorine during my 1 night stay with my granddaughters. Went we left our clothes smelled of chlorine in the car ride home.
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb,2024
Sherry, we appreciate you taking the time to share your review. It's pleasing to hear that our colleagues at the front desk and the Hearth and Kettle made a positive impression on you. However, we understand that some aspects of your stay didn't match your expectations, including the condition of the rooms and the unusual scent you encountered.We're thrilled to let you know that we are currently undergoing a significant transformation, with an investment of 22 million to enhance our premises and services. We believe that our new improvements will address your concerns effectively, providing a renewed and inviting atmosphere for our valued guests. We hope we will have the opportunity to welcome you back, allowing you to experience our property as it transforms into something truly special.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service
I’m okay with this place
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Feb,2024
Victoria, it's inspiring to hear your thoughts, and your patience during our renovations at Cape Codder Resort & Spa is greatly appreciated. We're thrilled to share that we have exciting plans on the horizon to further enhance our guest experience. While change does take time, we're confident that our renovations will be worth the wait. Can't wait to have you back to witness the transformation!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb,2024
Alice, it's fantastic to hear that you had a positive stay at Cape Codder Resort & Spa. Your support during our journey of transformation is truly valuable. With a significant renovation underway, we're eagerly looking ahead to an exciting future brimming with enhanced experiences for our guests. We can't wait for you to experience the fantastic improvements we'll be making! Your next visit is sure to be even more memorable.

10/10 Excellent

Janaina

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar,2024
Janaina, it's fantastic to know that you enjoyed your stay at Cape Codder Resort & Spa. We appreciate your understanding and support during this time of change. We're thrilled to share that we are in the midst of a substantial renovation, which indicates even more incredible experiences in the future. Thank you for being a part of our journey. We can't wait to welcome you back to our enhanced resort soon.

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb,2024
Jessica, we acknowledge your rating and understand there's room for improvement. Rest assured, exciting changes are underway with a comprehensive renovation. Our future vision promises a transformed guest experience. We sincerely hope to have the opportunity to impress you with our magnificent upgrades. Looking forward to welcoming you back.

4/10 Poor

John

Travelled with family
Disliked: Amenities, property conditions & facilities
Onerous check in, property overall is worn, dirty. Chlorine gas in the pools is overwhelming. Bad decision on our part.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb,2024
John, we regret to hear that your experience didn't meet your expectations. Addressing your concerns, we would like you to know that we are undergoing a major renovation. Our team is working hard to provide an updated, rejuvenated environment that we think will exceed expectations. The overwhelming chlorine smell you noted is also at the forefront of our improvements, aiming for a more balanced system for guest comfort. We hope to have the opportunity to welcome you back in the future to see all the exciting changes.

10/10 Excellent

Ervis

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb,2024
Ervis, we're thrilled to see you had a five-star experience at Cape Codder Resort & Spa. We're equally excited about our ongoing major renovation. We're investing significantly to enhance every facet of our resort, thanks to the vision of our new ownership. We truly believe that the best is yet to come, and we can't wait to share it all with you on your next visit. Thank you again for your support during this transition period.

2/10 Terrible

philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb,2024
Philip, we deeply regret that your experience did not meet your expectations. Despite the temporary challenges that come with improvements, we are incredibly excited about our ongoing renovation. With new ownership, we're on a clear path to elevating the guest experience significantly. Your feedback is valued and we promise that better is coming very soon. We'd be thrilled to welcome you back in the future to experience the transformation firsthand.

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They didn’t have the room I reserved and paid for, and then gave me a downgrade while also checking me into a room that had people already in it that I walked in on. Humiliating! I stepped on glass in wave pool area. To end our evening we had people slamming on our door at midnight, when I called down I was told security would “be right up” and they never came. 0/10 will not be going back and I deserved a FULL refund.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb,2024
Hello Heather, thank you for addressing your concerns with our Night Manager last night, and our Assistant General Manager this morning. We once again apologize for the issues experienced during your stay, and we hope the refunds that were processed through Expedia both last night and this morning appear on your end soon. We take safety and noise concerns very seriously, and can confirm that our Security team did address the situation at 10:30pm last night. We are sorry to hear that you do not intend on returning to our Resort, as we hope to host you again for a more pleasant and restful stay.

6/10 Okay

Natasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Definitely liked the room it was spacious and had all of the amenities you would expect plus some and it had two bathrooms so that's always good with a large family. What I didn't like however is that when you book with something like expedia.com or say another type of booking third party, you're told a different amount than when you get there and the amount you actually end up paying is higher for the resort fee and incidentals costs. Regardless of the fact if you get most of that back as far as the incidentals they need to get on the ball with making sure that their third party booking companies have the correct information because let's just say you were getting multiple rooms and you were unaware that it was going to be anything more than you planned for you might not even have that in your debit card or you know you might have to use a credit card that you didn't intend to use it's just misleading. That needs to be fixed.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb,2024
Natasha, we appreciate your feedback regarding your recent stay. It's fantastic to hear that you enjoyed the ample room space and the provided amenities. We're elated you and your family found the two bathrooms particularly useful. You've also raised concerns about third-party bookings and additional costs, and we wholeheartedly understand how clarity is crucial during this process.We'd like to share that we're currently going through a substantial renovation. Our new management has exciting plans for the future which will enable us to provide even better services, taking into account all our guest feedback. We believe you'll have an even more impressive experience next time. We look forward to inviting you back to see our exciting changes firsthand.

4/10 Poor

Susan

Travelled with family and small children
Half the pool was closed so another half could be opened. We paid full price and only got to experience half the fun. Pretty disappointing. Also seemed like they were way way under staffed.
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb,2024
Susan, we're really sorry to hear about your less than perfect experience. It's unfortunate that you couldn't fully enjoy our pool facilities during your stay. As we transition into an exciting new phase, we're working diligently to mitigate any inconveniences.Our dedicated team members are keen to enhance guest experiences in the future with our extensive renovation project. We're really excited about the upgrades we're making and we're eager to share them with you next time. With our new ownership, excellent plans for the future are in the pipeline. We hope you'll give us another chance to provide the full experience we're known for.

8/10 Good

Denis, Tyngsboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a winter getaway
Stayed 2 nights in Jan 2024
Response from Customer Service on 1 Feb,2024
Thank you so much, Denis. We're thrilled to know you consider Cape Codder Resort & Spa a good choice for a winter getaway. Changes are coming as we're in the midst of an exciting renovation. We believe this will elevate the guest experience even further. Stay tuned for the amazing plans we have for the future! We hope to welcome you back to witness the transformation.

2/10 Terrible

Patricia

Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Mar,2024
Hello Patricia, we regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Poor

ManMan

Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Mar,2024
ManMan, we're genuinely grateful for your feedback, and we understand you may not have had the experience you were hoping for. We're thrilled to share that we're currently undergoing a major renovation which is bound to elevate your experience significantly. Our new ownership has exciting plans, and we're eagerly working towards the future. Your patience and understanding during this transition is deeply appreciated. We truly hope that you'll give us another chance to provide a much-improved hospitality experience when the renovation is complete.

10/10 Excellent

Marianne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. The kids had a blast as well as the adults. Very relaxed after our weekend will be doing it again often. Thank you
Stayed 2 nights in Jan 2024
Response from Customer Service on 28 Jan,2024
Marianne, it's fantastic to hear you had such a fun and relaxing time at Cape Codder Resort & Spa! Your kind words are much appreciated. We're thrilled to share that our ongoing renovation will introduce many new enhancements to make your next family weekend even more enjoyable. The entire team is eager about the amazing future that lies ahead. We're looking forward to welcoming you back often!

8/10 Good

Edward

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great for short visits, the water park was severely understaffed and only allowed a couple areas to be open at a time. The restaurant had good dinner service but poor breakfast service. Rooms are very outdated, electrical outlets were hit and miss for working ones.
Stayed 2 nights in Jan 2024
Response from Customer Service on 27 Jan,2024
Edward, it's great to hear you enjoyed your visit and found the dinner service satisfying. We see you had some concerns especially about the water park and the rooms' condition. Our team is taking significant steps to address these points, including an extensive renovation on the horizon. With fresh energy from new ownership, you can look forward to a lot of improvements. This renovation will breathe new life into the rooms and also streamline other aspects of the resort like our waterpark. As for breakfast service, we assure you our team members are making continuous efforts to enhance the guest experience. We're excited about the journey ahead to make Cape Codder Resort & Spa shinier than ever.

2/10 Terrible

Kendra

Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Jan,2024
Thank you for sharing your feedback, Kendra.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Terrible

Jill

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a terrible time. The place wasn’t clean, wasn’t staffed, under construction, long wait times, dirty rooms. It needs to close for a month or so to get all of the things addressed.
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan,2024
Jill, it's heartening to see your feedback. We are enthusiastic about our ongoing renovation and we're positive the changes will greatly enhance our guests' experiences. It is unfortunate that your experience was not up to our normal standards. Your expectations matter and we're working diligently on improvements. Your patience and understanding are much appreciated during this transition period. Your next visit will reveal the amazing changes our renovations have brought.

8/10 Good

Lindomar

Stayed 2 nights in Jan 2024
Response from Customer Service on 24 Jan,2024
Thanks for the great rating, Lindomar!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Cape Codder Resort & Spa soon, we'd love to have you back!

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby hotel, slides not open!
The hotel is tired old and not well run. I never give bad reviews but this deserves special attention. The water park that was the whole reason we went was only partially open since they didn’t have enough staff to keep the slides open. Mostly we were only able to splash around the lazy river. Also the fire alarm went off THREE times! For my 6 year old kid this was probably the worst I have ever seen he as he kept thinking he and his brother were going to burn (even though I told him it wasn’t a real alarm) . I plan to complain to the hotel too but wanted to also spread the word here. We will never go back.
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan,2024
Catherine, it's disheartening to learn your experience wasn't up to the standards we strive for. We sincerely apologize for the inconvenience caused by the fire alarms and we understand how this could affect your peace of mind, especially with your children. We also recognize your disappointment regarding the partial accessibility to our water park rides.On a brighter note, exciting transformations are underway at our establishment. Our ongoing renovations and new ownership are set to usher in significant enhancements to our facilities and operations. We truly wish your stay could have taken place during these better times.We hope you'll give us another opportunity in the future to provide the exceptional resort experience you deserve. Despite your previous displeasure, we genuinely believe our improvements will exceed your expectations.

2/10 Terrible

Andrea

Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan,2024
Andrea, it's regrettable to that your experience didn't live up to expectations. We are indeed in the midst of a significant transformation that promises superior comfort and amenities. Under our new ownership, we're thrilled about our future and assure you that enhancements are on the horizon. We'd be pleased to have the opportunity to show you our improvements on your next visit. Your feedback is incredibly valuable during this time of transition.