"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"Los apartamentos son nuevos con todas las comodidades. Echo en falta que los radiadores no funcionaron en los 5 dĂas que estuvimos. La explicaciĂłn era que tenia 23 grados la casa, increĂble porque nunca funcionaron, a cambio nos dieron un radiador para sustituir esta carencia. Creo que deben arreglar esto."
"Los apartamentos son nuevos con todas las comodidades. Echo en falta que los radiadores no funcionaron en los 5 dĂas que estuvimos. La explicaciĂłn era que tenia 23 grados la casa, increĂble porque nunca funcionaron, a cambio nos dieron un radiador para sustituir esta carencia. Creo que deben arreglar esto."
"Appartement tres propre et entretenu
Seule remarque un peu petit .surtout coin cuisine
Alors que nous etions 4 et un chien et que j avais pourtant pris un logement pour 6 ..
Rien a dire sinon
"
"Appartement tres propre et entretenu
Seule remarque un peu petit .surtout coin cuisine
Alors que nous etions 4 et un chien et que j avais pourtant pris un logement pour 6 ..
Rien a dire sinon
"
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"We loved our room with the balcony area that provided a beautiful view of the mountains. Staff were very welcoming and spoke English which was very helpful! Beds were super cozy and the room had ample space for moving around and storing our luggage. We also loved that there was onsite parking."
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the âreception deskâ â this is not a hotel.
To make matters worse, when we tried to call the companyâs central reservations line, they said that they "donât speak Englishâ and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street."
"Charming old house with simple rooms and a wonderful common area referring to the regional tradition. Large kitchen available. Note: the property does not provide towels."
"The hotel is located on a side road in a modest size village. Very little traffic passes so it's not likely to attract passing trade but does mean it's very quiet with no vehicle noise in the rooms. The staff speak good English so communication isn't a problem. The room has a balcony with views of the mountains in the distance. Breakfast costs extra but is of high quality. The only issue is the soap dispenser in the bathroom was empty but the shower gel provided an alternative."
Yes, there are holiday rentals close to the most popular sights in Ilhan, or you can select a more secluded option if you're looking for a relaxing stay. Discover why Ilhan is known for its ski slopes.
Make sure you have time to check out the zoo and spas during your trip.
Whatâs there to see and do in Ilhan?
Explore the area and family-friendly sights such as Pic du Midi - Voie Est Gondola, or get out into nature at a spot like Nature Reserve of Neouvielle. Telecabine Cable Car and Pic Lumiere Cable Car are a couple of places you'll find in the wider area.
Whatâs a holiday rental in Ilhan like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Ilhan. Holiday rentals offer amenities such as patios, hot tubs and fire pits so you'll feel right at home. If you're concerned about a sanitised environment, holiday rentals can provide a sense of safety away from shared hotel lifts and busy reception areas while still allowing you to travel. You'll also find more space in a holiday rental than in a traditional hotel, which makes a holiday rental a popular choice for families.
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