Independence Hotels from S$80

"The staff were so friendly! The room we had was not in the best shape. It was clean, but the air condition unit made a high pitched sound all the time. The shower was older and the floor was worn down on it. "

"Honestly I’ve been looking for a hotel for weeks as I planned my trip. I am a big reviewer , and honestly based on other hotels this one stood out. So happy I stayed here , room was clean bed was comfy. The staff member was amazing I arrived at 8ish no problem. Definitely staying here again when I visit."

"We’ve stayed here before and conditions were much better. This time, Room 401, was atrocious. The A/C would not get the humidity out of the room no matter what the temperature setting. The Fan was set to AUTO but never shut off even though you could hear the compressor cycle. The sheets were “scratchy” which was another new problem. And to top it all off, worst of the problems, the toilet would “burp” water (and what was in it) out of the basin occasionally when attempting to flush. Since we were just there for one night, we cleaned it up ourselves. This doesn’t affect the room(s) but the carpet in the 4th floor hallway is filthy, stained and way overdue for a serious cleaning or replacement."

"Rooms smell like cigarette smoke."

"Never had an experience like this before. Check in was fine until I went up to the room to find that the room details I booked through Hotels.com didn’t match what was given. Supposed to have a king with a queen pullout. There was no pullout, no other available rooms, and no working ice machines throughout hotel. Room was subpar clean. After a couple of weeks of persistence trying get a hold of someone, Hawthorn management said nothing they could do since it was booked through Hotels.com nobody has returned my call/email from Hotels.com either. Somebody dropped the ball big time on this scenario. Hope it doesn’t happen to anyone else. Highly disappointed!"

"Before I begin, I’d like to say the hotel staff was AMAZING. They were incredibly helpful and did everything they could to assist us during our stay. Unfortunately, the condition of the hotel itself did not match the level of service. The property is in serious need of a remodel—or at the very least, a fresh coat of paint. There were paint chips everywhere, which made the space feel poorly maintained. Our room was extremely humid, and the air conditioning did not seem to be working properly. Cleanliness was also a concern. The floors clearly had not been vacuumed—we found Chex Mix and other food items on the floor, and overall, the floors were quite dirty. On a positive note, the beds were comfortable and the sheets were clean, which we appreciated. However, the pull-out couch was very uncomfortable, with a thin mattress that made it difficult to sleep. Due to the overall condition of the hotel, we will not be staying here again."

"The room was clean and everything worked. However, there was a shortage of towels and they lacked shampoos, soaps, kitchen utensils and a hairdryer. Some of these items were provided after having to request them. Plenty of parking on site."

"We really enjoyed our stay! We loved the way the hotel was remodeled with all of the fun things in the pool court yard and we also enjoyed the coffee & oatmeal bar for breakfast each morning and the staff was so friendly and helpful and made a great latte!! ☕️😋"

"Great service and clean room."