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Reviews of Western Sands Motel

2 out of 5
Western Sands Motel
80900 US Highway 111, Indio, CA

Reviews

5.6
Rating 10 - Excellent. 17 out of 152 reviews" "
Rating 8 - Good. 36 out of 152 reviews" "
Rating 6 - Okay. 37 out of 152 reviews" "
Rating 4 - Poor. 21 out of 152 reviews" "
Rating 2 - Terrible. 41 out of 152 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Dirty bathroom
It was only for one day but the shower was dirty with someone else's hair in it.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020

2/10 Terrible

Blake, Palm springs

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poorly staffed. Family that owns the place converted the first room behind the front desk into a living room off of their own living quarters. So when you look behind the front desk you can see discreet into the theater living quarters dream. Super unprofessional
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Gentleman at front was kind but the whole place was a disaster. Rooms were unclean (dead roaches, no toilet paper, no towels). It was an unsanitary place. The sofa bed was unusable because it was so dirty. The man at the front gladly gave us our money back. Also, the room that we had reserved was out of order because of a clogged or leaky shower. They never called to let us know and they accommodated us with a poor replacement. The bathrooms also had electrical wires exposed with only see-through yellow tape covering them. My overall experience was terrible. We left to a Super 8 motel around the corner.
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
This place is disgusting. Torn furniture, carpet stains, tv didn't work.
Stayed 1 night in Mar 2020

2/10 Terrible

Jaime

Disliked: Property conditions & facilities, room comfort
Worse place to stay
I was given a room that was still occupied. Not happy about that. And then I was given another room where the bed was horrible, I should have slept on the floor. I definitely don’t recommend this location.
Stayed 1 night in Mar 2020

2/10 Terrible

Ken

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

2/10 Terrible

Mary, Los Angeles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY!!! We only booked here because every other place in the area was sold out! The place is absolutely DISGUSTING. Room was extremely filthy, stains on the walls and all the furniture, pubic hairs on the towels, hair in the bed, clogged sink, kitchen so dirty there’s no way you’d want to use it. Room smelled very bad (weed and god knows what else). I don’t mind staying in simple motels as long as they are somewhat clean. This is place is the worst of the worst. Never gets cleaned and owners clearly don’t care. You’re better off sleeping in your car.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
Customer service was lacking and they gave a key to someone that accessed our room in the middle of the night!
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Place was dirty towels were dirty only 1 towel trash left from previous people not good
Stayed 1 night in Nov 2019

4/10 Poor

Alek

Travelled with family
Disliked: Property conditions & facilities, room comfort
Overall, I didn’t feel safe staying here!. Entry door was hard to close shut . Countertops and kitchen sink were stained and floor mats in the bathroom was dingy and spotted. No remote to the tv. Communicating with the staff was a little frustrating.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Desperate need of renovations and make over
This place is in desperate need of an upgrade and makeover. Black mold in bathrooms, some lights work others don’t, pool is just a mess and I wouldn’t even go near that water. It’s like someone bought an old motel with the plans to renovate and upgrade it but never got around to it!
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

4/10 Poor

Marleny

Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here Until Motel is Renovated/Cleaned
Our room smelled like old people and mold! It seemed like it had been MONTHS, if not longer, since the last time the room had been cleaned or dusted. When taking a shower, all of the dirt came off the tub, making it a gross experience. There wasn't even a phone in our room to connect to the front desk! The WiFi NEVER worked, not for one minute. The front desk were courteous but much more needs to be done
Stayed 1 night in Jun 2019

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

jim

Disliked: Cleanliness, property conditions & facilities, room comfort
terrible no tv empty bottles layin on floor
terrible
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Room comfort
Nothing fancy, but has the necessities
The room was spacious with full kitchen and big vanity closet. The shower was a stand alone, not very big, no place to put toiletries inside the shower except the ground. Water pressure wasn’t great so if you have hair, be prepared to take a while. The refrigerator was a little dirty. Check in was quick. Overall, not the Ritz but it worked for what we needed it for.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the music festival I went to. And the AC worked all weekend
Stayed 3 nights in Apr 2019

8/10 Good

Kristyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Decent stay. They could use some upgrading/paint to the inside of the room. Negatives: shower was old/dirty, walls had stains/dirty, bathroom door was so bent out of shape it didn't even close, entire room had a funky smell, the WIFI didn't work, the oven didn't work either. Pros: Staff was easy, hotel area was quiet/convenient to stores we needed. Room was very spacious & tv worked good. Overall it was a decent stay. We aren't too picky at all & we booked this room last minute for Stagecoach weekend (so we were hardly even inside the room) so there weren't many options left available. Would stay again if we had too.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Won't go back...
I booked this motel Dec. 26, 2018 for Stagecoach in April 26-29, 2019. It was a no cancel booking. A week before the festival I tried to cancel my reservation as my uncle passed in an accident in Indiana and to go back. They wouldn't cancel it. It was a so so place. Room had a kitchenette, beds were worn out, and room wasn't cleaned that well. Over priced for what we paid $845 for the festival. The staff was friendly. Over all it was a place to sleep. Won't go back.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Very old and poorly kept. No bugs or anything like that. The pool was very green and unusable.
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, no idea what the low rating is about. Friendly staff!
Stayed 1 night in Apr 2019

2/10 Terrible

Kendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had terrible service. I asked for towels because I was not given any and she handed me 2 washcloths. They had no room or maid service for the 4 days I was there. Disgusting
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Definitely your basic motel. Didn’t expect any more or less than what we got. The room was large and had a kitchenette which was a plus but the deadbolt on the door did not work and the air conditioning was extremely loud. Room needed some major updates but you get what you pay for
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Amenities
Great location to Coachella festival friendly front desk check in
Stayed 1 night in Apr 2019

2/10 Terrible

Kate

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This place was not great! Nobody picks up the phone and the service was awful
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the manager was very rude. the property was very dirty. there was gang members on this property. my car was damaged. the room was very dirty and the towels had holes in them. the sheets were not changed and had hair on them. the phone in the room did not work and the manager was not willing to give us another room.
Stayed 2 nights in Apr 2019

6/10 Okay

Eddie

Disliked: Cleanliness, property conditions & facilities
This is rather poor condition hotel
Stayed 1 night in Apr 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of those 'it is what it is' properties, yet it's well kept, clean and tidy and has comfortable beds (it's also quiet!) and enough of the necessities to do just fine. The personnel are pleasant and helpful. So, it's NOT the Bellagio, however, for the price it is great. Just lie back and close your eyes!
Stayed 1 night in Apr 2019

2/10 Terrible

Wade, Houston

Disliked: Cleanliness, staff & service
Room was not clean, rusty screws in the shower drain sticking out pose issues and lots of hairs on the shower wall.
Stayed 1 night in Apr 2019

4/10 Poor

Devorah M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was really good but the room and everything were REALLY DIRTY
Stayed 1 night in Mar 2019

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disastrous!
On three different occasions I made a request to the manager to evict the neighbor for the drug and partying and environment and activity that was going on they kept me up all night with no sleep! The marijuana alone was coming through the walls into my room primarily the bathroom was filled with it . But to more of my surprise the ongoing visitors constantly through the evening in and out quick visits exchange money for drugs and one stayed over into a room with already two females and only one bed !!!. To my surprised they weren't even willing to refund me or move me. I was treated poorly. I was in that area for business in relations to my family's businesses and properties due to probate. I left extremely upset and the police were called. I don't know what happened after I left. I made one more call to find out why my card is being held up on what they call a merchant to my surprise the manager couldn't figure out how to fix that problem which held up my account for two more days.No credits replied! I would not recommend anyone to stay there. They need to have code enforcement come out! And walk the property and clean up the violations that should be addressed for trash exposure unclean environment very old and rundown. I don't believe they even wash the bedspreads per visit which is unacceptable in the hotel business. Unfortunately on my past visit that was the only place that was available because High season so they make good money.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with full kitchen. Older motel but clean and well maintained. On main road but set back so no noticeable noise. Best deal at the time in an overpriced Indian Wells tennis market.
Stayed 1 night in Mar 2019

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Room small and shower didn’t have holder for soap or shampoo. No kleenix so used extra roll of toulet paper. Paid $111 and notvworth the price. More like a $50 room rate appeopriate
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The property is old and needs a refresh. Bathroom ancient but the toilet was clean. Peeling paint, deadbolt inoperative, door looks like someone kicked it in.
Stayed 1 night in Mar 2019

6/10 Okay

Charles

Disliked: Staff & service
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tweakers Paradise!! Bedbugs roaches and black mold
If you like mold, meth, and bed bugs this is your place!!! Drug dealers are in 112 so get your tweak on! Beware drug deals go on ALL NIGHT!! Property owner will not and does not keep on eye out on his property and will steal your cash!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Mold in the shower ceiling. Kitchen and bathroom light bulbs flickered.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it!
Stayed 1 night in Mar 2019