Isabela Resorts

"Great hotel, beach front."

"Ubicado en el casco urbano de Mayagüez. Hotel pequeño, pero acogedor. Personal enfocado en la atencion del huesped. Maquina de café disponible 24 hrs. Desayuno sencillo, pero rico. Buen estacionamiento, bastante amplio."

"Everything was great but my room no got hot water"

"We spent two nights at the hotel and had a bit of a “two very different stays in one trip” experience. Our first room (#210) had a serious humidity situation—the kind where everything feels a little… tropical indoors (think damp floors and walls, and that sticky feeling that never quite goes away). There was also a persistent dripping noise at night that made it hard to sleep. The room could definitely use some TLC, with signs of wear like rusty doors, some mold in the A/C and bathroom, and aging grout/caulking. The room phone also wasn’t working, which made it tricky to reach the front desk. The good news: when we mentioned it the next morning, the team was very responsive. Carlos in particular was great—he listened, understood immediately, and moved us to a new room on the third floor. The second room was a big improvement—no humidity issues and a beautiful view of the ocean and pool. That said, it still showed some general wear (similar maintenance items as the first room), so it seems like upkeep is something the property needs. Common areas could also benefit from a good refresh (a power wash would go a long way). As for the staff, most were genuinely warm and welcoming, which we really appreciated. Carlos stood out for his professionalism and quick help. We did have a less pleasant interaction on the last day. Overall, this feels like a bit of a hit-or-miss property depending on the room you get. "

"El lugar es acogedor, buen servicio, limpio y muchas cosas que hacer. No tienes que salir del hotel. Recomendsdo"

"The jacuzzi was out of order. The complimentary in-room water bottles had been opened prior to our arrival, and despite our request for replacements, none were provided. The beach towels were notably thin. Furthermore, the beach access point presented safety concerns. Finally, the television operation was not adequately explained."

"Very old room. Need remodeling asap. "

"La experiencia fue muy buena, el personal fue muy amable, las instalaciones estaban limpias y la comida de restaurante sabrosa. Lo recomiendo."

"Realmente todo estuvo a la altura ,excelente desde el dia que llegue cn mi familia incluso decidi quedarme 3 dias mas . 100%recomendados"